Michelle Ladonne

Manager of Ambulatory Operations - Gastroenterology at Beth Israel Deaconess Medical Center

Rockland, MA

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About

Healthcare operations professional with experience in medical group and hospital management. Significant experience in the following specialty areas: Gastroenterology, Internal Medicine (Primary Care), OB/GYN, Endocrinology, Pulmonary, Rheumatology, Neurology, Nephrology, Dermatology, and Infectious Disease. Operations background includes quality improvement, financial management, revenue cycle improvement and clinical quality oversight.

Work experience
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Apr 2021 - Present

Beth Israel Deaconess Medical Center

Manager of Ambulatory Operations - Gastroenterology

Operations management at an academic medical center with multiple locations including Boston, Needham, Plymouth, Milton and Lexington. Over 60 physicians in addition to midlevel providers, fellows, and nursing staff. Oversight for all ambulatory and hospital operations.

Oct 2020 - Apr 2021

Signature Healthcare, MA

Service Line Director of OB/GYN and Medical Specialties

Responsible for the administrative and operational oversight of the following service lines and programs: OB/GYN, Dermatology, Pulmonology, Neurology, Nephrology, Rheumatology, Infectious Disease, Gastroenterology, GYN Oncology, Maternal Fetal Medicine, and the Ambulatory Float Pool. Direct management of five practice managers and indirect oversight of over 100 employees and 38 physicians and midlevel providers working in 12 locations across 6 communities in southeastern Massachusetts. Responsible for an arrived appointment volume of over 75,000 and annual net revenue of 12.4 million.

Aug 2019 - Oct 2020

Signature Healthcare, MA

Service Line Director of OB/GYN

In this role, I was responsible for the administrative and operational leadership of the OB/GYN Service Line at Signature Healthcare, including oversight of 40+ direct and indirect reports and 14 providers, practicing at six locations throughout southeastern Massachusetts. Working in a dyad relationship with the Chief of OB/GYN, we partnered to assess strategic opportunities, develop and implement clinical quality initiatives, and oversee the growth of the obstetrics and gynecology program at Signature Healthcare. I also served as Co-Chair of the Clinical Informatics Steering Committee, overseeing Signature’s conversion to the Meditech Expanse EHR. During my employment, the OB/GYN team attained the following: - Named by Newsweek as one of the nation’s Top Maternity Hospitals - one of only 7 in Massachusetts and the only hospital in the Boston area achieving this designation - Integration of the GYN Oncology program in conjunction with Beth Israel into the OB/GYN service line - Significant increases in obstetric delivery volume, resulting from the recruitment of new physicians, as well as partnership with Brockton Neighborhood Health Center providers - Reorganization and development of a highly skilled, successful leadership team of practice managers and leads

Mar 2019 - Nov 2019

Signature Healthcare, MA

Manager of Patient Access

Managed a team of 50+ Patient Registration and Admitting staff responsible for all front-end registration functions in the Emergency Department and hospital Radiology. Led Patient Access team through EMR upgrade to Meditech Expanse. Oversaw expansion of Experian NextBar insurance verification system, resulting in improvements in front-end insurance verification.

Nov 2013 - Mar 2019

Signature Healthcare, MA

Practice Manager, Primary Care & Specialty Services

Operational leadership for multi-location, multi-specialty physician practice locations, including Internal Medicine, Family Practice, OB/GYN and Infectious Disease providers in Brockton, Bridgewater and Raynham, Hanson, and Easton, MA. Management of specialty clinics including Endocrinology, Gastroenterology, Pulmonary, Rheumatology, and GYN Oncology. Oversight of 20 providers and 40+ employees. Leadership of ambulatory hospital-based practice, including responsibility for DPH and Joint Commission-certified location, ACO and PCMH quality improvement projects, Medicare discharge bundles, and implementation of 340B specialty clinics. Oversight of Signature Medical Group's Pilot Hall, providing a leadership role for the deployment of Lean process improvement methodologies within the health system. Leadership of three Medicaid DSTI quality improvement projects worth over $4 million annually. Successful completion of an outpatient clinic Joint Commission survey in 2018 with no defects identified.

Feb 2011 - Oct 2013

Signature Healthcare, Brockton Ma

Director of Clinical Process Improvement

Project management and operations for a multi-specialty, multi-site physician group, including 120 providers as part of an integrated healthcare delivery system. Leadership of projects and group-wide initiatives including: • Oversaw group-wide patient satisfaction improvement initiatives including the implementation of Press Ganey CG-CAHPS surveys • Implemented CMS's Physician Quality Reporting System (PQRS) improvement and reporting for over 80 physicians, leading to a 100% achievement rate during all reporting years. • Provided support for the implementation of Lean within the medical group as a Lean Coach, in collaboration with Practice Directors and Physician Chiefs. • Collaborated in the development and management of Signature Healthcare's Weight and Wellness Center for bariatric surgery • Launched Wound Care Clinic at the hospital's ambulatory care unit, building the volume of our Vascular Surgery department. • Led a multi-disciplinary team to launch Signature Healthcare's Joint Care Center across the ambulatory-hospital continuum. • Oversaw project management for the launch of Signature Medical Group's Urgent Care Center, providing same-day access and staffed by Emergency Department physicians

Nov 2009 - Feb 2011

Signature Healthcare, Brockton Ma

Manager of Interpreter Services

Managed department of 19 multilingual interpreters speaking Cape Verdean Creole, Portuguese, Spanish, Haitian Creole, French, and American Sign Language. Achievements as department manager included: • Oversaw expansion of department to ambulatory locations, including the placement of full-time interpreters at multiple physician practices • Implementation of electronic scheduling system and EMR documentation for Interpreter Services, utilizing technology to improve efficiency and regulatory compliance. • Organized strategic realignment of department to create accountability, driving achievement of organizational goals including volume, patient satisfaction, community outreach, and hospital- ambulatory integration.

Education

Bates College

Bachelor of Arts, Chinese and Spanish

Saint Joseph's College

Master of Healthcare Administration, Health/Health Care Administration/Management

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