Sheena (She/Her)

Group Product Manager at SSENSE

Montreal, CA

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About

➢ Product leader @ SSENSE ➢ Resourceful ERP professional with strong business understanding, who can integrate complex requirements into an end-to-end solution using knowledge of various technologies ➢ Extensive experience in leading presales, business blueprinting, customer & partner training and delivering support services ➢ Unique mix of Techno-functional experience in developing customer specific requirements and customization of processes

Ask me about
Product management
Pricing
Data science in products
SAP
Work experience
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Feb 2021 - Present

SSENSE

Group Product Manager

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Feb 2018 - Feb 2021

SSENSE

Senior Product Manager

- Pricing Engine inception to delivery - Collaboration with amazing product professionals and delivering E2E projects such as Private Sale - Buying Intelligence to leverage data and buy products that perform - Collaborating with data scientists, development teams and product managers to deliver products - Hiring & Coaching new talent

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Aug 2015 - Feb 2018

Tata Communications

Senior Product Manager

- Application to Person Messaging Product

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May 2014 - Jul 2015

Ericsson

Product Manager

Responsible for developing, testing and value creation for product requirements based on strategic roadmap for customer service automation software that aids end users achieve competitive KPI’s • Define project guidelines based on strategic vision in collaboration with development team to ensure timely deliverables and adapt regular feedback from end user • Prioritize requirements, manage timelines, backlog, resources and budgetary constraints to meet customer expectations • Continuously manage customer requirements by demonstrating product features and participating in sales opportunities • Responsible for standardization of product & process documentation for effective training & user experience

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Nov 2013 - May 2014

Ericsson

Technical Product Manager

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Jan 2013 - Jul 2013

SAP

SAP Consultant

• Responsible for gathering requirements and formulating the blueprint documentation for a complex Heavy Machinery business • Ensured minimal impact on current operations and other support functions by effective enforcement of SAP best practices • Created and maintained effective process documentation and knowledge transfer documents for the team and end users TECHNOLOGY: SAP-WTY, IS-A-WTY, LO-WTY AND SAP-ABAP

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Oct 2010 - Aug 2012

SAP

SAP Business Analyst

• Full project life cycle implementation experience from presales, blueprinting, deployment to user training and support • Estimation of cost and duration for projects based on criticality of processes and complexity of business requirements • Extensive experience in Presales by analyzing As-Is and To-Be scenarios, creating prototypes and RFPs based on a thorough feasibility study. • Ensured smooth transition of customers onto the new platform by involving users in the deployment and scenario testing • Conducted training for SAP customers and partners to effectively implement solutions based on SAP best practices TECHNOLOGY: SAP-SD, SAP-CS, SAP-SM, SAP-WTY, IS-A-WTY, LO-WTY, SAP-ABAP AND SAP-TM

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Jul 2007 - Oct 2010

SAP

Senior Software Engineer

• Post implementation - Maintain product stability, Improvise product performance, avoid future customer escalations, optimize user experience and provide expertize service on demand • Involved in onsite go-live implementation support for clients. • Participated in resolving escalations, very high priority issues and customer downtime issues. • Functional understanding of various Warranty Processes like Creation of Claims, Reimbursements, Recalls, customizing, etc. • Participated in testing Project for development of Taxation Interface for Warranty Application in which the role is to design, validate and build the Test Scripts and facilitate the Technical Scripter to execute these scripts. • Actively participated in product feedback and quality projects. • Involvement in client upgrades and support pack implementations. TECHNOLOGY: SAP-SD, IS-A-WTY, LO-WTY, ADEC-WTY, ADEC-SPEC2000 AND SAP-ABAP, IS-NF

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Jul 2006 - Jul 2007

Accenture

Software Engineer

• Primarily responsible for all the incidents in the production system in MM and SD modules. • Worked on customizations related to the pricing enhancement project in SD. • Worked on determination of price for a material is Sales order and billing documents, • High Level experience on the SD and MM integration. • Developed all training material and presentations. • Execution of implementing automation of test cases using QTP as a tool. • Exposure to iDocs and Batch jobs. TECHNOLOGY: SAP-ABAP, SAP-SD AND SAP-MM

Education

2002 - 2006

B.Tech, Computer Science

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