Simon Hilton

• Worked across business leaders to drive product strategy that retains and unlocks customers through continual assessment of product market fit. • Coached teams on repeatable product discovery methods that provided traceability of customer challenges into clear evidence-based insights. • Accountable for making data easily available to facilitate a data led decision-making culture. • Designed and implemented product operating model after significant growth in headcount to align discovery, development, go to market and scale of features. • Strong relationship with design leaders to develop easy to use and desirable customer experiences according to double diamond design principles. • Oversight of key growth initiatives for Karbon in the strategic data and billing spaces across all squads. • Channeled customer feedback into the product team by leading the Karbon Customer Council and Karbon Community. • Strong cloud and computer science background that enables a deep understanding of technology investment and maintenance requirements. • Thought leader in the product space with over eight years of teaching experience to coach and grow team capabilities.

Welcome to Product Ops People. Join me, Simon Hilton, as I talk with Product Leaders around the world about how Product Ops is growing and uniting product led companies.

• Experienced advocate for Agile and Product thinking in this new and innovative learning institution that produces students with real world relevant skills. • Teaching Product Management leadership and principles to students from founders through to enterprise clients. • Experience in facilitating team transitions to an Agile environment from business, process and technical viewpoints.

The role of Product Operations within Willow is to: • Unite people with processes and tools. • Create cross-organisation alignment. • Make the right data easily available This is achieved by • Developing the Product Operating Model to synchronise rhythms across Research, Strategy, Roadmapping and Development. • Ensuring the product that is built is on strategy, consistent across teams and in line with business goals. • Creating cross organization alignment through quarterly objectives setting, monitoring and reporting frameworks to focus and prioritise big rocks into achievable wins that are on strategy. • Leading efforts to scale a product culture across the business to drive growth and empowering Product Managers, organised with processes and tools. • Leading Product Analytics initiatives to develop data lead decision making and build customer empathy. • Build capability and autonomy within the product management roles by developing enabling services and cross functional teams. • Accountable for Product support functions including Customer Support, Learning and Development and Program Management. • Developing the careers of team members so they can become future leaders in the company.

• Lead a product team of fifteen to support their work direction within and beyond the product team. • Ground up build of customer centric delivery, product management and product strategy functions across the business. • Lead direction of the product team operating model to enable a world class function of product management, design, content, marketing systems and processes. • Project tracking and monitoring. Worked with development teams to see that all projects are delivered on time, within the scope for the project and within budget.. • Accountable for a transparent and up-to-date view of all product work streams underway to act as an essential source of product truth. • Full customer support accountability. • Striving to ensure that we are delivering ROI via product delivery and lead the team in measuring and monitoring quantitative and qualitative feedback. • Azure and IOT Edge technology stack to move data securely to the cloud from built assets. • Thrived in a fast paced start-up environment while having to deliver an enterprise experience.

• Woolworths as client • Program and executive level leadership to develop Tribal model uplift across business, product delivery and enterprise service team structures. • DevOps and automation evangelist in this Microsoft Azure based CI/CD environment. • Cross functional development of squads, chapters and guilds to promote self-supporting best practice communities. • Value stream mapping Agile teams with traditional business structures to promote integration and efficiency as the company moves on its Agile journey. • Ability to work at all levels of team maturity with hands on delivery experience up to program level delivery. • Targeted focus on personalised squad maturity plans, Agile COE and practice build. • Production of training and documentation to promote autonomy, ownership and team growth.

• NBN as client • Amazon Web Services Partner of the Year. • Agile Project Manager for this Cloud consultancy bringing scalability and agility to large corporates through DevOps and automation. • Focus on building Cloud Migrations enabled by Security, Identity and DevOps. • Responsible for Splunk, Jenkins, GoCD and other services during migration. • In just under 6 months we've migrated over 500 workloads, and reclaimed over 100TB of data storage in the customer's two data centres. • Excellent customer and team management skills. • Agile process and culture leader. • Governance design for senior leadership communications. • End to end delivery accountability. • Multi-million dollar budget responsibility.

