Mikah Sellers

Helping Customer-Obsessed Brands Reimagine Experiences Across Digital Channels

Washington, DC, US

About

A results-oriented executive with 25+ years of experience at the intersection of technology and customer experience. Entrepreneurial spirit with a track record of success developing high-performance teams. Expert ability to align strategy with organizational vision and deliver complex products and projects on time and within budget. Adept at clarifying vision and translating it into tactical plans that move projects forward and surpass expectations. He is a strategic and action-oriented leader who thrives on steep challenges and opportunities to lead under adverse conditions. Business and technical acumen complemented by strong academic background; completed Master of Business Administration, Master of Science, and Master of Arts. Graduate of the Advanced Management Program at Wharton School of the University of Pennsylvania. Areas of expertise include: Building & Leading High-Performance Teams • Strategy • Design Thinking • Solution Architecture • New Ventures • Technology Commercialization • Digital Transformation • User Experience Design • Customer Experience Design • Service Innovation • Web/App Design & Development Product • Customer Experience Design • Partnerships & Alliances

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Work experience

  1. September 2021 – present

    Everise

    Vice President, Digital
    Mikah is responsible for helping the most recognized brands in the world innovate and deliver exceptional, frictionless customer experiences by transforming processes and enabling people with best-in-class technologies, including AI-driven multimodal intelligent virtual assistants, conversational analytics, and robotic process automation.
  2. August 2011 – present

    Georgetown University

    Adjunct Professor
    Over the past decade, Mikah has helped educate the next generation of technology leaders at one of the finest academic institutions in the world. He currently teaches the Capstone and technology entrepreneurship courses in the graduate program for technology management. In addition, Mikah has taught courses in emerging technology, big data and advanced analytics, and customer relationship management. He was awarded the Tropaia Award for Outstanding Faculty Member for the Master of Professional Studies in Technology Management Program in 2020 and a Certificate of Appreciation for Technology Management Teaching Excellence in 2016.
  3. September 2018 – April 2021

    Content Enablers Inc.

    Chief Growth Officer
    During his tenure with the company, Mikah led the rebranding of Content Enablers and the transformation of Content Enablers trade compliance training products and solutions. In addition, he spearheaded the development of the company's on-demand learning-as-a-service offering. Mikah also helped establish an industry-first partnership with a leading academic institution to provide certification for trade compliance courses. He also co-led the redesign of Content Enablers market-leading cloud-based learning management system.
  4. September 2018 – November 2019

    Grafik

    Advisor
  5. October 2017 – February 2019

    JustSift

    Advisory Board Member
    http://www.justsift.com
  6. February 2015 – September 2018

    Grafik

    Chief Digital Officer
    Mikah led digital for Grafik, an award-winning branding and marketing agency. In his role, he was responsible for leading the agency's digital strategy, user experience design, and technology teams. During his tenure with Grafik, he spearheaded digital transformation engagements for dozens of projects for market-leading organizations, including the National Human Genome Research Institute, Cystic Fibrosis Foundation, Strayer University, Carfax, and others. While at Grafik, Mikah was a part of multiple award-winning projects, including two REBRAND 100 projects.
  7. August 2013 – August 2015

    Carsquare

    CMO/CTO & Member Board of Directors
    Mikah led the rebranding of iGrabberAutos to Carsquare and the initial user experience, which resulted in winning the Ballston LaunchPad Challenge and securing a Series A round of venture funding. Post-funding, he led the complete redesign of the user experience and the development of a go-to-market strategy.
  8. December 2013 – February 2015

    Grafik

    SVP, Growth
    Mikah led growth for Grafik, developing partnerships with market-leading companies throughout the Mid-Atlantic region. As he transitioned into the CDO role at the agency, he recruited top talent to take the reigns and lead continued growth for the agency.
  9. March 2006 – November 2013

    Infinity BGI

    Founder & Managing Partner
    Mikah provided strategy and digital transformation advisory and consulting services to category-leading organizations like MK Data Services, TCG, STC, and others.
  10. January 2012 – March 2013

    LEVICK

    Vice President of Marketing
    Mikah spearheaded the rebranding of LEVICK, the design and development of an award-winning website and digital publication LEVICK Weekly. In addition, he also led the implementation of marketing automation, customer relationship management, and competitive intelligence platforms for the firm.
  11. January 2011 – January 2012

    Vendor Centric

    Cofounder & Chief Revenue Officer
  12. January 2010 – January 2011

    Browser Dynamics

    Founder & Managing Partner
    Merged with Rising Point to form Vendor Centric.
  13. January 2009 – January 2010

    Optimus BT

    Solution Architect
  14. January 2007 – January 2009

    ePartners

    Solution Architect & Sr. CRM Consultant
  15. January 2003 – January 2007

    Doceus

    Partner & Chief Marketing Officer
  16. February 2001 – November 2003

    Hancuff Miller Specialized Communications

    Cofounder & Managing Partner
  17. January 2001 – November 2003

    DynLink

    Vice President of Business Development
  18. January 2000 – January 2001

    Lightningcast

    Director of Recruiting
  19. December 1998 – December 1999

    NexTone Communications

    Technical Recruiter
  20. January 1997 – December 1998

    Comms People Plc.

    Software Developer
  21. January 1990 – January 1996

    US Navy

    Enlisted NCO

Education

  1. 2020 – 2024

    University of Pennsylvania Graduate School of Education

    Doctor of Education (Ed.D.), Penn Chief Learning Officer Program
  2. 2016 – 2016

    The Wharton School

    Advanced Management Program (AMP)
  3. 2010 – 2011

    Gonzaga University

    MA, Organizational Leadership
  4. 2009 – 2011

    Full Sail University

    MS, Digital Marketing
  5. 2006 – 2007

    MA, Communication Arts, Specialization in Advertising and Public Relations
  6. 2003 – 2005

    New York Institute of Technology

    MBA
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