Malcom Glenn

Director of Public Affairs at Better.com | Fellow at New America | Senior Fellow at CWI Labs | Ex-Uber & Google

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About

https://www.malcomglenn.com I love opportunities to combine public policy and technology to improve people's lives, especially in areas like housing, transportation, economic development, education, and public health. I'm particularly passionate about how access to technology can create opportunities for people from traditionally underserved communities, and how to tell the stories of that good work. I'm currently the Director of Public Affairs at Better.com, a digital platform that makes homeownership more accessible. I'm also a Fellow at New America (https://www.newamerica.org/our-people/malcom-glenn/), specifically their Future of Property Rights program, and a Senior Fellow at the Center for Workforce Inclusion (https://www.cwilabs.org/leadership/malcom-glenn/), where I advise the organization's innovation hub, CWI Labs. I previously led Uber's global efforts to make its platform more accessible for historically marginalized groups, where I spearheaded Uber’s work to improve outcomes for underserved communities. Before Uber, I was an executive communications manager at Google, where I developed strategic communications for two Google CFOs and their leadership teams. Prior to Google, I was the director of communications at a national education advocacy organization, the American Federation for Children, and previously worked on issue campaigns at the polling firm Greenberg Quinlan Rosner. I graduated with a bachelor's degree from Harvard, where I was the president of The Harvard Crimson. Learn more about me at https://www.malcomglenn.com

Work experience
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Jul 2020 - Present

Better.com

Director of Public Affairs

As Better.com's first Director of Public Affairs, I lead the company's public policy, external engagement, and executive communications strategy and functions.

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May 2020 - Present

Center for Workforce Inclusion

Senior Fellow

I'm a Senior Fellow for CWI Labs, where I write and advise the Center on workforce development for older, lower-income Americans. https://www.centerforworkforceinclusion.org/leadership/malcom-glenn/

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Apr 2020 - Present

New America

Fellow

I'm a Fellow with New America's Future of Property Rights program, where I conduct research and writing projects on housing insecurity. https://www.newamerica.org/our-people/malcom-glenn/

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Jan 2018 - Dec 2020

Uber

Head of Global Policy, Accessibility and Underserved Communities

• Led policy efforts to make Uber more accessible for marginalized communities, gaining advocacy and government support by helping bring wheelchair products to four continents, partnering with 50+ transit agencies to expand service, and creating flexible jobs for more than 15,000 returning citizens • Managed outreach and day-to-day relationships with 200+ global issue groups and organizations, evangelizing equity and inclusive design to turn many from detractors to supporters and garnering letters of support and vocal outreach in favor of our policy and regulatory goals across five continents • Served as one of Uber’s leading global spokespeople, participating in 50+ speaking opportunities and panel discussions, earning in the top 10% of positive feedback at conferences and regularly receiving follow-up invitations to help thoughtfully and humbly distill ideas and objectives to audiences

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Jan 2015 - Dec 2018

Uber

Strategic Partnerships Manager, US Federal Affairs

• Managed external relationships with US-based issue groups, helping gain advocacy support that helped pass beneficial regulations in 45 of 50 US states

Education

2005 - 2009

Harvard University

Bachelors, History, Government

I graduated from Harvard in 2009 with a degree in history and a secondary concentration in government.

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