Guillaume Girard

Event planning marketplace within the realm of Hospitality business. B2B platform, redefining the way corporate events are planned. Transform, scale and optimize this innovating startup with the best practices : - Agile Scrum - DevOps process & tools - Product Management - Product Roadmapping - Google Cloud Platform (GCP) - People & Culture best practices - Netflix Culture - Agile Finance Optimizing & Delivering : - Disciplined Agile Enterprise : 10+ agile scrum teams, including : - Software & Platform Engineering - Customer Success - Supply - Finance - People & Culture - DevOps enabling delivery every 10 mins in production - Soc2 & GDPR certification process - 6+ months of unified and prioritized Product Roadmaps - Value Streams created for each products - Enterprise OKRs Technology explored at Planned: - ReactJs, GCP, Firestore-Firebase, Algolia, GitHub Copilot, Vercel, Rossum, Stripe, Fullstory, etc.

Innovating with a team of 200 Fintech Leaders. Transformation of the SMB organization: - 30+ Agile & DevOps teams - 18+ months of Product Roadmap - WSJF prioritization of all the Initiatives & Epics Optimizing & Delivering : - Application Development : Angular & C# - Software engineering tools : AirFlow, Snowflake, Kong, Jira, ++ - Cloud Migration to AWS - Agnostic Agile using Scrum, Safe, Disciplined Agile, LeSS, ++ - Agile Partnership - Agile Planning - DevOps & DevSecOps - Value Stream Management - Monitoring : Grafana Cloud - UI/UX/MX/TX - NPS : eNPS, cNPS, pNPS, uNPS - Product Management & Roadmapping - QA engineering & Automated tests - Croesus Lab : NLP, MLOps, product R&D - Circular organization transformation: inspired by holacracy

Kick-start and deploy at scale the Hydro-Québec Agile & DevOps transformation As the leader of the Agile and DevOps strategy and transformation, our team has the mandate to initiate across the organization, the implementation of : - Product management approach - Full DevOps cycle for each product - Agile Scrum & Kanban - The best of bread Agile & DevOps tools - SaFe framework - Provide training portfolio for the agile roles : PO, PM, SM, etc. Thanks to the tremendous collaboration of all the Hydro-Quebec Employees, we have been able in 6+ months to promote : - 75+ Agile teams - 45+ scrum masters - 50+ product owners - 25+ product managers And still growing on a daily basis !

Director of application development groups (Chef 4 des Centres de compétences liés au développement des applications TIC) Leading the development teams composed of: 5 Team Managers 175+ Analysts, developers and a wide variety of specialists The mission of our team is to develop and to deliver innovative solutions with a wide variety of technologies, which will ensure the stability and growth of the IT platforms at Hydro-Québec: - Web interfaces, API, ... - Java, .Net, Angular, ... - SAP, S/4Hana - and more Implementing the Agile & DevOps methodology within our development lifecycle.

Fairstone, previously known as CitiFinancial and part of Citigroup. Lead 10+ agile teams composed of 50+ Offshore & Onshore experts. Implement the Agile & DevOps methodology within a Digital Transformation Lead Agile projects such as: - Digital Tools for Loan sourcing - Digital Tool for Loan fulfillment - Content management system for internal documentation - Intranet Technology used in the Digital teams : - Amazon Web Services (AWS) - Java - ReactJS - Liferay - Tibco - SaaS providers : Docfinity, Mitek, ThreatMetrix, etc.

Lead 75+ application development specialists Transformation of the department by implementing the best Agile & DevOps practices. Work in collaboration with the Intact Lab to deploy the digital transformation for Intact & Belairdirect. In charge of project and maintenance annual budgets. Leader of the following Teams: - Support & Development of Java Applications : Web Front-End & Back-end - Support & Development of Oracle database on Oracle 11g - Support & Development of Lotus Notes/Domino Applications on Lotus Notes 9 - Support & Development of Sharepoint 2010/2016 - IT Testing - Implementation & Automation of Continuous testing - Business Analysts

Lead 35+ employees Lead remote teams on 5+ remote sites across Canada Support & Maintenance of HP Service Manager from version 5 to 9.33 Multiple Upgrades of HP Service Manager Implementation of multiple ITIL process & Tool : Request mgmt, Change mgmt, Problem mgmt, etc. Implementation of Self-Service Ticketing for Request Implementation of Patch management for 12,500+ computers Participation in the implementation of Asset mgmt process Support of imaging and software deployment on 12,500+ computers with Altiris Support of the Remote Support Tool : NTR Managing the Creation of Reports with Crystal Report Printing management for 1000+ Xerox printers accross Canada Actively participating in the Change management process for our tools Project management with a Scrum Agile approach.

Lead 30+ Helpdesk analysts Optimize the Incident, Request and Problem management process. Implement and optimize all the ITIL KPI commonly applied at an Helpdesk level.

Lead 30+ Service Delivery experts and ITIL specialists. Manage IT Service Delivery activities for the Quebec and Eastern Region Support 3,000+ end-users Lead Evergreening activities on computer equipment Lead activities for each Intact Insurance's M&A

Lead 15+ ITSM specialists ITIL : Promote, optimize and Implement best practices across the company, for the 1000+ IT employees : - Incident management - Request management - Problem management - SLA : Service level management - Change management - Release management - Configuration management - Asset management Coordinate project and maintenance activities for HP Service Manager 6 Upgrade HPSM to version 7 Coordinate & improve reporting activities with Crystal Report

Answer Calls over the phone Manage request and incident received by email Technical Specialist on the HP Service Manager 5 tool

Repair computers Customer services

Support 100+ users across the Quebec province

Support 100+ users across the Quebec province

Program & tests on C++ software Work with Linux & Unix environment