Customer & eCommerce Director at Heal's

David Kohn

A multichannel leader with a rare combination of board-level online and offline commercial experience.  Capable of developing winning strategies then delivering against them. A passion for the customer allied to a passion for results.

Specialties: eCommerce, multichannel retail, retail strategy

A thought-leader in multichannel retail.  Operating as an eCommerce consultant to retail and other customer-facing businesses.  Developing focused strategies and helping clients to implement them.

Owner & lead consultant

Responsible for e-Commerce, customer service and IT at one of the world's leading furniture and homeware stores.

Customer & E-Commerce Director

As Multichannel Director for Snow+Rock Group, I led the direct team to deliver a trebling in eCommerce turnover over a four-year period. We managed to consistently improve traffic, conversion and customer satisfaction across all three of the Group's three fascias - Snow+Rock, Cycle Surgery and Runner's Need.

Multichannel Director

Wholly responsible for the P&L of Waterstones.com and our eBook download service. Led a team of 15 in marketing, site content and merchandising, fulfilment, customer service and web development.

Head of E-Commerce

In charge of buying, marketing, stock control and e-commerce development at the UK's second largest specialist book chain.  Drove like for like sales gains alongside improvements in margin and stock turn.