Adam Aren

Thoughtful Operations leader. Ex-Lyft & Virgin America

San Francisco, CA

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About

15+ Years Planning and Executing Complex Operations with Innovative Brands and High-Growth Startups Including Lyft and Virgin America. • Seasoned leader with multi-disciplined operations management, planning, and marketplace scaling experience. • Track record of stabilizing and maturing critical processes at high growth startups during vital phases of their growth. • Experienced people leader, cross-functional team builder, and passionate mentor Specialties: Operations strategy, Planning, Program Management, Leadership, Marketplace, Travel and Transportation, Supply

Ask me about
aviation
mental health
ridesharing
marketplace
Operations strategy
Airline
Work experience
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Jul 2019 - Present

Aero

Director Of Business Operations

Launching a new, premium airline that aims to bring joy back to flying.

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Jun 2018 - Apr 2019

Two Chairs

Director Of Operations

Scaled critical systems as the first leadership hire following the Series A funding round. Within months - redesigned business intelligence instrumentation, opened two new clinics (four total), overhauled internal communications, and automated many routine functions. • Owned P&L and grew top-line revenue by 250%. Designed processes to increase Clinician utilization and optimize the customer acquisition funnel. Created growth model to forecast real estate, hiring, and marketing needs. Co-chaired weekly business reviews. • Led 32-person team in-partnership with Clinical Director; matrix managed 5 Clinical and Operations Leads (Licensed Psychologists + Therapists, Clinic Operations, Business Intelligence). Mentored several first-time people leaders. • Transformed the culture to bridge Clinical and Operations teams. Overhauled internal communications by producing tech-enabled ‘All-Hands’ and intimate ‘Ask Us Anything’ forums. Partnered with People lead to design annual Performance Review process and engage outside experts to conduct formal leadership training. - About Two Chairs - Early-stage mental healthcare startup with ambitions to rebuild the nation’s broken in-person mental health system from the ground-up with expert clinicians, beautiful design, and transformative technology.

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Jun 2017 - Jun 2018

Lyft

Senior Manager - Customer Experience

Drove end-to-end comprehensive design project to re-imagine the driver onboarding experience and up-level Lyft's retail driver service offerings nationwide. As the project owner, I partnered with internal stakeholders, external partners, and an outside creative agency to bring the concept to life at budget and on-time.

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Apr 2016 - Jun 2017

Lyft

Senior Manager - Driver Growth; Acquisition and Engagement

Scaled multiple driver acquisition channels and the primary driver engagement tool that ensured hour-by-hour supply during Lyft's breakout growth year. I inherited operational processes and systems at their breaking point, rebuilt them for scale, and structured the handoff for long-term tech integration. Led a team of 9 including one people manager.

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Oct 2010 - Apr 2016

Virgin America

Senior Manager - Flight Schedule Planning

My team decided when and where Virgin America flew. • Project managed every aspect of flight schedule design, implementation, and publication; collaborated with stakeholders to build a foundation that achieved strategic commercial goals and operational integrity. • Implemented robust processes and systems to absorb 170% fleet growth during my tenure. • Managed a $60 mm airport slot portfolio; fostered key relationships with FAA and industry colleagues to trade and improve slot positions, which grew over 200% during my tenure. • Oversaw customer itinerary change and guest reaccommodation process. Led a working group to continuously improve this inherently negative customer experience. • Led cross-functional executive team that collaborated weekly to identify and tackle forthcoming operational issues. • Managed small team with a track record of hiring and developing raw talent into respected, capable leaders.

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Feb 2008 - Oct 2010

Virgin America

Operations Manager

• Headed cross-departmental team tasked with executing the daily flight schedule and resolving operational disruptions. Instilled collaborative culture that achieved 95% of the monthly on-time performance goals and cancelled less than 0.5% of our flights. • Utilized collaborative leadership methods and a matrix reporting structure to supervise 50+ hourly teammates. • Spearheaded continuous improvement initiatives in Dispatch and Operations Manager processes that reduced workload, increased collaboration and empowered decision making. • Designed and implemented an internal collaboration tool allowing geographically distributed teams in over 20 locations to enhance communication.

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Dec 2006 - Feb 2008

Virgin America

Aircraft Dispatcher

• Founding member of the Virgin America Dispatch team; prepared carrier for the August 2007 operational launch. • Developed, tested, implemented and measured key Dispatch processes and procedures • Safely exercised joint operational authority, supporting flight crews with timely flight planning information • Led Dispatch initiatives including hiring, scheduling, standardization and training

2004 - 2006

Jeppesen, a Boeing Company

Customer Success / Key Account Manager

• Directed customer success for Boeing, Jeppesen's largest client and corporate parent. • Coordinated world-wide aircraft marketing tours, test flights, record-setting endeavors, and factory-line deliveries • 2nd highest revenue producer in a 25-person department • Organized support for Boeing's 23 hour/11,600 mile 777-200LR flight, breaking the World Distance flight record in November, 2005 • Received the "Going the Extra Mile" award in recognition of extraordinary customer support

2003 - 2004

Jeppesen, a Boeing Company

Customer Success - International Trip Planning

• Coordinated logistics for business jets traveling internationally; including itinerary, flight route planning, customs arrangements, diplomatic over-flight & landing clearance acquisitions, and aircraft ground handling

2002 - 2003

Jeppesen, a Boeing Company

Intern: Customer Success - International Trip Planning

• Performed the core duties of an International Trip Planner and demonstrated fitness for a full-time, post-grad position

Education

1999 - 2003

The Ohio State University

BA, Aviation

Duel major in Aviation Management and Aviation Systems (learning to fly)

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