J
Jose Marco
Head of Digital Innovation, Social Media, and Advanced Customer Service Operations
Watertown, MA, US
About
Experienced leader with a decade of expertise in driving strategic vision and operational excellence across diverse industries. Proven ability to lead cross-functional teams, implement growth strategies, and optimize financial performance to fuel business growth. Skilled in market analysis, strategic leadership, and innovation, delivering enhanced customer satisfaction and bottom-line results.
A fast learner with a proactive mindset, I bring a strong analytical background (proficient in SQL and Python) to streamline operations and drive insights. Passionate about fostering positive work environments and collaborating across functions to achieve success. I excel in automating processes, improving team performance, and aligning business goals with data-driven strategies.
Ask me about
Work experience
- February 2023 – present
Wayfair
Head of Digital Innovation, Social Media, and Advanced Customer Service Operations - January 2022 – February 2023
Wayfair
Head of Spanish Service Site and North America Central and West Regions - January 2022 – January 2023
Wayfair
Site Lead, Bilingual Spanish Customer Service - January 2020 – January 2022
Wayfair
Senior Manager, Operations Analytics - June 2019 – August 2019
Uber
Summer Intern - June 2018 – August 2018
Glance
Summer Intern - Product Manager - March 2015 – August 2017
San Miguel Global
Sales Manager - July 2013 – March 2015
San Miguel Global
Commercial Assitant - September 2012 – August 2013
San Miguel Global
Young Talent Professionals - Rotational Program - April 2010 – October 2011
Ford Motor Company
Vehicle Operation Manufacturing Engineer
Education
- 2017 – 2019
Thayer School of Engineering at Dartmouth
Masters, Master of Engineering, Management, Engineering - 2017 – 2019
The Tuck School of Business at Dartmouth
Master of Business Administration, Masters, Business Administration, Management, Business Administration and Management, Business - 2006 – 2013
Pontificia Universidad Católica Argentina
Master of Science, Masters, Industrial Engineering - 2006 – 2012
Pontificia Universidad Católica Argentina