Senior Operations Manager at All Day Kitchens
Experienced Project/People Manager and Communication expert experienced in many different media platforms, bilingual and aspiring communication leader. Strong operations professional with a Bachelor’s Degree focused in Technology Communications from San Francisco State University.
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Jan 2021 - Present
All Day Kitchens
Senior Operations Manager
Dec 2019 - Jan 2021
US/CAN Restaurant Operations Manager, Uber Eats.
Lead a team of 23 Onboarding specialists, that execute post-sale onboarding and support to ensure our restaurant partners come onto our platform seamlessly across three different segments (SMB, Multi-lingual, and Enterprise/Strategic Partnerships).
Jun 2018 - Dec 2019
Lead Project Manager, Enterprise/Strategic Accounts. Uber Eats
After successfully developing and implementing a wave launch process, I lead a newly formed team handling our most strategic partners. I am responsible for finding the most efficient and partner-centric method to launch restaurants while project managing internal and external stakeholders and developing global processes. - Project manage red carpet brand launches by coordinating and aligning internal and external stakeholders to meet specific deadlines during a launch cadence. Worked externally with all high priority partners for Uber Eats including brands such as Starbucks, Chick-Fil-A and Subway. - Led and participated in external phone calls with Corporate POCs serving as a POC on all things onboarding. Was an integral part of “pitching” conversations outline our process ingesting trust in our partnerships. - Developed and scaled high touch onboarding experience used by US/CAN and global stakeholders. - Lead trainings on specialized onboarding processes to cross-functional teams and external partners via webinars. - Oversees the team responsible for onboarding 43% of all of enterprise accounts live on the Uber Eats platform, with a first trip success of 96% accounting for a total of ~14k accounts valued at over $93 million in gross bookings.
Apr 2018 - Jun 2018
Eats Restaurant Partnerships Representative
- Managed a team of 6 onboarding specialists, responsible for coordinating and executing the restaurant onboarding process for over 170 brands, increasing the number of active locations by 74%. - Managed portfolio totaling over $44.8 million in gross bookings - Developed and shared a singular process for onboarding enterprise and strategic partners across the - US and Canada leading to alignment for multiple teams throughout the region. - Project managed Subway launch; coordinated with Engineering, BD and strategic partnerships team to launch 1200+ locations across the United States in over 8 weeks, accounting for more than 15% of restaurant clients - Responsible for training and mentoring new onboarding specialists, successfully adopting a new structure for our team while maintaining company standards.
Jan 2016 - Dec 2016
San Francisco State University
Media Staff Member
Staff member for San Francisco States Weekly Newscast Took on roles as, News Anchor, sports reporter, producer, weatherman.
May 2015 - Jun 2016
Univision Communications Inc.
Soccer Analyst of Channel 14 Univision (5 Appearances) Provide detail reports on a week-to-week basis on sports. Be on time and organize about reports.
Jun 2012 - Jun 2014
Deporte Total USA
Make appearance live on radio for 2 hours talking about sports. Providing valid information for the require beat assigned Professionally covering all soccer matches in the north of California, interviewing players, coaches, fans and provide an article before deadline Made several appearances as a soccer analyst on ESPN Deportes Radio Colorado, SF, and New York. Covered the San Jose Earthquakes, providing listeners with a day-to-day analysis on the team. Provide post and pre match information for every San Jose earthquakes game. Provide detailed and professional interviews with players and coaches of San Jose and opposing teams.
Apr 2009 - Apr 2014
North California Match reporter for Running Ball Sports in UK Require prepping a detailed analysis of teams covering and being present at stadium 1 hour before match Conduct a live broadcast following company standards for the entire duration of the match Have monthly meetings via Skype with supervisor to give a full detailed report of the months work.
Aug 2008 - Aug 2009
California Victory FC
Spanish Head of Press
Keep an Organized agenda for media members of which players to be interviewed Meet writing deadlines for articles 4 times a week I was In charge of conducting all types of media relationships in Spanish for the team.
2013 - 2016
San Francisco State University
Bachelor’s Degree, Radio and Television Broadcasting Technology/Technician
2010 - 2013
Associate’s Degree, Communication and Media Studies
2007 - 2010
Terra Nova High School