About
Strategically focused leader who develops and maintains profitable, long term relationships with C-level customers in Fortune 100 enterprise for B2B and B2C companies for Cloud SaaS applications and AI/ML. Drives growth through customer success, product adoption and client expansion. Mary Ann has spent her career in high growth leadership roles in both legacy/structured environments and entrepreneurial startups that drive revenue across the ecoystem from sales to expansion to overall customer success. Strong foundation in Sales, Business Development and Alliances. Operational expertise in transformational situations, working in high growth companies defining culture, digital transformation.
Recognized for being a pioneer in Diversity, Equity and Inclusion Leadership, creating global women's leadership initiatives, mentoring and coaching. I am committed to the intersectionality of AI and DEI to eliminate bias in the workforce.
Leadership Profile:
High Tech executive in Cloud SaaS enterprise applications and AI/ML
Enterprise Service Sales & Delivery, Cloud SaaS application/lifecycle management.
Global Customer Success & Support
Customer Centric change management.
Fortune 100 Account Development and Customer Management.
Operational excellence in driving results for Risk Retention, Renewal and Expansion Sales.
AI/ML/NLP
Digital Transformation: Legacy to Cloud SaaS
M&A Integration
Ask me about
Work experience
- March 2022 – present
UPWARD Women
Board Director - May 2021 – present
Swarm Vision
AdvisorSWARM Vision assesses, drives, trains and retains your Innovation talent. Drive more rapid growth through higher value innovations moving faster to market. - April 2021 – present
Argoid
Board Advisor, Argoid.aiArgoid offers an AI-Powered “Autonomous Consumer Insights Platform” that enables Streaming Media and Digital Commerce Enterprises to achieve business KPIs in product/media recommendation and product/media search in real-time at a scale similar to industry leaders without spending years of efforts or $10s of millions 
January 2013 – February 2022Watermark
Chairperson of the BoardSan Francisco Bay Area's largest membership based, non-profit organization supporting and advocating for increased representation of women in leadership roles. Focus on Diversity, Equity, Inclusion and Belonging.- June 2019 – March 2021
Uniphore
Chief Customer OfficerResponsible for Global Services & Delivery, Customer Success, Professional Services, Customer Support. Enabling customer success through superior customer experiences in all phases on the customer lifecycle. Uniphore is a robust platform for AI Conversational Service Automation. - June 2016 – October 2018
Oracle Corporation
V.P. Customer Success, Oracle Cloud Applications, SaaSResponsible for growth of Oracle Cloud Applications SaaS Enterprise customers. Provide leadership and accountability throughout the ownership lifecycle for comprehensive customer care including Sales, Intake, Implementation, Deployment, Optimization and Renewal cycles, Budget responsibility for headcount, renewal and expansion Cloud SaaS. Leader and influencer of high performance diverse teams. - March 2010 – June 2016
Oracle Corporation
Vice President, Customer Success, Global Customer SupportWith the mission to drive growth and margin through the delivery of a superior customer experience, Mary Ann was a leader leader for key customer segments representing customer base of over $2B. - Supports and delivers customer support services to Oracle's top Global 300 Enterprise customers both On-Prem and Cloud-Based environments. - June 2002 – June 2011
Oracle Corporation
Vice President, Services Delivery Management, Global Customer SupportDrove $2B in annual customer revenue for largest, most strategic Oracle Enterprise customers in the US West (Hi-Tech customer base) including geographic Cloud based customers. Managed cross LOB Service and Delivery for On-Prem customers. - June 1997 – June 2000
Oracle Corporation
Vice President, HP Systems Business UnitPromoted to lead an $80M business and technology business unit with Hewlett Packard. - September 1992 – June 1997
Siemens Corporation
Senior Director, Global Strategic AlliancesResponsible for worldwide partner alliances, marketing, and cooperative engineering initiatives and business alliance with Oracle; increased license revenues by 22% (consistent average over 5 years)
Education
- Present
Boston University
Ed.M., Education Administration - Present
Slippery Rock University of Pennsylvania
Bachelor of Science, Education - 2021 – 2021
Stanford University
Continuing Studies, Governance for Startup Board Members