Shawn Song

Innovator | Architect | DevOps Engineering | Games At Tencent

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Office Hours

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About

Area of expertise: Corp IT/ Enterprise Security / Employee experience engineering / IT infrastructure / DevOps engineering / Cloud solution architecture. I focus on addressing business needs and solving challenges with my wide spectrum of knowledge across IT and business applications. SaaS services integration and orchestration; Cloud focused; Data driven; Modern-IT transitioning&solutioning; Decisive leadership; Problem solving mind-set; Fast learner and open-minded.

Ask me about
Workato
azure
AppDynamics
AWS
Cisco AMP
Cisco Duo
Cisco ISE
Datadog
Google workplace
JumpCloud
SSO
observability
Entrust Identity as a Service
Cloud identity
IAM
Jumpcloud
DevOps Platforms Software
employee experience
Slack
gcp
Prometheus
Grafana
Hashicorp Terraform
Vagrant
Jira
Confluence
PagerDuty
Tencent Cloud
Integromat
google workplace
Customer
Work experience

Jun 2020 - Present

Tencent Games

Head Of Engineering, DevOps

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Oct 2019 - Jun 2020

Grab

Corp IT Architect

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Mar 2018 - Oct 2019

Grab

Senior Manager, IT Systems

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Oct 2017 - Mar 2018

Grab

Regional IT System Manager

Cloud breed environment, with zero on-prem infra. SaaS systems integration & auotmation, IaaS system operation. light weight DaaS operation & integration. Security automation & operation. Workflow automation. Regional team management.

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Dec 2015 - Oct 2017

CIMB

Regional Lead, IT infrastructure

Regional Head of IT infrastructure. IT infrastructure solution designing and project lead. IT infrastructure automation dev lead. Enterprise monitoring solution designing. Regional team management.

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Jul 2013 - Nov 2015

Ubisoft

Online Microsoft System Administrator

Provide level 3 support (24*7) global operation teams for multiple AAA games and online games. Collaborate across the global teams by obligating ITIL processes on the follow-the-sun basis. Highly integrated and mixed of leading-edge technologies working environment.

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Jul 2011 - Jul 2013

Ubisoft

Online Microsoft System Administrator

Design and deploy the Microsoft base solution, with a main focus on project activities, proactive capacity planning and server and application deployment. Contribute to the execution of various projects.

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Jun 2010 - Jul 2011

Microsoft

Support Engineer

High Level technical support of Microsoft Products to Microsoft partners worldwide. Advanced troubleshooting skills for handling tough problems escalated from teammates and co-workers, and deliver high quality solutions through timely response, collaboration and execution.

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Apr 2007 - Feb 2010

Intel Corporation

PC Service Engineer

• Support the IT assets for users on both software and hardware levels. • Printer servers managing and maintaining . • Conference room devices managing and maintaining. • Troubleshooting Windows XP / 7, MS Office, and internal software / tools. • IT assets managing for over 2000 users. • Incidents management via remedy system by following ITIL oriented processes. • Database management for IT assets, providing asset reports weekly / monthly / quarterly. • Smart phone OS managing and maintaining for enterprise users. • Managing the relationships with vendor and various supply chains .

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Jun 2005 - Apr 2007

Lenovo

Customer Service Supervisor

In charge for Customer service management within the region. in charge of Lenovo service center, including customer relationship management,daily operations, budget control, employee supervising.

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