Product @ Acorns | Ex-Citigroup, N26, BlockFi

Amaan Lakhani

Senior Product Manager

Mobile App product manager
- Relaunched the BlockFi mobile apps to an existing app install base of over 500k users (with dark mode)
- Released the trading product on the mobile app
- Launched the BlockFi credit card waitlist
- Added support for USDT, PAXG, BAT, UNI, and DAI assets 
- Shipped account linking via Plaid to allow ACH deposits and withdrawals
- Conducted user research and data analysis on our product's engagement
- Released global marketing push notifications and in-app messages via an integration with Braze

- Venture-funded group ticketing platform offering a white-labeled solution for vendors across the live events space to sell tickets, manage events, and create promotions. Event cancellations due to COVID-19 caused sales to decrease drastically.
- Owned the product vision for Fevo’s client-facing reporting platform built on Kafka, an asynchronous data streaming service; conducted user interviews and competitive analyses to identify user experience enhancements

Product Owner

Tencent, Valar Ventures, and Battery Ventures funded mobile banking startup available in the EU and US. Launched the US product in July 2019. Owned all US payments products and US-specific in-app customer lifecycle experiences.

- Conducted quarterly product and technology planning sessions, managing stakeholders across US and European businesses to prioritize and execute on key milestones to launch the mobile bank in the US
- Led all US payments integrations with third parties including payment processors and our partner bank, allowing users full functionality of their debit cards and bank transfers with N26
- Shipped Allpoint ATM network, giving users access to over 57k free ATMs in 5 countries; reduced ATM fee rebates to users by 34% and reached profitability on integration costs in 2 months of feature launch
- Delivered N26’s fastest signup process worldwide, integrating a third party KYC provider, providing application decisions to customers in 1 second on average, optimizing for funnel conversion and risk mitigation
- Wrote user stories, defined acceptance criteria, and performed analysis on requirements for business critical projects ahead of product launch, managing and communicating customer, operational, and legal requirements

Product Manager

Global consumer banking strategy group focused on retail and small business banking, credit cards, and fintech. Lead projects focused on improving revenue growth and discovery initiatives on new financial technologies across sectors.

Operations Strategy:
- US: Quality Control – outlined the current state of quality control and quality assurance work being performed in the US; crafted recommendations for business leadership to reduce expenses by 50%

- Global: Organizational Transformation – Analyzed potential areas for streamlining personnel and centralizing work efforts; Developed a plan to restructure the operations organization 

- US (based in Dallas, TX/Jacksonville, FL/Florence, KY/New York, NY): Complaint Management – Identified strategic vision for capturing customer complaints through call centers; assisted the US complaints management team in working through regulatory requirements set by the CFPB and Internal Audit.

- US: Call Center Optimization – Worked with McKinsey to identify key areas of improvements within Citi’s call centers, specifically regarding Citi’s IVR, complaint capture process, call center agent training, and call quality assurance

- Global (based in Dallas, TX) - Workforce Management Efficiency – Analyzed existing call center scheduler reports to identify areas of waste to existing processes 

Digital Payments:
- Global - Conducted research on the effects of distributed ledger technology (i.e., blockchain)  in payments and compiled a competitor activity summary to monitor advancements in the space

Retail Bank: 
- APAC - Wealth management growth strategy and implementation

Commercial Bank: 
- US - Developed a regionwide analysis of relationship manager revenue by product
- Global - Created and standardized financial reporting metrics and processes on a global platform
- Global - Defined and managed a project to automate KPI calculations within the global Commercial banking VoC (Voice of Customer) reporting tool

Senior Strategy Analyst

- Project managed engagements with two startup companies, steering multiple projects including a retail go to market strategy, market assessment and viability for client solutions, SEO advancement initiatives, and creating startups' business development programs
- Advised online publishing company by analyzing market trends and viability as well as developing a pricing model; led to over $150,000 in seed round funding from angel investors and venture capital firms
- Assessed market entry and setup costs for a non-profit social enterprise; guided firm through 5 preliminary investor meetings resulting in 3 follow-on seed round funding opportunities