About
A results-oriented executive with 25+ years of experience at the intersection of technology and customer experience. Entrepreneurial spirit with a track record of success developing high-performance teams. Expert ability to align strategy with organizational vision and deliver complex products and projects on time and within budget. Adept at clarifying vision and translating it into tactical plans that move projects forward and surpass expectations. He is a strategic and action-oriented leader who thrives on steep challenges and opportunities to lead under adverse conditions. Business and technical acumen complemented by strong academic background; completed Master of Business Administration, Master of Science, and Master of Arts. Graduate of the Advanced Management Program at Wharton School of the University of Pennsylvania.
Areas of expertise include:
Building & Leading High-Performance Teams • Strategy • Design Thinking • Solution Architecture • New Ventures • Technology Commercialization • Digital Transformation • User Experience Design • Customer Experience Design • Service Innovation • Web/App Design & Development Product • Customer Experience Design • Partnerships & Alliances
Ask me about
Work experience
- September 2021 – present
Everise
Vice President, DigitalMikah is responsible for helping the most recognized brands in the world innovate and deliver exceptional, frictionless customer experiences by transforming processes and enabling people with best-in-class technologies, including AI-driven multimodal intelligent virtual assistants, conversational analytics, and robotic process automation. - August 2011 – present
Georgetown University
Adjunct ProfessorOver the past decade, Mikah has helped educate the next generation of technology leaders at one of the finest academic institutions in the world. He currently teaches the Capstone and technology entrepreneurship courses in the graduate program for technology management. In addition, Mikah has taught courses in emerging technology, big data and advanced analytics, and customer relationship management. He was awarded the Tropaia Award for Outstanding Faculty Member for the Master of Professional Studies in Technology Management Program in 2020 and a Certificate of Appreciation for Technology Management Teaching Excellence in 2016. - September 2018 – April 2021
Content Enablers Inc.
Chief Growth OfficerDuring his tenure with the company, Mikah led the rebranding of Content Enablers and the transformation of Content Enablers trade compliance training products and solutions. In addition, he spearheaded the development of the company's on-demand learning-as-a-service offering. Mikah also helped establish an industry-first partnership with a leading academic institution to provide certification for trade compliance courses. He also co-led the redesign of Content Enablers market-leading cloud-based learning management system. - September 2018 – November 2019
Grafik
Advisor - October 2017 – February 2019
JustSift
Advisory Board Memberhttp://www.justsift.com - February 2015 – September 2018
Grafik
Chief Digital OfficerMikah led digital for Grafik, an award-winning branding and marketing agency. In his role, he was responsible for leading the agency's digital strategy, user experience design, and technology teams. During his tenure with Grafik, he spearheaded digital transformation engagements for dozens of projects for market-leading organizations, including the National Human Genome Research Institute, Cystic Fibrosis Foundation, Strayer University, Carfax, and others. While at Grafik, Mikah was a part of multiple award-winning projects, including two REBRAND 100 projects. - August 2013 – August 2015
Carsquare
CMO/CTO & Member Board of DirectorsMikah led the rebranding of iGrabberAutos to Carsquare and the initial user experience, which resulted in winning the Ballston LaunchPad Challenge and securing a Series A round of venture funding. Post-funding, he led the complete redesign of the user experience and the development of a go-to-market strategy. - December 2013 – February 2015
Grafik
SVP, GrowthMikah led growth for Grafik, developing partnerships with market-leading companies throughout the Mid-Atlantic region. As he transitioned into the CDO role at the agency, he recruited top talent to take the reigns and lead continued growth for the agency. - March 2006 – November 2013
Infinity BGI
Founder & Managing PartnerMikah provided strategy and digital transformation advisory and consulting services to category-leading organizations like MK Data Services, TCG, STC, and others. - January 2012 – March 2013
LEVICK
Vice President of MarketingMikah spearheaded the rebranding of LEVICK, the design and development of an award-winning website and digital publication LEVICK Weekly. In addition, he also led the implementation of marketing automation, customer relationship management, and competitive intelligence platforms for the firm. - January 2011 – January 2012
Vendor Centric
Cofounder & Chief Revenue Officer - January 2010 – January 2011
Browser Dynamics
Founder & Managing PartnerMerged with Rising Point to form Vendor Centric. - January 2009 – January 2010
Optimus BT
Solution Architect - January 2007 – January 2009
ePartners
Solution Architect & Sr. CRM Consultant - January 2003 – January 2007
Doceus
Partner & Chief Marketing Officer - February 2001 – November 2003
Hancuff Miller Specialized Communications
Cofounder & Managing Partner - January 2001 – November 2003
DynLink
Vice President of Business Development - January 2000 – January 2001
Lightningcast
Director of Recruiting - December 1998 – December 1999
NexTone Communications
Technical Recruiter - January 1997 – December 1998
Comms People Plc.
Software Developer - January 1990 – January 1996
US Navy
Enlisted NCO
Education
- 2020 – 2024
University of Pennsylvania Graduate School of Education
Doctor of Education (Ed.D.), Penn Chief Learning Officer Program - 2016 – 2016
The Wharton School
Advanced Management Program (AMP) - 2010 – 2011
Gonzaga University
MA, Organizational Leadership - 2009 – 2011
Full Sail University
MS, Digital Marketing - 2006 – 2007MA, Communication Arts, Specialization in Advertising and Public Relations
- 2003 – 2005
New York Institute of Technology
MBA