Award Winning Executive, Lifelong Student of Digital & Analytics, Keynote Speaker, Mentor
Executive with over two decades of leadership experience in digital and analytics, having served in multiple sectors both as a leader in the field and as an executive consultant. Onur has a demonstrated track record of success over his career, consistently outperforming standards and operational success metrics. He currently serves as Chief Digital & Analytics Officer for St. Luke's Health System in Boise, where he 'transformed in place' an existing analytics organization to better serve the organization's requirements with a net zero change in budgetary expenditure. While at St. Luke's, his cutting-edge approach to analyzing, visualizing, and managing COVID crisis analytics earned the interest of leading technology sector research firm Gartner, with the result that Torusoglu’s COVID analytics solution was the subject of a Gartner case study. Previously, he served in a similar function at Ochsner Health System, where he designed and established the organization's first analytic center of excellence. Prior to these roles, he served as a trusted advisor to healthcare C-level executives as an analytics and strategy consultant for IBM, where he collaborated with healthcare sector leaders in the design and execution of enterprise-scale analytics programs, digital transformation initiatives, and data-driven business strategy development. He has also served in senior leadership positions at Cleveland Clinic, where he pioneered innovative cloud technology utilization for information technology support; at Cardinal Health, where he oversaw a $40 million business transformation project; and at Humana, where he managed a process redesign program that returned 40% in human capital efficiency savings to the organization over the life of the project. Onur holds a bachelor's degree in economics from the University of Kentucky as well as an MBA from Indiana University. He has also studied extensively in Columbia University's artificial intelligence program.
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Jul 2018 - Present
St. Luke's Health System
VP, Chief Digital & Analytics Officer
Leading Digital, Data, Business Intelligence, Advanced Analytics functions for the Health System. -Developed and executed transformation in place of enterprise D&A functions - Established best in class organizational capabilities to support Clinical and non-clinical units - Developed and deployed Machine Learning and AI capabilities in EMR and operational functions supporting various key initiatives - Received Gartner case study for best practice Strategy and Execution In Healthcare - COVID predictive models built are accepted and published in peer reviewed Association for the Advancement of Artificial Intelligence - Bell Innovation Award Winner for Innovation in Healthcare
Jan 2017 - Jul 2018
Ochsner Health System
Chief Data & Analytics Officer
Jul 2015 - Jan 2017
Big Data Analytics & Strategy
Apr 2014 - Jul 2015
Director IT Service Management
Built Service Management Organization from ground up, while delivering the first cloud-based enterprise solution in Cleveland Clinic IT.
Jun 2013 - Apr 2014
Vice President, Wealth Management Operations
Responsible for Quality Assurance, Interaction Analytics and Process Improvement for Service Operations
Nov 2010 - Jun 2013
Sr. Director of Strategic Intelligence & Analysis
Business owner for Data Analytics and Master Data work streams of $12 million project as part of $49 million transformational Initiative. Responsible for project oversight, day to day guidance as well as task completion to gather requirements, develop/build an industry leading data warehouse and analytic tools for Nuclear Pharmacy Services business segment. Also responsible for run state team of consultants and analyst in providing business intelligence as well as data governance and Master Data stewardship.
Jan 2007 - Nov 2010
Manage team of virtual and in house Senior Business Analysts in multiple facilities Provide reporting, analysis and forecasting for two contact centers with 1000 FTE capacity. Business Owner of Genesys Call Systems, Business Objects and SAP data systems. Improved time savings for front line leaders by 50% in call centers Implemented automation and new forecasting tools to support operational leaders to become more efficient in their processes. Work Process Owner for multiple data/reporting systems. Provide Work-force Management Support. Oversee creation and implementation of staffing models.
Oct 2005 - Jan 2007
Six Sigma Project Leader
Manage Medicaid Processes Responsible for defining system requirements for Medicare Department to improve inventory measurement. Manage implementation of new applications. Responsible for implementation, testing and execution of process improvements. Total savings of 6 FTEs from process improvements Six Sigma Project Leader for Medicare Group Enrollment Serve as a liaison between IT and operations. Support operations with guidance and direct involvement Billing and Enrollment Supervisor Manage a team of 18 associates working on enrollment process of Medicare members from 49 states. Collecting production data and preparing reports for senior management. Coach and provide daily guidance for associates and co-workers. Responsible for inventory management and automated work flow system (AE Pend Queue). Participant of the management team working to exceed company goals for the Initial Enrollment Period. Total enrollment of 4.3 million, exceeding the forecast by over 1 million enrollments. Responsible for inter-company guidance tool (Mentor).Including forming a team to research, resolve, update and improve processes. Participated in 2007 Medicare application re-design and Katrina Out-of-Service Area member recovery projects.
Aug 2004 - Sep 2005
Gray's College Book Stores Inc
Managed daily operations to provide company's services. Involved in forecasting, Inventory Management and Supply Chain Management. Developed a delivery process. Resulting in company record $450K daily sales. Evaluated employees on a semi-annual basis. Completed an expansion project on time and 45% under market price. Expanded retail space from 3000 to 5000 square feet. Reached the highest sales marks in company history. $450K for multiple occasions. Managed marketing Functions. Implemented process designs to make operations more efficient. Readjustment of 12 registers, resulting in increased average check-out time. Average 3 minute decrease in wait time per customer. Managed daily accounting/ bookkeeping procedures.
Aug 2001 - Aug 2004
University of Kentucky, Survey Research Center
Call Center Supervisor
Responsible for data collection on multiple public policy studies. Managed work of up to 60 employees. Maintained computer system for Research Center. Implemented management log to improve communication between management
Aug 1995 - Dec 2001
Gida Ltd Co
President, Managing Partner
Assumed ownership three separate business entities valued around $1.3 million. Managed various properties for the company (leasing, buying /selling) Managed Financial Investments and Real estate Investments Vendor and inventory management. Led Contract Negotiations.