Vice President of Patient Services at Bicycle Health
Experienced Operations Manager with a demonstrated history of working in the information technology and services industry. Strong operations professional skilled in Microsoft Excel, Customer Service, Microsoft Word, Public Speaking, and Microsoft Office.
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May 2021 - Present
Vice President of Patient Services
Responsible for all non-Clinical operations responsibilities within Bicycle Health's national OUD Clinic. Bicycle Health is the leading telehealth OUD Clinic in the United States. Our Patient Services team is tasked with delivering an unsurpassed patient experience from enrollment through their full treatment cycle. We deliver industry leading enrollment conversion, patient retention, clinical outcomes, and payer value.
Sep 2020 - May 2021
Director Of Operations
Overseeing the management, process, forecast, strategy, and successful outcomes of the patient enrollment process.
Dec 2014 - Sep 2020
Business Analytics Senior Manager
My primary responsibilities have been overseeing the staffing and forecasting projections for athenahealths Client Success Operations. My team is responsible for all budget adherence, forecasting, strategic analysis, and operational adherence. We provide actionable data and analysis to multi-line communication channels and provide operational discipline to multiple business units.
Nov 2019 - Nov 2019
Senior Manager - Customer Success
Overseeing a team of account managers who own the day to day relationship between athenahealth and our client base. Responsible for results in Revenue, Client Retention, and Net Promoter Score.
Jan 2001 - Aug 2007
Bank of America
1996 - 2000