T
Theo Guest-Civitenga, MBA
Senior Administrator (Director Level), Administrative Services Group, Hematology Oncology and Transfusion at UMass Memorial Medical Center
Webster, MA, US
About
Proven growth leader with awards for client service and quality commitment. Results-focused team player. Analytical administrator. Creative problem-solver. Proficient in French, Spanish and conversational Greek. Experienced in both public and non-profit sector. Expertise in MS Office, EMRs, Business Intelligence. Lean Certified..
Specialties: Financial, Project and Administrative Management with strong analytical skills. Budgeting forecasting, variance analysis, and business plans. Human Resource' Management - staffing, benefits admin., payroll / incentives and compensation plans, employee relations, legal compliance, training / development, & termination. Medical Group Practice Specialty management, delivering traditional & virtual medicine/telehealth services. Non-profit member recruitment & relations, public & media relations, fundraising, & event planning. Financial Services sales practice support and regulatory compliance. High Net Worth Client Relationship Management (CRM), Customer complaint & problem resolution.
Ask me about
Work experience
- March 2021 – present
UMass Memorial Medical Center
Senior Administror, (Director Level) Administrative Svcs Grp, Hematology Oncology & Transfusion Med - October 2018 – March 2021
UMass Memorial Medical Center
Senior Administrator (Manager), Department of Medicine - June 2017 – October 2018
UMass Memorial Medical Center
Operations Manager, Gastroenterology and Hematology Oncology (Dana Farber Cancer Collaborative) - April 2010 – October 2018
UMass Memorial Medical Center
Operations Manager, Gastroenterology & Pulmonary, Allergy & Critical Care, Dept. of Medicine - March 2009 – April 2010
UMass Memorial Medical Center
Project Coordinator, Dept. (Contract) - June 2008 – July 2009
TMC International, Dudley Chapter
Advisor to Executive Board & Co-Chair, Activities - June 2006 – June 2008
TMC International, Dudley Chapter
Vice President of Membership - September 2003 – October 2005
Merrill Lynch
Assistant to Branch Manager - November 2001 – September 2003
Merrill Lynch
Assistant to VP Administrative Manager - January 2000 – November 2001
Wellesley Financial Group, Agency of Berkshire Life Insurance Co., now Guardian Life Insurance Co.,
Unit Coordinator - September 1996 – December 1999
Wellesley Financial Group, agency of Berkshire Life Insurance Co, subsidiary of The Guardian
Investments Administrator - February 1996 – August 1996
Nextel
Human Resources Generalist - October 1994 – February 1996
International Data Group
Human Resources Generalist - August 1993 – October 1994
International Data Group
Training Coordinator/Associate HR Representative - August 1992 – August 1993
International Data Group
HR Administrator / Executive Assistant to Vice President Human Resources - July 1992 – August 1992
IDG, Computer Buying World Magazine
Sales Assistant - November 1991 – July 1992
Motion Industries
Administrative Assistant
Education
- Present
UMASS Memorial Healthcare
Certificate, Strategic Leader Development Program - 2020 – 2020
Medical Group Management Association (MGMA)
Successfully Establishing a Telehealth Service in your Practice - 2019 – 2019
Graphics Press LLC
Presenting Data and Information by Edward Tufte Course, Design and Visual Communications, General - 2018 – 2018
UMASS Memorial HealthCare
Finance for Healthcare Managers, Finance and Financial Management Services - 2017 – 2017
UMMHC
Yellow Belt, Six Sigma Lean - 1992 – 2002
Babson College (FW Olin Graduate School of Business)
MBA, HRM, Entrepreneurship & E-Commerce - 1987 – 1991
Boston University
BA, International Relations - 1984 – 1987
Dana Hall School
Diploma - 1986 – 1986
Rhode Island School of Design (RISD)
Summer Foundation Program, Summer Foundation Program