20+ years in the SaaS and Web Hosting industry, leading support teams, building support teams, and helping businesses scale their support operations.
Over 20 years of experience helping businesses with their support needs, building and scaling teams, managing entire global support teams.
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Oct 2020 - Present
Technical Implementation Manager
Nov 2018 - Oct 2020
Customer Solutions Architect
Jan 2012 - Nov 2018
Desk.com a Salesforce Company
Systems and Process Lead, Support Tier III