Bryan Hayes

Vice President of Patient Services at Bicycle Health

Belfast, ME

2

Office Hours

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About

Experienced Operations Manager with a demonstrated history of working in the information technology and services industry. Strong operations professional skilled in Microsoft Excel, Customer Service, Microsoft Word, Public Speaking, and Microsoft Office.

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Ribbon Health
Noyo
Mobius
MuleSoft
athenahealth
NICE CXone Personal Connection
Salesforce
Salesforce Analytics Cloud
NICE inContact
Talkdesk
Tableau Desktop
Zendesk Support Suite
DocuSign
G Suite Office Tools
Customer
Work experience
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May 2021 - Present

Bicycle Health

Vice President of Patient Services

Responsible for all non-Clinical operations responsibilities within Bicycle Health's national OUD Clinic. Bicycle Health is the leading telehealth OUD Clinic in the United States. Our Patient Services team is tasked with delivering an unsurpassed patient experience from enrollment through their full treatment cycle. We deliver industry leading enrollment conversion, patient retention, clinical outcomes, and payer value.

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Sep 2020 - May 2021

Bicycle Health

Director Of Operations

Overseeing the management, process, forecast, strategy, and successful outcomes of the patient enrollment process.

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Dec 2014 - Sep 2020

athenahealth

Business Analytics Senior Manager

My primary responsibilities have been overseeing the staffing and forecasting projections for athenahealths Client Success Operations. My team is responsible for all budget adherence, forecasting, strategic analysis, and operational adherence. We provide actionable data and analysis to multi-line communication channels and provide operational discipline to multiple business units.

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Nov 2019 - Nov 2019

athenahealth

Senior Manager - Customer Success

Overseeing a team of account managers who own the day to day relationship between athenahealth and our client base. Responsible for results in Revenue, Client Retention, and Net Promoter Score.

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Jan 2001 - Aug 2007

Bank of America

Compliance Officer

Education

1996 - 2000

History

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