David Kohn

Customer & eCommerce Director at Heal's

Maidenhead, GB

How does this work?

A multichannel leader with a rare combination of board-level online and offline commercial experience. Capable of developing winning strategies then delivering against them. A passion for the customer allied to a passion for results. Specialties: eCommerce, multichannel retail, retail strategy

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Work experience

Feb 2016 - Present


Customer & E-Commerce Director

Responsible for e-Commerce, customer service and IT at one of the world's leading furniture and homeware stores.

Mar 2011 - Present

The Multichannel Expert

Owner & lead consultant

A thought-leader in multichannel retail. Operating as an eCommerce consultant to retail and other customer-facing businesses. Developing focused strategies and helping clients to implement them.


Sep 2011 - Jan 2016


Multichannel Director

As Multichannel Director for Snow+Rock Group, I led the direct team to deliver a trebling in eCommerce turnover over a four-year period. We managed to consistently improve traffic, conversion and customer satisfaction across all three of the Group's three fascias - Snow+Rock, Cycle Surgery and Runner's Need.


Jun 2008 - Feb 2011


Head of E-Commerce

Wholly responsible for the P&L of Waterstones.com and our eBook download service. Led a team of 15 in marketing, site content and merchandising, fulfilment, customer service and web development.

Dec 2006 - May 2008


Commercial Director UK

In charge of buying, marketing, stock control and e-commerce development at the UK's second largest specialist book chain. Drove like for like sales gains alongside improvements in margin and stock turn.

Apr 2005 - Dec 2006

Blacks Leisure Group

Business Development Director

2002 - 2004

WHSmith Travel

Buying Director


1998 - 2002


Category Controller, Books

1990 - 1995

Woolworths/ Kingfisher PLC

Business Planning Controller

1985 - 1989

Deloitte Management Consultancy


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