Ashraf Monzur

VP, Global IT

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About

A results driven global IT leader, who has succeeded at all ends of the corporate spectrum (start up to enterprise, private to public IPO), architected and completed the lifecycle objective of an IT organisation to deliver excellence whilst building and maintaining productivity, scale and compliancy in highly sophisticated environments. I’ve consulted on CIO advisory panels, projects, enterprise platform testing/deployments and delivered keynotes for companies such as Google, Instagram, Slack, WeWork and many more.

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Productiv
Saas
startups
m&a
divestments
automation
Engineering
SRE
Workspace
Slack
Zoom
BetterCloud
Work experience
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Mar 2017 - Present

Cheetah Digital

VP, Global IT

Having joined Vector Capital's due diligence team to help assess the divestiture of the global business from Experian and proposing a unification/stand up strategy for all global IT segments (Support, Infrastructure, Engineering, Applications), I then went on to join the new business (Cheetah Digital) in leading and executing upon the plan that we'd architected prior to taking ownership of the business. We successfully exited our IT TSA (Transfer of Services Agreement) ahead of schedule, along-side standing up net new systems, policies, processes and partners. We carved out an on-prem only business and transformed it to an XaaS model whilst not only migrating legacy data but also ensuring revenue protection by maintaining BAU globally. Subsequent to the carve out from Experian, I have owned the M&A IT elements of divesting part of the legacy business (sale of Ember Point), as well as technology integrations for the acquisitions we have made within Cheetah Digital (Wayin, Stellar Loyalty).

Jan 2015 - Present

Monzur Investments LTD

Managing Director

Monzur Investments is a company I own which manages my domestic and international investments as well as my property portfolio.

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Mar 2015 - May 2017

Change.org

Head of Global IT

Own and execute on the IT mandate and global budget. Responsibilities cover the equipment, tools, procurement and systems that staff use on a daily basis, building and managing the IT and service delivery for our staff based in 25+ locations across 18 countries and 24 time zones. Began as the first employee in IT globally, built out the team during hyper growth and transformed it to an outsourced model as we adjusted. Identify, architect, deploy and manage new platforms, software and systems which are conducive to company culture and core values as a key component of the role. Additionally; -Provision high quality support services to staff globally -Provide analysis of support issues & resolution metrics -Take proactive measures to reduce support tickets -Improve and create our help guide/documentation -Deliver systems training, documentation & onboarding -Management core IT systems -Manage, deploy and provide support in the administration & ongoing development of core tools including SaaS systems (Casper, MDM, AWS, AV, Google Apps, Salesforce and SAML SSO tools, etc) & hardware (E/U HW, laptops, phones, VC units, Meraki, etc) -Act in a consulting capacity to provide support to other departmental projects -Coordinate the monitoring and development of IT systems & client security -Own and provide leadership/technical input & deployment support for all IT projects -Manage and provide insight into technology trends & play a key role in setting strategy & vision for the organisation -Software, hardware, SaaS procurement & vendor management globally -3rd party consulting & outsourcing management, from tender to renewal. -IT/Mobile policy creation, implementation & management -Reducing IT complexity for end users -Implement use of automation Performing all of the above whilst adhering to my low ego, high impact ethos to ensure IT increase scale, improve effectiveness for the organisation globally.

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Oct 2010 - Mar 2015

Salesforce

Director, IT & Real Estate Operations

•Director, IT & REAL ESTATE OPERATIONS (03/2013 - 03/2015) Having managed and executed several office builds, fit outs, expansions and migrations in Paris, Stockholm, two new offices in Munich and two major expansions in London, my role increased to absorb workplace services and real estate across EMEA whilst increasing my responsibilities on the IT side of the non-US business. I also secured new agreements on our phone contracts, with our purchasing partners and constructed and deployed our new EMEA cell phone policy to all staff within the last year. Regular projects like these challenge me maintain SLA's and the standard of service we pride ourselves on whilst ensuring the budgets are controlled. I continue to manage all IT and facilities ordering, purchasing, vendor relationships and credit agreements as well as day to day management of the offices for the region. I provided the regional M&A diligence and integration tasks for our acquisition of Pardot, our IPO and then Salesforce's acquisition of ExactTarget. This is all in addition to my continued management of our entire internal infrastructure for the region, with teams, contractors and vendors from both BU's reporting into me. •MANAGER IT GLOBAL TEAM (03/2012 - 03/2013) At ExactTarget I planned, executed and managed our EMEA internal IT infrastructure. In addition to this I directed and supported in leading and coordinating the global office IT team, policies and objectives, whilst being the business liaison for the region in M&A tasks such as the acquisition of Pardot. •OFFICE IT ADMINISTRATOR (10/2010 - 03/2012) I joined ExactTarget as the only non-US (and non-Indianapolis) based infrastructure and IT resource. My job was to support the then start-up ExactTarget scale their business from 400 employees globally when I joined to 5000, when we were acquired by Salesforce..

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Jan 2006 - Nov 2010

Apple

Genius

I worked at Apple as a Genius and was selected to appear in external advertisement and internal training videos for the role, for 3 years consecutively when I was there. My videos are still used, and I'm still on Apple.com as an ambassador for the brand. http://www.apple.com/jobs/us/retail.html#genius

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