H
Henry Sandoval

Sales Development Representative at Rippling (Laid off due to COVID)

How does this work?
Work experience
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Jan 2020 - Apr 2020

Rippling

Sales Development Representative

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Nov 2018 - Dec 2019

Bill.com

Customer Success Advocate

• Respond to incoming customer inquiries via email and phone • Maintain a 96% CSAT score for all user interactions • Manage escalated troubleshooting calls from assigned accounts • Onboard new users to ensure successful setup and overall adoption • Contribute to retention efforts by conducting proactive calls and sending outreach emails

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May 2015 - Nov 2018

Anthropologie

Home Department Supervisor

• Manage daily business operations for the store including inventory control, arranging product displays, completing daily sales reports, and resolving customer concerns • oversee daily tasks and schedules • Hire and train new members as needed • Lead the team through effective training, coaching, and motivation to drive productivity

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Dec 2013 - Jun 2014

Nordstrom

Sales Specialist

• Accurately evaluated customer's wardrobe needs and became their personal consultant for all future purchases • Conducted outreach to customers for sales and special events • Exceeded daily sales quota and ranked in the top 10% in my department

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Apr 2010 - Nov 2013

SEPHORA

Skincare Lead

• Managed and developed a team of 10-15 direct reports • Directly responsible for coaching team members in behaviors correlating to client experience and sales • Provide monthly world business recaps to senior leadership to plan future strategies

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