Gabriela Polenta

Investigate reported abuse, apply moderation decision, escalate when necessary Review that profiles content complies with company guidelines and take action when necessary

Simultaneous interpretation, Consecutive interpretation, Liaison interpretation for Public Services

• Review and understand travel related agreements on all terms and conditions. • Analyse pricing structures and promotions. • Inputting new contracts and amendments including descriptions, images, and videos into database. • Analyse, revise and input new and existing contracts into the inventory system via windows based software, accurately and efficiently; including inputting rates and financial details to ensure agreements bill correctly. • Administrate supplier promotions and update date in our database regarding hotel rooms and specials allocated to the Company. • Support billing and sales team on research and ad-hoc queries • Qualitative control and checking the system and website. • Execute Stop Sell and change communications from our supplier partners. • Design, develop and deliver learning programmes to other department and junior levels.

• Translation of tourist brochures • Translation of web content for travel agencies • Tourist guiding interpreting • Proofreading • Developing creatives ideas and web content

Product and Business Development: • Market Research • Creative a coherent product collections and ranges • iterating with designers and product developers • Pricing and cost analysis Developing online marketing and ecommerce strategies and web content: • Design Brand name and Logo. Organizing special promotions, displays and events • Develop marketing and strategy campaigns • Design and produce adverts & brochures • Plan and deliver social media • Drive the blog, twitter, Facebook, Instagram. Implementing and maintaining effective administration process: • Bank reconciliation, tax management, cash management. Dealing with banks and suppliers. • Issuing purchase orders and following up shipments and deliveries. • Manage retail assistants.

Classes for babies, kids, teenagers and adults (including grammar classes) Business class for adults Staff training Demo classes to attract potential students Spanish classes for adults

Classes for babies, kids, teenagers and adults (including grammar classes) Business class for adults Staff training Demo classes to attract potential students

• Translate AA press articles released on the US market to be published on Spanish website, policies and procedures for travel agencies to publish on AA Spanish website, press articles or new policies and procedures issued on AA Headquarters to be read by Spanish employees. • Dealing with sales and customer service calls over the phone, following up product queries and reservations. • Assisting Travel Agencies on queries about AA and One World’s bookings. • Tailor made Round the World trips. • Accurate customer’s data capture using SABRE system. • Process passenger’s travel documentation.

Client data translator (English-Spanish) Deal with inbound and outbound campaign calls ( Meteor, 7 up on Ice, Aerlingus, Phillips, … ) by giving high quality customer care and ensuring that all sales opportunities are converted Research and problem resolution skills Data capture: Alpha/numeric data entry for different campaigns such as Dunnes Store, Bank of Ireland, BT Young Scientist… Administration duties: coordination and implementation of office procedures, fielding telephone calls, receiving and directing visitors, word processing, creating spreadsheets and presentations, and filing.

Working closely with producers throughout the production process. Being involved at the pre-production stage through to post production and marketing and distribution. Writing coverage on scripts, drafting letters, making phone calls, running an office, interviewing personnel, assisting with duties on and off set, liaising between the producer and the post production team, and helping to prepare publicity materials.