Melih Onvural

I build technology that makes the transaction costs in people's lives disappear

How does this work?
About

I build rocket ships. Let me tell you how: It's deliberate work. Which demands attention to detail. And it can't be done alone. But it's not enough to just build rocket ships... So I captain rocket ships. Let me tell you how: I inspire a crew. We point to an uncharted piece of space. And we shoot for the stars. But success does not come just because you're brave enough to fly. So I fill in my journal with adventures that show me the way. Let me tell you how: As we explore new questions, and find uncertain answers. My crew and I improve our rocket ship in real-time. And invite many new characters along the way to join us on our journey. Success is a difficult finish line to find. It means many things to many people. So I speak many languages. Let me tell you which ones: I speak the language of the crew who follow me - to listen, to direct, to inspire I speak the language of the aliens we meet - to empathize, to relieve, to delight I speak the language of the ones waiting at home - to validate, to capture, to defend I build rocket ships. Then, with my crew, we take those rocket ships to unexplored heights. We bring value to those who believed in us, and delight to those who we meet on our journey. The rocket ship we bring back looks very little like the one we started with. It's faster. It works better. We're faster. We work smarter. And with those lessons learned, I build another rocket ship.

Work experience
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Jan 2020 - Present

Reconnect, Inc.

VP Product & Engineering

* Launch a new supervision platform to automate work for drug courts, probation, and pre-trial programs 3 months ahead of schedule * As leader of the marketing team, work with the Sales team to double the number of active facilities using the platform * Develop a customer research program to ensure that the product roadmap and the individual features maximize value to all users of the platform * Manage and develop a team of 10 product managers, product marketers, and engineers * Establish OKRs, product strategy, and business strategy * Serve in a board facing executive position * Help raise $2M+ funding for the business

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May 2018 - Jan 2020

Odeko

VP of Products

Odeko is the first business spun out of the SumAll user base. Its focus on coffee shops and inventory management through data science models has increased profits, decreased waste, and saved coffee shop managers hours in their week. Key responsibilities include: * Establishing the product vision, strategy, and working across the Engineering and Data Science teams to bring both hardware and software products to market * Raise $14 million in VC funding for the business across a seed and Series A * Hire and develop the product management and design teams * Grow the Customer Success team which spanned program implementation with customers, inventory management and the operations associated with inventory management, and customer support * Build an outsourced operations team to help scale the Customer Success team at reduced cost * Serve in a board facing executive position

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Apr 2017 - May 2018

Hearsay Systems

Director of Product Management - Social

Reestablished the Advisor Social product as best in class. Simultaneously driving end user value, while continuing to reduce the cost and effort to run a distributed Social Media and Email program. Key highlights included: * 2x the publish rate of a key end user population * 10 point increase in end user NPS * Launched critical product features that both drive buyer customer satisfaction, and increase end user engagement * Brought data deeper into the product, and created a culture of self-service data analytics, to drive data-driven product decisions * Defined and evangelized an updated product vision and strategy to drive churn below expectations and revenue above expectations * Built a team of 3 Product Managers to help increase velocity, product depth, and product quality

May 2016 - Mar 2017

Hearsay Social

Product Manager - Social

I spent my first year at Hearsay Social (renamed Hearsay Systems in January 2017) helping to re-establish momentum for our primary product - Hearsay Social. This included tasks ranging from re-establishing critical processes across both planning and product definition, starting to build data as a critical element of our product development culture, as well as driving more awareness of our end user and their behavior into our product strategy. Success was coming into 2017 with a clear path, and a team enthusiastic to walk it with me, to re-establish our Hearsay Social product as the best in class. * Recipient of the 2016 2H PhD award from the CS team * Recipient of the 2017 1H Henry Hearsay Award

Mar 2014 - May 2016

TokBox

Director of Product Management and Design

* Defined the Product Strategy while guiding the road map through achieving platform product/market fit * Investigated and executed on tangential market opportunities which have led to significant revenue growth for the company * Built the monetization models on top of which the company has achieved its revenue goals for 2015 * Created a culture of customer insight driving product development as the platform matured leading to the development of more targeted tools, content, and APIs * Championed the customer journey, and appropriate metrics tracking progress such as CES & NPS, as a first class citizen in a company strategy straddling both enterprise and SMB as a target audience * Managed Design, Product Management, Front End Engineering, Technical Writing, and Sales Engineering teams * Improved the execution of the Product and Design Group such that 90%+ of committed tasks are completed per sprint * Established a data-driven culture in the Product Management team rooted in Lean Startup methodologies Reports to the CEO

Mar 2013 - Feb 2014

TokBox

Head of Product Management

* Developed the product strategy and architecture * Led the product expansion from a pure-platform play into vertical solutions * Managed a team of 2 product managers * Operationalized the product development process * Represented the company at external events – including being part of the team who won the “Best in Show” at WebRTC Expo Santa Clara 2013 Reported to the CEO

Dec 2010 - Feb 2013

TokBox

Technical Product Manager

* Conceived of and implemented the original prototype of the OpenTok platform leading the engineering and product teams through the initial migration from consumer focused web application to live video platform * Led engineering, design and marketing teams from conception through launch of major product initiatives including – Archiving APIs, iOS SDK, & the transition to a WebRTC-based platform * Worked with partners and customers to understand platform enhancements needed for the OpenTok API to deliver new use cases * Established multiple iterations of the monetization framework for the OpenTok API including testing it against customer feedback * Owned the OpenTok platform road map

Jun 2008 - Apr 2011

TokBox

Software Engineer

* Built the original prototype of the OpenTok platform including sample applications, documentation, and both client and server APIs * Scrum Leader for an Engineering team of seven, leading daily stand ups, sprint demos and retrospectives * Responsible for organizing Product, Engineering, and Marketing priorities, and leading team through weekly sprint cycles * Led development of the TokBox Call Widget Platform including building SDKs and supporting documentation in various programming languages, supporting partners, and managing the developer community * Responsible for development of new product features for TokBox.com, a web-based video chat and video mail service

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Jun 2007 - Aug 2007

Zimbra, Inc.

Summer Intern

Developed a demonstration setup utility through which administrators of the collaboration suite can design a custom-hosted demo for potential clients. Integrated the iZimbra product into a Facebook application allowing users to merge their Facebook and Zimbra environments

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Sep 2006 - Jun 2007

Eclipse

Committer

I am a committer on the Open Healthcare Framework project which seeks to provide an open source solution to interoperability of healthcare networks. This component earned the highest acclaim at the recent Connectathon 2007 event in Chicago for facilitating interoperability per IHE standards

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May 2006 - Aug 2006

IBM

Extreme Blue Intern

Developed Java web services accessed through Apache Axis which acted as a bridge between a healthcare record repository and third party electronic medical record software. Built the demonstration website using PHP which displayed the capabilities of the open source project Eclipse Open Healthcare Framework (OHF) for which the bridge was built. This project allowed me to earn committer status with the Eclipse project.

May 2005 - Aug 2005

Genworth Financial

IMLP Intern

Designed an enterprise warehouse to generate BusinessObject reports without taxing an Oracle production database by writing shell scripts automated through the Cron scheduler

2004 - 2004

Smart Path

Engineer Intern

Helped with the development, QA, and documentation of a MMR solution for a large retail company

Education

2007 - 2008

MCS, Computer Science

2003 - 2007

BS, Computer Science

2003 - 2007

BS, Economics

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