VP, Global Professional Services at Twilio Inc.

Maryam Norouzi

I am an innovative, results-oriented technology executive with proven ability to turn strategies into reality. I enjoy developing new ideas, systems, processes or technology, as well as analyzing and improving existing ones.  I have a track record of building high performing teams who can deliver results that delight customers.

Co-Founder/Advisor

VP, Global Professional Services

ChickTech is a nonprofit founded in 2012 to engage women of all ages in the technology industry, while working to create a better technology culture for all.

Board Of Directors

● Ultimate responsibility for overseeing and managing the professional services portfolio for Salesforce's Top 100 strategic accounts.
● Lead responsibility for Customer Satisfaction and Success from pre-sales through delivery of the services engagements.

RVP, Services Delivery

● Responsible for the success, quality, timeliness and financial success of strategic Customer Relationship Management (CRM) programs using Salesforce.com and Force.com platform.
● Accountable for the outcome, solution development, and deployment of the solution achieved by mitigating project risks, monitoring project economics, and engaging with customers at an executive level.

Vice President, Strategic Services Delivery

Topcoder is a crowdsourcing software development and design platform that matches companies with on-demand access to a worldwide community of near 1 million designers, developers and data scientists.

•	Responsible for creation and execution of the overall strategy for the community growth and engagement, operations, plans & initiatives, budget, timetables, and follow them through to implementation to achieve our business goals.
•	Establish and enhance operational standards and rigor to increase challenge success rate & fulfillment.
•	Define metrics and analytics to track member growth, engagement, and understand member activities and behavior.
•	Ideate and implement engagement and marketing programs meeting the demands of customers and community.
•	Manage a global team of Developer Evangelists, Community Managers, & Community Operations teams.
•	Guide the Product Development team to ensure the product roadmap meets the needs of the community.

Vice President, Crowdsourcing & Developer Evangelism

•	Responsible for laying the foundation and implementation of the overall strategy for best-in-class planning and execution of cloud based projects that enabled Appirio to be lean and agile.
•	Established a project governance organization aimed at ensuring continued adherence, commitment, and support for standards, methodologies, and policies set by the project management office (PMO).
•	Developed the strategy and served as an agent of change for project management policies and procedures at all levels in the organization. 
•	Created, managed, governed, and reported on standards, policies, and methodologies that is followed by all Appirio project managers and solution delivery teams.

Vice President, Services Delivery & Governance (PMO)

•	Ultimate accountability for managing a portfolio of client engagements to ensure successful outcome through out the solution development and deployment achieved by mitigating project risks, monitoring project economics, and engaging with customers at an executive level. 
•	Responsible for coaching and mentoring a team of project managers and technical consultants, enabling them to guide customers through implementation and integration of on-demand enterprise technologies. Also work with the project teams to develop customer relationships, expanding their customer network beyond the immediate project team. 
•	Shared technical guidance through brainstorming sessions, code reviews, and development of best practices.
•	Collaborated with consulting operations to optimize consultant assignments across all projects while ensuring the consulting team reaches individual utilization targets.
•	Partnered with Account Executives to maximize pre-sales opportunities and ensure smooth transition from sales to the consulting team.

Engagement/Portfolio Director

•	Responsible for the overall technical direction for the design, development, test, and deployment of the required Common Services for Borrower’s (CSB) Web, Java, and Microstrategy Applications and Infrastructure.
•	Worked across organizational boundaries to establish strategic initiatives, align priorities and guide multi-functional teams through program execution.  Scoped, sized, and monitored status of tasks to ensure timely delivery of all development deliverables.  
•	Managed a team of over 20 software engineers, QA, technical leads/managers, architects, UI designers, and DBAs.
•	Devised and implemented standards of excellence within the software engineering team, including architecture and design principles, coding standards, tools, etc.  
•	Member of Software Engineering Process Group (SEPG) responsible for guiding the company in obtaining CMMI level 2.

Senior Manager - Online Applications

Managed a team of web developers in the design and development of various bio-informatics solutions.