Director, Global Applications at T.D. Williamson

Greg Rice

Technology leader in enterprise information system solutions. I believe in delivering the best digital and technical tools to people (not users) empowering to be the best at what they do and go out and change their companies and the world.

T.D.Williamson is the world’s most recognized name in pipeline equipment and services with manufacturing and service office across the world.

I have the privilege of leading a team of highly effective IT professionals around the globe responsible for the support, maintenance and strategy of all applications in support of T.D. Williamson.

●	Led implementation of ServiceNow platform for a global energy company with operations in 30 countries.
●	Successfully implemented incident, change, problem management, PPM, CMDB and service catalog and service portal solutions utilizing the ServiceNow platform.
●	Implemented over 20 custom apps using ServiceNow platform as a service for various business units outside of IT.
●	Member of leadership team defining new customer engagement model utilizing digital technologies, processes and data to redefine the customer experience.
●	Built the enterprise application group responsible for developing architecture framework, technology plans and five year roadmap for all applications across the enterprise.
●	Analyzes the current business and technology environments to detect deficiencies and recommends ServiceNow solutions for the improved uses of information technology.
●	Architected and delivered platform as a service solution providing the ability to reduce delivery time and infrastructure required to develop, implement and manage multiple applications.

Director, Global Applications

Lead role in creating new infrastructure, applications and support organization for a newly formed fortune 500 E&P Company.

Responsible for the support of 1,200 client computing devices across North America.

Implemented ITIL process management across the organization using the ServiceNow platform.

Responsible for the successful implementation of an enterprise self service portal automating service management within the IT organization as well as other business functions.

Set standards for client computing and mobile devices across the organization.

Responsible for field operations support and support personnel for remote locations across North America.

Director, Information Technology

Provide leadership for all aspects of technology needs.

Responsible for leading, budgeting, planning, development and support activities for respective business unit. 

Led all short term and long term IT technology plans.

A member of management team responsible for the 500 million dollar divestiture of the power trading portfolio to Bear Stearns/JP Morgan.

Responsible for vendor negotiation and oversight of outsourcing functions.

●	Part of leadership team responsible for creating new IT organization including infrastructure, applications and support personnel for newly formed fortune 500 company.
●	Implemented ITIL process management across the organization while implementing IT general controls and policies utilizing the ServiceNow platform.
●	Customizing and developing for the ServiceNow Platform using JavaScript, CSS, HTML and Other Web Based scripting
●	Led the design, implementation and measurement of IT service delivery processes which were validated by third party (the Hackett group) as best in class within peer group.
●	Implemented service delivery metrics used to measure IT service delivery measures and maturity levels across the organization.
●	Developed change management process successfully reducing IT risks and outages.

IT Director

Led transition team during the acquisition of Northern Borders partners pipeline to Oneok. 

Responsible for the implementation of reporting function for new CRM/Utility system servicing over 2 million customers.

Planned and selected business intelligence platform.

IT Manager

Selected to lead newly formed decision support group responsible for senior leadership to develop and plan strategies around real time data and analytics in support of the energy trading areas.

Implemented state of the art 175 node grid computing environment, which performed over 1 year of CPU cycles/day to support mathematical modeling for trading environment.

Successfully managed the implementation of  ePower online retail web site.

Implemented first revenue generating Web Site for Williams.