Steven Hayworth

Operations Manager, Division of Infectious Diseases at University of Utah Health


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Work experience

May 2020 - Present

University of Utah Health

Operations Manager, Division of Infectious Diseases

Aug 2019 - May 2020

University of Utah Health

Senior Business Data Analyst, Department of Internal Medicine

• Created innovative metrics, tools, and processes for monitoring key performance indicators and driving clinical growth – including 5.90% growth in ambulatory wRVUs, 6.99% growth in payments, and 6.33% growth in ambulatory visit volumes for DOIM in Fiscal Year 2019.• Co-led and coordinated the transition and startup of seven clinical divisions – including 70+ DOIM providers – at a new multispecialty health center.• Supported the hiring, enrollment, onboarding, and deployment of DOIM 70+ new providers in Fiscal Year 2020.• Developed, led, and grew DOIM Central Administration Analytics Team to develop solutions for division and department needs.• Standardized clinic performance dashboards in partnership with ambulatory facility leadership to streamline communications, identify growth opportunities, and increase collaboration between divisions and facilities.• Developed provider template metrics and surveillance tools to adhere to institutional clinical practice standards.• Created processes for tracking and closing out Unsigned Notes and Open Encounters.• Co-creating metrics and principles for accurately tracking Advance Practice Provider clinical productivity.

Apr 2019 - Aug 2019

University of Utah Health

Business Data Analyst, Department of Internal Medicine

• Supporting recruitment and onboarding of new staff by outlining data reporting standards, promoting workplace professionalism, and providing employee performance feedback.• Evaluating clinical and financial workflows to optimize efficiency and effectiveness of teams.• Providing meaningful daily, weekly, and monthly data reporting and analytics to inform day-to-day departmental operations, strategic planning, and policy development.

Jul 2018 - Apr 2019

University of Utah Health

Solution Analyst I, University of Utah Health's Medical Group

• Managed teams of 5-8 members in bi-weekly sprints, task prioritization, and resource deployment to meet weekly advanced analytics requests.• Developed referral leakage metric, identified health system opportunity, and presented findings and recommendations to senior leadership.• Created and presented Patient Access-to-Care, Referral Performance, and Patient Reported Outcomes Dashboards to support strategic decision-making across health system and operational leadership.• Acted as the project manager and lead analyst for 10+ multi-faceted projects from clients across the institution.• Leveraged SQL, R Studio, and Tableau to generate, analyze, and visualize both ambulatory growth and patient reported outcomes models that provide actionable insights for executive leadership.

Jun 2017 - Jun 2018

University of Utah Health

University of Utah Health's Medical Group Administrative Fellow

The University of Utah Medical Group, one of the largest academic practices in the country, represents over 1,500 physicians, as well as social workers, advanced practice clinicians, physical therapists, and others who make up the clinical practices of the academic faculty. Delivering clinical care across the continuum in more than 200 specialties, four hospitals, and twelve community clinics, the Medical Group is uniquely poised to not only advance clinical care, but also research and education through physician leadership across the health system. Besides providing tertiary care throughout the region, the University of Utah Medical Group provides administrative capacity and expertise in optimizing clinical and business operations, contracting and payer relations, and advanced professional data and analytics to support the delivery of high-value patient care for our health system and our affiliated partners.

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