Matthew Wilson

New York, NY

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About

I’m an Emmy award-winning host (PBSKids Cyberchase), TED Speaker, university instructor and former medical clown known for driving innovation in event marketing and operations across multiple sectors by scaling activations that increase community engagement and revenue in high-stakes environments. With the Britney Spears Circus World Tour, I developed and executed premium customer experiences to maximize revenue. Our operation ultimately generated over $130M with attendance of 1.4 M.

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Play
Entertainment
TED
Customer Experience Management
Broadway
Training
Facilitator
Work experience
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Sep 2020 - Apr 2021

Worldgate

Remote Educational Technical Support Specialist

• Facilitated resource allocation across public & private agencies to address tech disparities • Implemented data-driven approach to identify and resolve communication gaps leading to 97% decrease in cases requiring follow-up • Successfully conducted extensive troubleshooting of district tech with limited information

Jan 2012 - Dec 2020

Spider Mouse Productions

Co Founder Boutique Event and Training Consultancy

• Designed + managed multiple customer facing live & online event activations and trainings • Clients included Britney Spears, Macy's, MSK Cancer Center, PBS, PepsiCo

Mar 2020 - May 2020

The Gabelli School of Business Fordham University

Adjunct Professor

• Converted in person teaching to online learning environment maintaining continuity of education while increasing student participation via Blackboard LMS

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Jan 2012 - Dec 2017

Mark Fisher Fitness

Team Trainer/Adult Fitness Instructor

• Designed coaching toolkit and collaborated with managers to train sales and fitness teams • Administered multi-level high touch/low-cost customer facing protocols to screen for and reduce fitness related injuries, increasing client safety and retention

Jan 2004 - Dec 2014

Arts Outreach Memorial Sloan Kettering Cancer Center

Big Apple Circus Clown Care Program

Supervisor • Ensured program adherence to federal policies and regulations

Education

2018

New York University

masters, Performance Studies

Vassar College

bachelors, Biophysics

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