Global Head of UX
A culturally curious thinker with an affinity for understanding the cognitive drivers and environmental factors that impact human behavior. Changing the world through digital experiences by drawing on a background in design and technology. Pushing creative boundaries and exploring new horizons by helping organizations scale and grow by design. Proven leadership experience in the field of Design and User Experience. Continually merging design and technological approaches to create stunning, user-centered solutions. Relationship builder, presenter, influencer and advocate and strategist.
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Sep 2018 - Present
Global Head of UX
Established a Consumer and Enterprise User Experience Design, Research, and Strategy practice consisting of internal and external UX Researchers, Designers, and Strategists supporting Kimberly-Clark’s portfolio of flagship brands including Huggies, Depend, Kotex and Kleenex. Key in driving Kimberly-Clark’s digital transformation to adopt user-centric approaches, accessibility, design systems and digital behavioral analytics. Partnerships and alignments across the organization have created significant value around understanding our user’s journeys, their life stages and how to personalize experiences. The UX group supports all Consumer Brands and Marketing, and also supports Enterprise functions including Supply Chain, Logistics, CRM, B2B, Innovation and organizational applications used by tens of thousands of global employees. Establishing a living enterprise design system ensures consistency, standardization and efficiencies across 175+ countries. By establishing and utilizing a global team of internal and external UX resources across regions, Kimberly-Clark’s experiences have significantly increased in levels of engagement, usability, scalability, consistency, performance, conversions and visitor retention across brands.
Nov 2017 - Sep 2018
Jul 2015 - Jun 2017
State Farm ®
Enterprise Architecture and Experience Strategy
Member of the experience strategy leadership team guiding enterprise digital transformation, experience architecture (XA), service design and tactical project execution through the implementation of a Lean UX process to drive the product design strategy in support of an agile product management organization. Lead user research and acceptance testing by utilizing in-person labs, remote usability testing, user tracking, surveys, and contextual interviews. The Enterprise UX team supports all Agents in 18,000+ offices, Claims, CRM, Operations, B2B, Customer Technologies, and over 20 desktop and mobile applications used by 84,000+ associates. Through establishing a living style guide, pattern library, and code repository the team ensures consistency and drives team efficiency across numerous product teams and lines of business. By utilizing fixed usability labs and leveraging the organizations offices as in-field user testing labs, the enterprise’s applications now have an unprecedented level of usability, consistency, and user adaption.
Jan 2013 - Jun 2014
Make & Build
Director of User Experience - Design, Research, Analytics and Optimization
UX lead focused on complex experience design solutions for a wide variety of clients and products across digital channels. Worked closely to achieve optimal results and best-in-class industry-leading solutions. Led consumer brand digital strategy through the use of analytics, personas and segmentation, data science and acquisition analysis. Worked directly in a client-facing role to craft UX approaches for native mobile experiences, digital products as well as traditional interactive campaign solutions and integrations. Clients include Teavana, Edleman, PGi, Safe-Guard, Peak 10 and nurun.
Apr 2011 - Mar 2012
Director User Experience
Drove and managed all user experience, architecture and interface projects for a mobile wallet product and platform development - from conception through completion. I managed a team of remote UI designers, UX architects and technical copywriters to craft designs that promote an optimized user experience. Major accomplishments included innovating the design and customer experience for a complex mobile wallet platform in the US and Europe including Vodafone, Dunkin’ Donuts, Starbucks, InComm, Bank of America and 7-Eleven.
Dec 2010 - Nov 2011
Senior UX and UI Engineer
UX lead crafting and managing unique brand experiences for nationally scaled ad campaigns (TV, interactive, social and print). Responsible for end-to-end ownership of the data-driven and front-end technical solutions. Collaborated with Project Managers, Senior Business Analysts and Clients to architect technical solutions needed to drive targeted search, paid and social campaigns. Clients included Marriott, Cetephil, Rosacea, Belk, Kohl’s, Stein Mart, BioGuard and CheckFree.
Feb 2004 - Jul 2008
Creative Lead and Experience Architect
Lead creative for all phases of loyalty program communications and marketing, from concept to development, including client presentations and relationship building. I managed implementation through an in-house team of designers, copywriters and developers. Responsible for pitching, winning and delivering in-house creative services for loyalty programs. Collaborated with clients to create brand engagements for consumer, employee, sales and incentive loyalty programs. Clients included Texas Instruments, Continental Tires, Siemens, Lexmark, and Bazooka Gum. Awards: Graphic Design USA : American In-house Design Awards for Continental Tire, MortgageBrokers.com, Loyaltyworks.com, CertainTeed and Coca-Cola/Five-Guys.
Dec 2001 - Feb 2003
Creative Services Manager
Managed and directed strategic marketing solutions for both internal and external customers. Management responsibilities included oversight of brand management, adherence to corporate identity standards, budgetary compliance, outsourcing projects, fulfillment for various initiatives, design-flow methodologies, and project follow though from beginning to end. I also developed retail identity systems for the brand to include restaurant theme concepts, signage, menus and other promotional collateral.
Jun 2000 - Oct 2001
Lead Designer and User Interface Developer
Lead designer for numerous IBM creative consulting engagements for leading brands. Responsible for leading design projects, from concept to implementation. I also trained in IBM’s methodologies, business practices and mentoring programs. Responsible for branding, design concepts, design implementation, usability testing and deployment. Close interaction and communication of project objectives with principals, project managers, creative and art directors as well as production designers. Conceptualized creative solutions with project team, developed original design approach and executed design based on established style guidelines, participated in client presentations, developed design specs for production, and directed junior design team members.
1993 - 1998
Georgia State University
Bachelor of Interdisciplinary Studies, Arts Administration