Product Researcher & Architect - I help companies and their customers understand each other.
A human-centered product researcher and designer, who leverages strong relationships, deep curiosity, and a hunger for clarity to build great products and experiences online and off.
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Jul 2021 - Present
Senior Product Designer
Sep 2018 - Jul 2021
Mastercard (via Saggezza, Inc)
Senior Product Researcher
SUMMARY Saggezza is a consulting company that’s embedded me at our client, a global payments company, working on products related to merchant data compromise, fraud data, fraud reporting, and credit risk. RESPONSIBILITIES • Lead all product research and design for a suite of products. • Set priorities, direction, and timelines for designers and researchers across multiple products. • Partner with Product Managers & Developers to explore, journey map, and elaborate features to achieve user-centered outcomes. • Scope and managed the process of new work engagements. • Lead internal committee to strategically prioritize, organize, and take action on UX team growth opportunities. HIGHLIGHTS - Enhanced & maintained a 76% satisfaction score for a mandatory B2B product. - Drove research & design for the integration of a new tool, an acquisition, and an existing process into one seamless product.
Oct 2017 - Sep 2018
Increased user satisfaction for digital field tool with collaborative & rapid prototyping. Increased user conversions for conference touch screen with prototypes. Eliminated interagency gridlock by interviewing stakeholders & developing service maps. Developed unique prescription tool via doctor interviews and user testing.
Jul 2016 - Sep 2017
Increased key performance indicators for clients as a UX designer via prototyping, wireframing, and user journeys. Enhanced client web decisions as a UX researcher via user interviews, usability testing, and surveys. Built and retained client base by managing client relationships. Gained profitability by developing strategic business processes and policies. Ensured client happiness by managing end-to-end project processes.
Feb 2014 - Jun 2016
Lead UX Analyst
Increased time on content focused site by 30% as a UX researcher using user interviews and card sorting. Improved conversions for lead generation site by 6% as a UX designer using wireframing, prototyping, and usability testing. Drove return users up by 29% as a UX designer using user journeys and usability testing. Built and retained client base by managing account relationships. Elevated team output by managing the analytics team. Empowered decision makers by building analytics capability.
Jul 2013 - Jan 2014
Deputy Creative Director
Produced high quality digital and print products by managing design staff and vendors. Streamlined creative work by developing a process document to be used organization-wide. Exceeded client desires by managing expectations and guiding the creative process. Determined organizational voice by managing and executing numerous writing projects.
Mar 2012 - Jun 2013
Copywriter & Creative Strategist
Developed a new organizational capability by creating media training courses. Contributed to online presence by executing creative writing projects. Obtained major press coverage by overseeing creative public protests and performances.
Jan 2011 - Mar 2012
New Media Assistant
Developed a new online presence by creating and maintaining an online organizational blog. Promoted the blog by managing its social media presence. Contributed to online presence by executing creative writing projects.
Sep 2010 - Dec 2010
Olney Theatre Center
Jul 2010 - Aug 2010
Bill of Rights Institute
Jun 2008 - May 2010
Center for Information Management Attendant
Collaborated with a team of three to four others helping fellow students create, design, and finalize their specific and varied class projects. Specialized in working with high-tech computer systems in a range of different software. Mentored and trained new employees on processes and procedures.
2007 - 2010
B.A. in Theatre, Minor: Political Science