Paige Bennett

Senior User Research Manager at Affirm, Inc.

San Francisco, CA

3

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About

Research Talks: 2020 October - "Aligning Research to Product Strategy" at UX Coffee Social, UX Coffee Hours August - Design Leadership Panel at "Heads of Design" September - "Bringing Your Findings to Life" at Pixel Up! & "Making Your Findings Talk" at SDXD 2019 March - "Women Speak" panel May - "Beyond Words: Bringing Your Insights To Life" at 99u, New York November - "Thinking Beyond the Research Report" at UX Live, London 2018 August - "Bringing Your Work To Life" at Better By Design, University of Wisconsin September - "Presenting Research Findings" at The UX Conference, London https://medium.com/@paigenomadgirl

Ask me about
Maze
User Research Software
User Research Repositories Software
Usability Hub
UserTesting
Qualtrics Customer Experience
product design
user research
dScout
Work experience
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Nov 2020 - Present

Affirm, Inc.

Senior User Research Manager

•Manages the Consumer research team.

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Feb 2019 - Nov 2020

Dropbox

Design Research Manager

•Manages the research team for Dropbox's Growth business unit. Previously managed the research team for the Ecosystem business unit.

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Feb 2018 - Feb 2019

Dropbox

Senior Design Researcher

•Group Research Lead for Dropbox's Growth team.

Jul 2016 - Jan 2018

Medium.com

Senior Design Researcher

•Led strategic research projects across the company, including the launch of Medium's membership subscription model.

Jul 2015 - Jul 2016

Weight Watchers

Senior UX Research Manager

•Built and led the company's first user research team responsible for developing and implementing the user research strategy across all product. •Collaborated closely with designers, PMs and engineers to create various research projects that drove measurable change.

Dec 2014 - Jun 2015

Jelly Industries, Inc.

EA to Biz Stone

•Responsible for all executive admin duties (position held during my time attending a design bootcamp).

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2014 - 2015

Tradecraft

UX Designer

I joined Tradecraft to dive deeper into developing design skills that could be applied to all phases of product design, from exploratory to iterative. Some of the projects I worked on included: SpotOn •Created usability guides to test the user experience of SpotOn’s site. •Identified SpotOn’s target user. •Conducted usability tests and created design recommendations based upon usability analysis. Together10 •Created a usability guide to conduct messaging research on Together10’s beta. •Identified Together10’s target user. Pinterest •Created task flows, wireframes and high fidelity designs introducing a new filter feature to Pinterest’s main feed. •Prototyped this feature and validated it with users fitting the identified persona. Vint •Created a usability guide to review Vint’s site flow. •Identified pain points on the Vint app and created design recommendations to improve the user experience. •Created task flows, wire frames and high fidelity designs to showcase changes. Tights or Scarves •Created a persona to identify the “Tights & Scarves” user. •Designed the app and prototyped it for user validation. •Coded the app, launched it in beta and tested it with users who fit the created persona.

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Jul 2014 - Oct 2014

Cozymeal

Director of User Experience

•Created a user experience strategy to align with business goals.

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Dec 2013 - Jul 2014

Consultant

User Experience Consultant

•Worked with early-stage startups to build out a research roadmap that aligned with business strategy and objectives. •Identified measurements for success. •Helped build out product strategy based on research insights.

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Aug 2012 - Oct 2013

Dell

Global Content & User Experience

•Managed community engagement for Dell’s Corporate Social Responsibility platform “Powering the Possible.” •Created analytics to measure community management success and show correlation between engagement & ROI. •Worked cross-functionally to manage website audits for Dell’s CSR sites.

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2010 - 2012

Dell

Global User Experience, Large Enterprises

•Developed and implemented post events metrics for customer-facing events. •Created a dashboard for executive leadership to view metrics from campaigns and product launches. •Analyzed user feedback from Tell Dell and created a task force of 5 teams to address pain points. •Created the Large Enterprise Marketing Onboarding program as a result of insights from Tell Dell. •Managed communications across Dell business units and teams to ensure full alignment and support across the full project lifecycle.

Jul 2007 - Sep 2010

Target Training Services

Field Researcher

•Led field work conducting research on the Gulf business decision making process. •Developed a "playbook" from research insights for various government agencies throughout the Gulf including Oman’s Ministry of Tourism, the South African Embassy and various corporate clients. •Designed cross-cultural research strategies throughout Oman, UAE, Qatar & Bahrain.

May 2006 - Jun 2007

WLOX-TV

News Producer

•Produced the Emmy winning 6 o’clock news show. •Field producer for news specials including “Katrina: One Year Later” •Lead producer for three weekend news programs. •Web producer for weekend shows.

Education

2002 - 2006

The University of Mississippi

Bachelors of Arts, Broadcast Journalism

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