J
Joanna DeLong

Experienced strategy and operations professional

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Work experience

Aug 2020 - Present

DeLong Consulting

Founder

Strategy and operations consulting and advising for start-ups, and companies that are looking to scale business units.

Feb 2019 - Sep 2020

Slack Technologies

Senior Group Program Manager - Strategic Planning and Planning Operations

● Led company-wide Strategic Planning for long-term goal planning & current year goal governance across all of Slack; IPO June 2019 ● Built first ever coordinated workforce planning effort including adapting for Slack’s “remote first” transition during Covid-19 pandemic. ● Scaled company-wide systems process impacting 2500 employees; implementing first ever OKR process.

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Aug 2016 - Jan 2019

Facebook

Senior Manager - Product Operations

Led global team of 120; comprised of managers, specialists and contractors to drive partnerships with product teams to improve user experiences & topline metrics (improved U.S. MAU 125K in two weeks, halting FB slip on US growth post Cambridge Analytica). ● Drove Strategic projects to advance broader org of 250 employees, including performance management, goals, budget, manager development & scaling our global support model from one location to five' managing budget of ~$10M. ● Established strategic vision for internal signal management & global site reliability with the goal of reducing painful experiences for users. ● Directly influenced product roadmaps with an emphasis on developer efficiency as a tool across all of Facebook's suite of 150 products. ● Managed senior-level partnerships with product leaders on Growth, Facebook App & Enterprise Engineering to integrate ops processes.

Aug 2012 - Aug 2014

Monitor/Deloitte

Senior Consultant

growth strategy consulting

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Aug 2008 - May 2010

C&S Wholesale Grocers

Manager Corporate Development

Led due diligence and operational integration for M&A activity

Sep 2005 - Aug 2008

C&A Wholesale Grocery

Manager Demand Planning Operations

Led demand planning operations for $13B business for grocery wholesale

Education

2010 - 2012

Harvard Business School

MBA, MBA

Focus on entrepreneurship, finance and strategy

2001 - 2005

Washington University in St. Louis

BA, History

Focus on history and political science

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