Ken Rosen

President at Rosen Consulting Solutions, LLC

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About

A senior Property and Casualty executive with a proven track record of delivering exceptional results for multi-billion dollar businesses. Expertise in property and casualty claims, insurance operations, process improvement, customer service experience, brand /reputation management, innovative solutions, leadership and change management. Ken Rosen has 34 years of business experience of which the last 29 were spent in the P&C industry focused in P&C claims. His passion is leading teams and assisting other businesses that provide services to the P&C industry in facilitating an exceptional customer experience while driving an efficient operation. Ken received his undergraduate degree from the State University of New York at Stony Brook and a Masters of Business Administration in Business Management from Adelphi University, Garden City, N.Y. He has also completed executive education programs at the Darden School of Business, University of Virginia and the Wharton School of Business at the University of Pennsylvania. Ken served on the National Insurance Crime Bureau (NICB) Board of Governors (also served as chairman of the board), the ISO Claims Council, and on the Board of the American Red Cross.

Ask me about
P&C claims
InsureTech
Shift Technology
Auto Salvage
MSOs
Direct Repair Programs
Virtual Estimating
Work experience

Jan 2020 - Present

Rosen Consulting Solutions, LLC

President/Founder

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Jan 2018 - Jan 2020

Allstate

Executive Vice President, CCO

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Oct 2017 - Dec 2017

Allstate

Senior Vice President, Claims

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Jan 2015 - Aug 2017

USAA

Senior Vice President-Chief Claims Officer, Insurance Performance

Accountable for claims process, product management and underwriting process for P&C personal lines generating $16B in revenue.

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May 2008 - Jan 2015

USAA

Senior Vice President- Chief Claims Officer

Led and empowered a team of 5,300+ P&C claims professionals accountable for developing claims process and delivering best in class service to over 7 million P&C members. Member of senior team accountable for P&C organizational design. Responsible for $11B in indemnity payments and $1.3B in expenses.

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