• Agile Project Manager at this heavily Agile and DevOps focused company often showcased for the latest in AWS, cloud and CI/CD technologies. • Project representation with C level executives to drive broader engagement of stakeholders across the business. • Delivered Agile training across the business to align and empower self organising teams. • Managed distributed Agile teams combined of internal, cross business and agency stakeholders to align with broader organisational objectives. • Coaching, development and leadership of high performing cross-functional teams. • Excellent conduit of information and priorities between business and technical stakeholders. • Keen involvement in development and evolution of Agile PMO support structure across the business to evolve Agile capability. • Major focus and experience across ecommerce and mobile app channels.

• Presentation of multi-million dollar projects to director levels. • Keen evangelist of Agile and Kaizen team rituals to evaluate current processes and focus on continual improvements. • Strong supporter of Agile rituals within Telstra and active involvement in Agile improvement initiatives. • Experience with Microsoft Azure cloud focused on IOT use cases. • Responsible for Australia's largest every Beacons roll out interacting with the 24x7 app. • Responsible for Australia's debut of next generation messaging via Rich Communication Services. • Lead project manager for App Transport Security initiative to comply with Apple's iOS security requirements across the entire IT networks group. • Lead projects through a large complex business structure from concept to delivery. • Consistently good customer service and team motivation. • Day-to-day project leadership, to ensure successful execution of multiple concurrent projects in various phases. • Preparation of detailed project plans, forecasts, timelines, presentations, and project reports for senior leadership.

• Project managed development and monetisation for Bauer Media mobile sites to bring their ten biggest titles to market, resulting in traffic growing nearly 900%. • Implemented Salesforce quoting and pipeline technology to improve margin on each sale. • Responsible for technical and creative pitch input, supporting the sales team to provide winning presentations that doubled revenue in the year on year. • Managed design and development staff for excellence using HTML5, Jquery, CSS3, PHP technologies to outperform industry averages by nearly 700%. • Product manager for ad technologies across CPM, CPC and Rich Media campaigns. • Introduced project quality procedures, including launch check-lists and feedback loops to improve client satisfaction.

• Senior Project Manager for delivery of Macmillan’s next generation web 2.0 learning platform, bridging online and offline revenue models. • Involved integration with bespoke Learning Management, E-Commerce and Single Sign On systems. • Delivered project on time and on budget with specialist international teams.

• Won 2012 UK Freelancer of the Year award for reducing spam classification of marketing emails by up to 30% while increasing deliverability by up to 22%, worth up to 180k in extra revenue per month. • Trained marketing team to improve the open /click through rates with A/B testing and sales copy writing.

• Project manager for integrated recruitment based campaigns with large businesses including • • • Microsoft, Boots, AstraZeneca, Deloitte, Skype, Zurich and Vodafone. • End to end project planning from client concept through to the development and testing. • Integrated campaigns with social media and mobile to maximise reach. • Expanded agency product offering, bringing three more products to clients.

• Strategic manager of technology roadmap to upgrade server infrastructure, CRM, business reporting, email marketing, e-commerce, company website and social media. • Project managed teams at IBM during server infrastructure and CRM phases of upgrade. • End to end project management from requirements analysis through to development, testing, training and review. • Redesigned user experience for corporate / e-commerce websites, resulting in 110% traffic increase. • Developed a content, community and email marketing strategy that grew social media user base by 550% in one year while reducing cost of production by 70%.

• Managed multiple client facing projects to bring brand focused websites live on time and on budget for a wide variety of customers (e.g. Coca-Cola, Jaguar and Telstra). • Increased operational efficiency by creating standard quoting, scoping and project control processes. • Mitigated the risk of staff shortfalls by developing a staff acquisition network, in order to maintain the flow of human capital in a largely contract based workforce.

• Simplified the web development process through content management so it was more administrable by inexperienced staff. • Engaged software vendors, constructed software development process and wrote tender documentation for upgrading CRM software.

• Responsible for all front end and back end web development. • Acted as technology liaison between Sales, Marketing and IT departments. • Management of SEO, PPC and email marketing campaigns, dealing with in house solutions coupled with vendor managed initiatives.

Handpicked from UTS to work at Sun Microsystems head office in Silicon Valley for coding of database systems and server room maintenance.