Josh Forman

Engineering Leader

Boulder, CO

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About

People-focused engineering leader with 25 years of experience building and maintaining high performing engineering teams. I partner with the People / HR team to hire and retain the best talent. I build collaborative environments that involve the entire team to continually improve efficiency of development and delivery. I empower engineers to stay on top of the latest tech and improve the stack while delivering new products and features.

Ask me about
Wyre
crypto
blockchain
101 Blockchains
bitcoin
ethereum
Smart Contracts Software
defi
banxa
Infura
alchemy
Customer
Work experience
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May 2017 - Present

ShapeShift

Director Of Engineering

ShapeShift is a platform for securely storing, trading, and transacting with digital assets. Check it out here https://beta.shapeshift.com/, or download our mobile app. Originally hired as an engineer, quickly promoted to team lead, and then promoted to Director to transform the engineering department from multiple disconnected product teams to one unified team, with a mission to build our new platform. Met tight delivery timelines while leading transformation of structure and process and supporting legacy products. • Implemented fungible squad structure to quicken the pace of prioritized work. Implemented kanban workflow and co-created discipline with teams to accurately estimate and tack delivery. • Lead team of 25+ engineers to iteratively deliver new products and working features. Work closely with team to build infrastructure and set high-level architectural direction. • Train and coach leaders on the team, resulting in multiple successful internal promotions. Create career tracks to facilitate growth. Create retrospective culture that strives for continual improvement. Increased eNPS score by over 300% in one year. • Collaborate with engineering managers, product team, and other areas of the business to ensure code meets the needed balance of timely production delivery, scalability, reliability, and extensibility.

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Apr 2017 - Present

Community Foundation Boulder County

Board Trustee

With over $70M in assets under management, we are a non-profit Community Foundation serving Boulder County. With a North Star of equity, we act as a catalyst for non-profits in the county to connect resources to needs.

Mar 2016 - May 2017

Family Genie

Co-Founder & Lead Engineer

• Led the customer development process to research problem / solution fit and identify features for MVP. Developed and conducted customer interviews and researched market. • Designed and built application from the ground up. Wrote majority of the code and managed two contract developers. • Setup and administered Ubuntu servers on Digital Ocean to serve application publicly.

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Dec 2014 - Dec 2015

Avoka

Vice President Client Services

Hired by CEO to lead team of 12 and complete transition from a consulting company to a product company • Pre-Sales Definition: Services was not involved in product sales, contributing to lower customer confidence. Collaborated with the VP Sales to define Services involvement pre-sales. Contributed to 70% increase in bookings from 2014 to 2015. • Project Execution: Defined and documented repeatable processes and template artifacts to improve project execution. 2015 ARR grew by 75% over 2014. Took Services team to positive gross margin. • Technical Support: Created visibility into technical support performance. Created processes to improve performance. Decreased average first response time by 90%, reduced backlog by 70%, improved resolution time, and reduced complaints. • Training: Worked with lead trainer to develop new training curriculum. Collaborated with sales to sell new training curriculum. Executive management of training delivery.

Mar 2007 - Dec 2015

Pledge 1% Colorado

Board Member

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Nov 2012 - Apr 2014

ILANTUS Technologies

VP Services

Reported to CEO. Turned around Implementation Service team. Successfully improved performance and was promoted to also run Managed and Hosting Services. Led 50-person international team. Professional Services • Project Revenue: Fixed-fee projects were causing production outages, and were not centrally managed. Put procedures in place to track project milestones and deliverables. Implemented change control. Increased Project Revenue by as Much 50%. • Quality Improvement: Built team to define Standard Operation Procedures (SOPs) to maintain quality delivery, and method to internally audit projects. Improved to 97% compliance. • Revenue Contribution: Customer relationships were strained. Projects lacked visibility and quality. Built personal relationships with key customers and mentored Directors and Project Managers. Received 89% satisfaction rating after one year. Maintained 45% gross margin. Built existing customer sales to 50% of revenue.

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Nov 2006 - Jun 2012

Symplified

VP Customer Success

Recruited by CEO to build the team and processes to ensure customers successfully implemented and adopted the Symplified solution, received exceptional service, and wanted to buy more. Professional Services • Implementation Methodology: Created implementation program for multiple new products. Customers continually recognized team for excellence of delivery. • Training Programs: Developed training and certification programs for customers and partners. Programs included class-based instruction and video. Built internal documentation, customer facing deliverables, and sales collateral to support certification and training. Customer Relationship Management • Implemented Technical Support: Created technical support processes – including web, phone, and email. Maintained over 80% customer reference-ability. • Post-Production Up-sell: Continually drove increased use and increased revenue from existing customers. Was directly responsible for a large customer growing from $32k annual revenue to $220k within two years.

Nov 1995 - Nov 2006

Wild Oats Markets

Sr. Engineer / Oracle DBA

Jul 1994 - Nov 1995

Andersen Consulting / Accenture

System Analyst / Programmer

Education

1989 - 1994

BA, Physics

2004 - 2007

Regis University

MS Management, Organizational Leadership

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