Product Management Executive
Product management professional with extensive wireless telecommunications, retail, and payments experience in Canada; a committed practitioner of the Pragmatic Marketing Framework approach to product management. Core Values: -Passionate about what I do -Always challenging the status quo -Selling a vision, not just a story -Love to inspire peers/colleagues Specialties: team building, coaching, mentoring, performance dashboarding, roadmap design and communication, competitive intelligence, strategic development, tactical execution, not-for-profit board governance
Jul 2020 - Present
MaRS Discovery District
May 2020 - Present
Jun 2018 - Jul 2020
Vice President Product Management
May 2007 - Sep 2018
Canadian Red Cross
National Board of Directors - Member
2012-2018: Member - National Board of Directors Member - National Governance Committee 2012-2014: Chair - Ontario Zone Council Past President - Toronto Region Council 2010-2012: Member - Ontario Zone Council President - Toronto Region Council Member - Toronto Nominations Committee 2008-2010: Member - Ontario Zone Council Member - Ontario Injury Prevention Advisory Committee Vice President - Toronto Region Council
Dec 2017 - Jun 2018
Senior Director of Product Management
May 2016 - Dec 2017
Director, Product Management
We are a family of brands dedicated to eliminating the busy-work involved in time and expense management. By simplifying these processes, we let you get back to the real work of making your customers happy, growing your business, and thinking about the next big thing. No matter what size company or industry, our intuitive solutions transform business activity into useful financial data, while removing workflow bottlenecks and enabling your people to do their best work.
Apr 2015 - May 2016
Product Marketing Lead - Payments & Payroll
Product marketing lead for QuickBooks Payments and Payroll in Canada.
May 2013 - Apr 2015
Director, Product Management
-Study industry trends related to emerging markets,new and existing products in order to educate organization on product direction -Gather and analyze product feedback from sales, marketing and marketplace -Create business cases for new product proposals -Identify gaps in current product offering and develop roadmap for solutions -Manage product development, product innovation, integration and product environment analytics (quantitative and qualitative), including competitor analysis and profiling -Produce product pricing recommendations -Collaborate with all groups / departments to ensure effective marketing and distribution of product documentation -Work with project, IT, marketing, operations, sales and training to create internal / customer training materials, implementation guides and product placemats -Manage the project process as it relates to product: requirements definition, prioritization, development, testing and implementation -Take leadership over internal process to define strategy, determine product roadmap and set priorities -Maintain a strong partner relationship with external business partners, vendors and other industry trade associations -Collaborate with US-counterpart on shared Canada/US product -Design product reports and monitor product utilization, revenues and expenses -Assume ownership of the P&L for Canadian product -Document and report on product profitability
Aug 2012 - May 2013
Senior Product Manager - Sears Connect
Increasing Sears brand loyalty among current customers by offering new and compelling telecom products and services customized for Sears Retail and Sears Financial customers. Smartphone, credit card, NFC, mobile payments! At the intersection of financial services, retail, mobile technology...looking to completely redefine the customer retail buying experience.
Aug 2008 - Jul 2012
2008-2009: Building the roaming portfolio from the ground up -Establishing differentiators from competitor offerings -Defining the roaming client experience -Racing to meet market launch 2009-2010: Putting the "meat" on a "barebones" service -Redesigning roaming web content and display -Supporting technical teams in onboarding new carriers -Launch of enhanced value services to roaming portfolio 2010-2011: Driving a self-serve mentality -Launch of shortcode services for clients to add roaming packages -Launch of mobile wap portal to increas client convenience -Wearing a product marketing hat in a product development team 2011-2012: Solving customer bill shock/reducing cost drivers -Launch of traffic steering -Launch of new real time data notifications
Sep 2004 - Jul 2008
Rogers Communications Inc.
Jan 2003 - Dec 2004