About
Ph.D. in Computer Science (Human-Computer Interaction) with over 15 years product experience from Google, Apple and Spotify combining strong technical knowledge with ux research skills to create experiences that are delightful for everyone.
Ask me about
Work experience
- November 2022 – present
Miro
Head of Product, Accessibility & Design Systems - November 2021 – November 2022
Miro
Lead Product Manager, Accessibility & Design SystemsLead product manager for accessibility and design systems at Miro. - September 2020 – October 2021
Spotify
Strategy Lead / Staff User Researcher: AccessibilityHiring manager for Insights roles (Data Science and User Research) in Design Platform. Strategy lead for accessibility and inclusive design. - July 2019 – September 2020
Spotify
Insights Manager (User Research+Data Science)Manage a team of user researchers and data scientists located across London and Stockholm, focusing on the podcast user experience on iOS and Android. - June 2017 – September 2020
Spotify
Accessibility Guild LeadFounded and lead the accessibility guild at Spotify - a cross-functional network of designers, engineers, researchers and product managers collaborating to ensure Spotify is accessible to all. - August 2016 – July 2019
Spotify
Senior User Researcher2017-2019: Platform & Partner Experience tribe Implemented a methodology to scale user research across a tribe responsible for Spotify products outside of mobile including: • Car: Tesla, Android Auto/CarPlay, BMW, Bluetooth • Wearables: Apple Watch, Garmin, WearOS • Speakers: Google Home, Alexa, Sonos • Third-party integrations: Facebook Messenger, Tinder, Google Maps, Google Clock • Other: Web, Desktop, Tablet, TV, XBox, Playstation 2016: GLUE (Global Language for a Unified Experience) - October 2017 – October 2017
European Commission
Advisor, Web Accessibility DirectiveContributed to the European Accessibility Act by informing a study on the current practices regarding accessibility statements, reporting mechanisms and mobile monitoring methodologies and invited to European Commission headquarters in Brussels to participate in Accessibility of Web and Mobile Apps workshop. - March 2015 – August 2016
Apple
Senior Engineer, iOS AccessibilityAs a senior iOS accessibility engineer embedded in engineering teams across Apple, my role was to conduct heuristic evaluations against iOS, OS X and web products, produce proof-of-concept prototypes, develop accessibility guidelines and promote accessibility within Apple. - March 2013 – February 2015
Google
User Experience Researcher Lead, AdSenseLed user research on Adsense and a range of Google Publisher products. - October 2011 – March 2013
Google
User Experience Researcher lead, AccessibilityEmbedded in Google’s Accessibility Engineering team, I utilised user experience research skills across a range of methodologies including surveys, focus groups, usability studies and workshops to inform strategic direction and provide tactical insights for key Google products such as Chrome and Android. Developed interactive Web and iOS prototypes to communicate approaches. - July 2009 – October 2011
Ecliptic Labs
User Experience DirectorFounder and director of Ecliptic Labs Ltd, a mobile r&d consultancy. My role involved: + leading and overseeing all phases of UX + hiring and managing a team of designers and developers + implementing R&D processes including prototyping, detailed design, usability testing, and implementation. + Projects ranged from exploring multimodality to facilitate non-visual input for a sports analytics company, to creating mobile prototypes (eg eHarmony) to publishing fully featured apps (eg Mailchimp) - March 2010 – June 2010
Google
User Experience Research InternConducted UX research studies for Google Docs team in NYC to inform accessibility strategy and improve the usability of Docs features. - June 2008 – March 2010
Royal Mail
Accessibility Subject Matter Expert - January 2009 – June 2009
Queen's University Belfast
Research FellowU.K. lead for the HaptiMap project, a European Project that aimed to improve navigation and way-finding among the disabled community by researching mobile solutions. My role in the project was to lead research into how the older population perceive and use mobile devices. - January 2003 – May 2008
Queen's University Belfast
Teaching AssistantAdvised and assisted Computer Science undergraduate students to develop their skills in various programming languages, applications and thesis work. - June 2006 – September 2006
Google
User Experience Research InternDesigned and conducted user studies with both sighted and visually impaired participants. Analysed and interpreted data resulting from user studies for purposes of technical reports and research publications. Developed internal resources such as guidelines and style guides. Created accessible mockups and prototypes to demonstrate techniques and concepts. Presented study findings to management and design teams, leading to many enhancements in the accessibility of Google products - June 2005 – September 2005
Google
Usability Analyst InternFirst employee to work full time on accessibility and UX at Google. Designed and conducted user studies with sighted and visually impaired participants that led to tangible improvements to Google.com and Google search results page. - September 2001 – August 2002
Siemens
UX Engineer Intern“UX Engineer” for the team’s error management system, FEKAT. Proposed and developed an automated system to reduce a daily task from 30 mins per day to 0. Developed software using Perl, JavaScript and HTML in a UNIX environment. Produced and executed test plans for the main software system, the Reliant Telecommunications Platform. Produced user documentation, liaised with management and delivered presentations.
Education
- 2004 – 2010
Queen's University Belfast
PhD, Human-Computer Interaction - 2003 – 2004MA, Music Technology
- 1999 – 2004
Queen's University Belfast
BSc, Computer Science