About
I am an Account Receivable Management (ARM) Industry Leader with over 30 years of broad experience in Consumer Risk Management. I have had the unique opportunity to work in both the credit issuer and third-party side of the business. I am well versed with operations, business development and financial management including start-up business, budgeting and all facets of profit and loss. I am also experienced working with venture capital groups and raising investment money through debt and equity structures.
My experience has been based on building and managing a team of professionals within an environment that defines goals and objectives, supports the initiative, rewards the results, and ensures responsibility and accountability for the outcome. I have designed, built, and managed mid to large size multi-function consumer collection and recovery operations. These operations involve full suite collection, recovery platform, customer and client relations, state of the art data and telephony platform and back-office operations.
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Work experience
- January 2010 – November 2023
Mercantile Adjustment Bureau, LLC
President - September 2000 – September 2007
Creditors Interchange Receivable Management
CEO, President - April 1996 – September 2000
Fleet Bank
Vice President - Fleet Credit Card Services - July 1994 – June 1996
Retrieval Masters Creditors Bureau
General Manager
Education
- 1984 – 1988BS, Management Principles and Business Communication