DEV DAS

I am a seasoned operations & customer service leader who is comfortable with hands-on work and leading global teams to drive operations, strategy and transformation in high growth environments. I have deep experience in developing and driving extraordinary customer experience & operations, resulting in increased revenue through customer engagement, loyalty and retention. I take a roll-up-my-sleeves approach and have led high performing teams with strong motivation and morale coming from clear mission, vision and a unifying sense of purpose. My experience includes: customer operations & service; employee operations (human resource operations); vendor, outsourcing operations & strategy and footprint optimization; enterprise-wide systems strategy & deployment; and business strategy. Responsible for rapid growth in fast moving and highly competitive markets. Built teams from scratch and scaled to 3,000+ employees and multiple outsourced partner operations globally. Skills - Business Transformation Customer Experience Customer Service Customer Retention Customer Loyalty Customer Engagement Contact Center (Call Center) Operations Footprint (location) strategy & optimization Large scale operations management Operations Transformation Sales force optimization Sales Operations Strategy & Management Consulting Vendor management Workforce planning Training Hiring and Recruiting Strategy consulting Technology consulting