Mike DeLucia

Analytical Problem Solver | Ex-Flexport and Deloitte

San Francisco, CA

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About

Ex-Flexport (Global Operations and Key Accounts Manager) and Deloitte with a strong background in financial analysis, account management, and operations. I've helped clients import and export in dozens of countries in Asia, North America, and the EU, especially in heavily regulated products like e-cigarettes. My expertise lies in understanding the landscape and requirements for everything from freight procurement, RFP's, assessing freight providers, cargo routing, and operational execution. I'm happy to help you gain insights into the freight and logistics world or to help you solve your supply chain challenges.

Ask me about
Flexport
Supply Chain
Freight Forwarding Services Providers
Freight Forwarding
Logistics
Chinese Exports
US Imports
Freight Procurement
Work experience

Apr 2020 - Present

Pre-seed and Seed Stage Companies

Startup Consulting

Helping Pre-seed and Seed stage companies across a variety of industries with growth, operations, scaling, and finance/pricing strategies Working with Housable.com (Construction & Housing): - Led creation of three-sided marketplace for ADU projects. - Created marketplace strategy roadmap and novel process to onboard 280+ contractors in 6 weeks - Improved conversation rate of qualified leads from ~4% to ~18% for contractor onboarding by creating analytical screening framework, training, and sales scripts for my team. Working with Logistics Platform (Supply Chain & Logistics) - Created systems for tracking and executing sales funnel to help convert company's initial customers. - Assisted in designing program to onboard first 20 users and create channels for product feedback and iteration, rapidly improving the product over several months. - Strategized with founding team on market positioning, branding, and company's mission and values to create sales collateral and materials for improved messaging to customers, recruits, investors, and other parties. Working with Fitness and Technology startup (Health and Fitness): - Created pricing model to identify key inputs towards profitability which impacted go-to-market strategy. - Helped build financial models to determine unit economics, thus informing budgeting, financing, and go-to-market strategy. - Advised on brand strategy and market positioning after performing competitive analysis.

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Nov 2017 - Apr 2020

Flexport

Global Operations and Account Manager

Operations and Account Manager for Mid-Market, Enterprise, and Key Accounts - Account Manager for company's largest revenue client in FY 2019 - Coordinated cross-functional teams to help client launch in 15+ global markets in ~9 months - Helped grow top line revenue for team's book of business by at least 2x YoY each year under my leadership - Managed global, cross-functional team based in HK, SF, AMS

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Apr 2017 - Nov 2017

Flexport

Senior Operations Associate

- Assessed supply chain performance - including pricing, routing, and on-time performance - and executed team operations to optimize cost and transit time outcomes for companies across a broad range of industries - Maintained NPS of 89 with my clients during time while I serviced them, ~30 points above company average

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Sep 2016 - Mar 2017

Flexport

Global Operations Associate

- Coordinated global trade shipments for 10+ clients, spanning multiple industries - Helped clients to identify supply chain efficiency gains, rapidly resolved issues, and coordinated with customs brokers, federal agencies, truckers, warehouse staff, and clients to maintain strong supply chain operations. - Helped develop less-than-container load (LCL) best practices for the company while managing up to ~50% of company-wide LCL volume myself at times.

Aug 2013 - Jul 2016

Deloitte & Touche LLP

Financial Services Consultant

- Performed financial statement analysis and audit work for financial services companies in mortgage loans, real estate investing, and for government contractors. - Experience in financial modeling and analysis, stakeholder management, process gap analysis, internal controls assessment, and clear communication.

Jun 2012 - Jul 2012

Deloitte & Touche LLP

Financial Services Intern

Education

2009 - 2013

University of Maryland College Park

Bachelor of Science (BS), Accounting

2009 - 2013

University of Maryland College Park

Bachelor of Science (BS), Finance

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