Dennis Chow

Product Management Executive

1

Office Hours

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About

Product management professional with extensive wireless telecommunications, retail, and payments experience in Canada; a committed practitioner of the Pragmatic Marketing Framework approach to product management. Core Values: -Passionate about what I do -Always challenging the status quo -Selling a vision, not just a story -Love to inspire peers/colleagues Specialties: team building, coaching, mentoring, performance dashboarding, roadmap design and communication, competitive intelligence, strategic development, tactical execution, not-for-profit board governance

Work experience
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Jul 2020 - Present

MaRS Discovery District

Volunteer Advisor

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May 2020 - Present

Product Faculty

Instructor

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Jun 2018 - Jul 2020

TouchBistro

Vice President Product Management

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May 2007 - Sep 2018

Canadian Red Cross

National Board of Directors - Member

2012-2018: Member - National Board of Directors Member - National Governance Committee 2012-2014: Chair - Ontario Zone Council Past President - Toronto Region Council 2010-2012: Member - Ontario Zone Council President - Toronto Region Council Member - Toronto Nominations Committee 2008-2010: Member - Ontario Zone Council Member - Ontario Injury Prevention Advisory Committee Vice President - Toronto Region Council

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Dec 2017 - Jun 2018

TouchBistro

Senior Director of Product Management

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May 2016 - Dec 2017

Nexonia

Director, Product Management

We are a family of brands dedicated to eliminating the busy-work involved in time and expense management. By simplifying these processes, we let you get back to the real work of making your customers happy, growing your business, and thinking about the next big thing. No matter what size company or industry, our intuitive solutions transform business activity into useful financial data, while removing workflow bottlenecks and enabling your people to do their best work.

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Apr 2015 - May 2016

Intuit

Product Marketing Lead - Payments & Payroll

Product marketing lead for QuickBooks Payments and Payroll in Canada.

May 2013 - Apr 2015

Pivotal Payments

Director, Product Management

-Study industry trends related to emerging markets,new and existing products in order to educate organization on product direction -Gather and analyze product feedback from sales, marketing and marketplace -Create business cases for new product proposals -Identify gaps in current product offering and develop roadmap for solutions -Manage product development, product innovation, integration and product environment analytics (quantitative and qualitative), including competitor analysis and profiling -Produce product pricing recommendations -Collaborate with all groups / departments to ensure effective marketing and distribution of product documentation -Work with project, IT, marketing, operations, sales and training to create internal / customer training materials, implementation guides and product placemats -Manage the project process as it relates to product: requirements definition, prioritization, development, testing and implementation -Take leadership over internal process to define strategy, determine product roadmap and set priorities -Maintain a strong partner relationship with external business partners, vendors and other industry trade associations -Collaborate with US-counterpart on shared Canada/US product -Design product reports and monitor product utilization, revenues and expenses -Assume ownership of the P&L for Canadian product -Document and report on product profitability

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Aug 2012 - May 2013

Sears Canada

Senior Product Manager - Sears Connect

Increasing Sears brand loyalty among current customers by offering new and compelling telecom products and services customized for Sears Retail and Sears Financial customers. Smartphone, credit card, NFC, mobile payments! At the intersection of financial services, retail, mobile technology...looking to completely redefine the customer retail buying experience.

Aug 2008 - Jul 2012

TELUS Communications

Product Manager

2008-2009: Building the roaming portfolio from the ground up -Establishing differentiators from competitor offerings -Defining the roaming client experience -Racing to meet market launch 2009-2010: Putting the "meat" on a "barebones" service -Redesigning roaming web content and display -Supporting technical teams in onboarding new carriers -Launch of enhanced value services to roaming portfolio 2010-2011: Driving a self-serve mentality -Launch of shortcode services for clients to add roaming packages -Launch of mobile wap portal to increas client convenience -Wearing a product marketing hat in a product development team 2011-2012: Solving customer bill shock/reducing cost drivers -Launch of traffic steering -Launch of new real time data notifications

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Sep 2004 - Jul 2008

Rogers Communications Inc.

Product Specialist

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Jan 2003 - Dec 2004

Rogers Communications

Intraday Analyst

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