J

Jose Marco

Head of Digital Innovation, Social Media, and Advanced Customer Service Operations

Watertown, MA, US

About

Experienced leader with a decade of expertise in driving strategic vision and operational excellence across diverse industries. Proven ability to lead cross-functional teams, implement growth strategies, and optimize financial performance to fuel business growth. Skilled in market analysis, strategic leadership, and innovation, delivering enhanced customer satisfaction and bottom-line results. A fast learner with a proactive mindset, I bring a strong analytical background (proficient in SQL and Python) to streamline operations and drive insights. Passionate about fostering positive work environments and collaborating across functions to achieve success. I excel in automating processes, improving team performance, and aligning business goals with data-driven strategies.

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Work experience

  1. February 2023 – present

    Wayfair

    Head of Digital Innovation, Social Media, and Advanced Customer Service Operations
  2. January 2022 – February 2023

    Wayfair

    Head of Spanish Service Site and North America Central and West Regions
  3. January 2022 – January 2023

    Wayfair

    Site Lead, Bilingual Spanish Customer Service
  4. January 2020 – January 2022

    Wayfair

    Senior Manager, Operations Analytics
  5. June 2019 – August 2019

    Uber

    Summer Intern
  6. June 2018 – August 2018

    Glance

    Summer Intern - Product Manager
  7. March 2015 – August 2017

    San Miguel Global

    Sales Manager
  8. July 2013 – March 2015

    San Miguel Global

    Commercial Assitant
  9. September 2012 – August 2013

    San Miguel Global

    Young Talent Professionals - Rotational Program
  10. April 2010 – October 2011

    Ford Motor Company

    Vehicle Operation Manufacturing Engineer

Education

  1. 2017 – 2019

    Thayer School of Engineering at Dartmouth

    Masters, Master of Engineering, Management, Engineering
  2. 2017 – 2019

    The Tuck School of Business at Dartmouth

    Master of Business Administration, Masters, Business Administration, Management, Business Administration and Management, Business
  3. 2006 – 2013

    Pontificia Universidad Católica Argentina

    Master of Science, Masters, Industrial Engineering
  4. 2006 – 2012

    Pontificia Universidad Católica Argentina