Creating products that customers love

Chris Brookins

Software development and product management executive with deep experience in agile product design and development for B2B SaaS, PaaS, open-source software, embedded and packaged software, web services and developer APIs.

Specialties include building distributed or co-located teams for services with high quality requirements such as help desks, knowledge bases, contact centers, messaging platforms, developers tools, and IP PBXs.  Lead teams responsible for product management, back and front-end development, design, ux testing, documentation, quality engineering and marketing communications.  Experience delivering solutions for SMB or enterprises. 

Lead the Appcues product, engineering and design teams to deliver tools that empower non-technical customers to create frictionless, product-led experiences for their end-users.  Companies such as IBM, Toast, Salsify and Segment use Appcues to grow their business faster.

VP Engineering and Product

Rekener believes that scaling recurring revenue isn't just about driving more volume down the pipe - it's about closing the customers who will grow fastest and churn the least. Today's services make it challenging  to see a customer holistically from lead to engaged account. Rekener solves this by breaking down your business' organizational and data silos to reveal the best opportunities to fuel your business.

Advisory Board Member

Lead our distributed product and engineering teams to deliver tools that make excellent customer service achievable for companies of all sizes.  More than 10,000 businesses in 140 countries rely on Help Scout to communicate with their customers in the most human, helpful way.

Chief Product Officer and VP Engineering

Leading a fully distributed engineering team to craft a help desk and knowledge base SaaS for companies that insist on a delightful customer experience.

VP Engineering

Responsible for building, scaling and operations all of Acquia's SaaS, PaaS and open source products including Acquia Cloud, Acquia Site Factory, Acquia Network and Acquia Lift.

SVP Engineering

Mentored the product and technology leads at several startups at in TechStars Boston classes 

Mentor

Lead software engineering, design, quality, ops and product owner teams to design & build all of Acquia's services including Acquia Cloud and Acquia Cloud Site Factory PaaS, and the Drupal Gardens and Acquia Network SaaS.  Also lead teams delivering open-source packages and Mac and Windows tools for Drupal including Acquia Commons, and Acquia Dev Desktop.

VP Engineering and Product Management

Transitioned a distributed 80 person engineering dept to a Scrum/Agile process.  Lead the development and defined the product roadmap of  the TeleVantage IP PBX and Wave ViewPoint, a next-gen personal productivity and contact center agent application suite.

Senior VP Development

Lead the technical direction and development of Artisoft's products including TeleVantage, a software based IP-PBX, Contact Center, Voice Mail, and IVR platform targeted at small to medium organizations and enterprise branch offices.

CTO, VP Development

Invented and led the development of Visual Voice, the 1st Windows ActiveX IVR toolkit for the development of telephony applications such as touch-tone data retrieval, faxing, voice mail, voice recognition, etc. 

VP Development

Product manager of the EASEL 4GL, one of the 1st GUI development languages.  EASEL (also OEMed by IBM) was used by the Fortune 500 to provide Windows or OS/2 GUIs to mainframe applications and client/server databases.  Also was product manager of Enfin, a SmallTalk development tool for Windows.