Dave Hart

Managing Partner at Field Service Associates Ltd

Lytham St Annes, GB

1

Office Hours

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About

With 35 plus years in the service industry, from a 'grass roots' start as a service engineer, to developing my career onto leading a 1,000 person European service operation, I am in a unique position to understand what makes a service organisation 'tick'. I have turned unprofitable service businesses around, introduced cloud based systems to develop sustainable growth and efficiency, whilst enhancing employee engagement. For the last 7 years i have experienced life in a fast growing SaaS start up eventually leading to its acquisition by GE for $1B. I am now focussing my efforts on my business Field Service Associates to help other companies build world class service organisations

Ask me about
Salesforce Service Cloud
IFS
Oracle Field Service
ServicePower
OverIT
Servitisation
Field Service Management Software
ServiceMax
Work experience
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Sep 2020 - Present

Field Service Associates Ltd

Managing Partner

Field Service specialists that mentor, coach and guide service leaders in all aspects of their service business with guaranteed outcomes. We help enable Service Organisations to digitally transform, we support the development of new service offerings. We offer technology vendor-neutral consultancy on smart services to drive new revenues while transforming organisational efficiency and the end customer experience. We provide Service Business Performance Development, Service Skills Enablement and Coaching by service leaders for service leaders, for a simple monthly subscription fee.

Apr 2020 - Sep 2020

Self-Employed Contractor

Business Coach

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Feb 2019 - Apr 2020

ServiceMax

EVP Corporate Development

Jan 2016 - Feb 2019

ServiceMax - From GE Digital

Senior Vice President - Customer Success

The Customer Success team manages the journey for the customer, from supporting their ServiceMax solution in terms of adopting best industry practices, through the customer implementation journey, attending to their support needs as they grow revenues, improve efficiencies and deliver outstanding customer value.

Aug 2013 - Feb 2019

ServiceMax - From GE Digital

VP of Global Customer Transformation

I support companies on their journeys looking to transition or transform their field service operations into profit powerhouses. By sharing my extensive field service experience and my knowledge of the ServiceMax platform, I help companies maximize efficiencies, grow revenues and deliver outstanding customer service.

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Oct 2010 - Jul 2013

Pitney Bowes Ltd

VP European Service

Responsible for the direction, strategy, profit and loss and leadership of circa 1,000 service professionals offering software, hardware and integration services, to client bases ranging from start up companies to global entities.

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Oct 2007 - Oct 2010

Pitney Bowes Ltd

DMT International Service Director

Responsible for the strategy and direction of the 540 strong Production mailing service business for Pitney Bowes across Europe

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Oct 2005 - Oct 2007

Pitney Bowes Ltd

UK Service Director

Responsible for the service operation of circa 120 GMS (mailing) engineers.

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2001 - 2005

Pitney Bowes Management Services

Client Director

1987 - 2000

Oce Printing Systems

Service Manager

Education

2018 - 2018

GE Crotonville

1981 - 1983

Blackpool & Fylde Technical College

ONC Radio and TV theory

1977 - 1981

Hodgson High School

2016

Cranfield University

Servitization and Service Operations

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