Michael Chou

Vice President of Product Management at Okta, Inc.

Burlingame, CA

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About

VP of Product at Okta, working on an exciting new product area. Prior to Okta, I led the Product Team for Parsable, a Series C funded startup focusing on SaaS and mobile digital tools for frontline workers. Specialties: Product Management, Enterprise Software, SaaS Applications, SaaS Platforms, Mobile, SDKs, Identity, Security, Advertising, Runtimes, Hardware, VLSI, and Digital Design.

Ask me about
Okta
Field Service Management Software
salesforce
Parsable
Customer Self-Service Software
Work experience
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Jul 2020 - Present

Okta, Inc.

Vice President of Product Management

I lead Product for Okta's suite of Privileged Access Management products. These products enable a Zero Trust Security Model for controlling access to mission critical computing resources for privileged accounts. The first product in this suite is our Advanced Server Access Product: https://www.okta.com/products/advanced-server-access/

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Aug 2018 - Jul 2020

Parsable

Chief Product Officer

Parsable helps the world’s largest companies get jobs done right every time by replacing paper with an accelerated Industry 4.0 mobile collaboration and workflow platform. We’ve built a mobile-first product already in use at global Fortune 500 companies across a variety of industries such as industrial manufacturing, aerospace/defense manufacturing, energy, CPG manufacturing, medical device manufacturing, pharmaceutical manufacturing, and more. Series C funded startup funded from top Silicon Valley VC funds -- Lightspeed Venture Partners, First Round Capital, Andreessen Horowitz, Kleiner Perkins, Google Venture, B37 Ventures, and Future Fund. We have also raised strategic funding from corporations like Airbus, Schlumberger, Saudi Aramco, and others.

Feb 2018 - Aug 2018

Symphony.com

VP of Product

Head of Product for the Desktop, Web, Mobile, Growth/Adoption, WebRTC Conferencing, and external customer engagement products. Symphony is a secure, cloud-based communications service that provides secure messaging for teams, workgroups and organizations of all sizes. A unicorn startup that is funded by Google and a consortium of 14 of the world’s largest investment banks and money managers, including Bank of America, BlackRock, Citibank, Deutsche Bank, Goldman Sachs, HSBC, UBS, and JP Morgan.

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Jul 2015 - May 2018

Luma Health

Angel Investor

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Dec 2015 - Feb 2018

Salesforce

VP of Product Management, Field Service Lightning

VP & Head of Product (3/2017 - 2/2018) Sr. Director of Product Management (Mobile) (12/2015 - 3/2017) Head of Product for Salesforce Field Service Lightning, the fastest growing product in Salesforce history that is built to be mobile-first, intelligent, and IoT connected.

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Mar 2013 - Mar 2017

Salesforce

Senior Director of Product Management, Service Cloud

Sr. Director (6/2015 - 3/2017) Director (3/2013 - 6/2015) I lead a team of talented team of Product Managers responsible for "Customer Experience" products for Service Cloud. Service Cloud is the 2nd largest business unit within Salesforce and the fastest growing business unit at scale. Collectively, my team leads 7 development scrum teams that deliver end-user facing Service Cloud products. Our teams have a sharp focus on beautiful UI, delightful user experiences, and easy to setup products. We endeavor to dramatically improve how everybody finds answers to their customer support issues. Products our teams are responsible for: - Service Cloud Mobile SDK (Knowledge, Cases, Chat, & SOS) - Community Templates for Self-Service (Knowledge, Cases, Chatter Questions) - Embedded Service for websites (Knowledge, Cases, Chat, & SOS) - Mobile Field Service Products - Chatter Answers for Communities - Ideas - Customer Portals - Web-to-case + Deflection http://www.salesforce.com/service-cloud/ - 2014 Technology All-Star Award Nominee - Service Cloud Team All-Star Award (March '14) - Responsive Self-Service Team

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Jan 2012 - Mar 2013

Saba

Director of Product Management, Mobile Products

I am responsible for Mobile Product Management and Strategy at Saba, an enterprise software company headquartered in Redwood Shores, CA. Saba specializes in Learning, Collaboration, Performance Management, and Social Networking software delivered as Software-as-a-Service. I lead a talented team in building our awesome mobile products that span all of Saba's services. Latest Product Release - Mobile Learning for iOS http://www.saba.com/blogs/2013/02/27/mobile-learning-is-here/

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Dec 2010 - Jan 2012

SAY Media

Senior Product Manager

SAY Media is a modern global media company formed as the result of VideoEgg acquiring Six Apart. SAY Media helps advertisers engage today’s social consumer through rich content experiences while helping creators monetize their work and grow their audiences. The company connects paid and earned media to deliver brand messages to an online audience of 400 million across display and mobile. At Say Media, I was responsible for mobile products. This included significantly building up our mobile advertising business and building out mobile applications to support our growing media business.

May 2008 - Dec 2010

Adobe Systems

Product Manager

Brought Adobe AIR for Android to market. AIR is a cross-platform runtime environment for building rich Internet applications using Adobe Flash, Adobe Flex, HTML, or Ajax. Full Time (May 2009 - December 2010) MBA Internship (May 2008 - December 2008)

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Sep 2004 - Aug 2007

Qualcomm

Senior Wireless Modem Design Engineer

- Represented Modem Design team to perform due-dilligence on digital broadcast television partnerships - Design of “Next Generation Digital Transmitter”, first single-chip UMTS transmitter at Qualcomm - Developed and delivered world’s first “High Speed Uplink Packet Access” HSUPA design. Took full ownership for digital design

Jun 2003 - Sep 2004

Marvell Semiconductor, Inc.

Read Channel Design Engineer

Designed new features and implemented digital design to improve hard disk drive performance and robustness

Jun 2001 - Jun 2003

Raytheon Company

Senior Software Engineer

Researched and developed algorithms for wireless sensors used for target tracking and surveillance

Education

2007 - 2009

University of California, Berkeley, Haas School of Business

MBA, Technology, Product Development, Marketing, and Strategy

2001 - 2002

University of California, Los Angeles

M.S., Electrical Engineering

B.S., Electrical Engineering

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