A
Andy Ford

Global Head of UX

Atlanta, GA

How does this work?
About

A culturally curious thinker with an affinity for understanding the cognitive drivers and environmental factors that impact human behavior. Changing the world through digital experiences by drawing on a background in design and technology. Pushing creative boundaries and exploring new horizons by helping organizations scale and grow by design. Proven leadership experience in the field of Design and User Experience. Continually merging design and technological approaches to create stunning, user-centered solutions. Relationship builder, presenter, influencer and advocate and strategist.

Ask me about
UX
Figma
InVision
Adobe Photoshop
Wireframing Software
Proto.io
Sketch
CSS
Customer Journey Analytics Software
Customer Journey Mapping Software
UserTesting
FullStory
Miro
FigJam
Work experience
logo

Sep 2018 - Present

Kimberly-Clark

Global Head of UX

Established a Consumer and Enterprise User Experience Design, Research, and Strategy practice consisting of internal and external UX Researchers, Designers, and Strategists supporting Kimberly-Clark’s portfolio of flagship brands including Huggies, Depend, Kotex and Kleenex. Key in driving Kimberly-Clark’s digital transformation to adopt user-centric approaches, accessibility, design systems and digital behavioral analytics. Partnerships and alignments across the organization have created significant value around understanding our user’s journeys, their life stages and how to personalize experiences. The UX group supports all Consumer Brands and Marketing, and also supports Enterprise functions including Supply Chain, Logistics, CRM, B2B, Innovation and organizational applications used by tens of thousands of global employees. Establishing a living enterprise design system ensures consistency, standardization and efficiencies across 175+ countries. By establishing and utilizing a global team of internal and external UX resources across regions, Kimberly-Clark’s experiences have significantly increased in levels of engagement, usability, scalability, consistency, performance, conversions and visitor retention across brands.

logo

Nov 2017 - Sep 2018

OneSpring

UX Director

Technology is transforming everyday life more rapidly than anytime in history. Generations are growing up with connected technologies that are disrupting industries and creating new business models through radical innovation. I have led digital strategy and helped organizations grow through design by managing cross-functional teams in the areas of mobility, customer experience, eCommerce, social media, software and big data including: State Farm, Ernst & Young, Vodafone, Coca-Cola, Philips, Global Payments, IHG, Deloitte, State government and Jabil. In 2014 I was asked to lead disruptive innovation for Kiseguro, a LATAM startup in emerging markets by establishing remote development teams based in Bogota, Colombia; Toronto, Canada along with a vendor partner in São Paulo, Brazil. I was responsible for digital strategy, planning and direction of customer experience, product development, sales and services. Prior to Kiseguro, I led digital experience at Corfire, an early Google partner for the first mobile wallet. I helped Vodafone, Dunkin Donuts and other Fortune 500 brands transform into mobile payments and commerce companies. I have also worked with startups, advertising agencies and entertainment brands in consulting roles including Ogilvy (Holiday Inn and Hauwei), Yalo! (GE Digital, Jabil, Arcserve and Plante Moran) and Turner (CNN, NBA and NCAA). I started my career designing scalable experiences for brands at IBM. I am also experienced with research, usability, accessibility and developing front-end (HTML/CSS/Javascript) framework-based user interfaces.

Jul 2015 - Jun 2017

State Farm ®

Enterprise Architecture and Experience Strategy

Member of the experience strategy leadership team guiding enterprise digital transformation, experience architecture (XA), service design and tactical project execution through the implementation of a Lean UX process to drive the product design strategy in support of an agile product management organization. Lead user research and acceptance testing by utilizing in-person labs, remote usability testing, user tracking, surveys, and contextual interviews. The Enterprise UX team supports all Agents in 18,000+ offices, Claims, CRM, Operations, B2B, Customer Technologies, and over 20 desktop and mobile applications used by 84,000+ associates. Through establishing a living style guide, pattern library, and code repository the team ensures consistency and drives team efficiency across numerous product teams and lines of business. By utilizing fixed usability labs and leveraging the organizations offices as in-field user testing labs, the enterprise’s applications now have an unprecedented level of usability, consistency, and user adaption.

logo

Jan 2013 - Jun 2014

Make & Build

Director of User Experience - Design, Research, Analytics and Optimization

UX lead focused on complex experience design solutions for a wide variety of clients and products across digital channels. Worked closely to achieve optimal results and best-in-class industry-leading solutions. Led consumer brand digital strategy through the use of analytics, personas and segmentation, data science and acquisition analysis. Worked directly in a client-facing role to craft UX approaches for native mobile experiences, digital products as well as traditional interactive campaign solutions and integrations. Clients include Teavana, Edleman, PGi, Safe-Guard, Peak 10 and nurun.

logo

Apr 2011 - Mar 2012

Corfire

Director User Experience

Drove and managed all user experience, architecture and interface projects for a mobile wallet product and platform development - from conception through completion. I managed a team of remote UI designers, UX architects and technical copywriters to craft designs that promote an optimized user experience. Major accomplishments included innovating the design and customer experience for a complex mobile wallet platform in the US and Europe including Vodafone, Dunkin’ Donuts, Starbucks, InComm, Bank of America and 7-Eleven.

logo

Dec 2010 - Nov 2011

Integrative Logic

Senior UX and UI Engineer

UX lead crafting and managing unique brand experiences for nationally scaled ad campaigns (TV, interactive, social and print). Responsible for end-to-end ownership of the data-driven and front-end technical solutions. Collaborated with Project Managers, Senior Business Analysts and Clients to architect technical solutions needed to drive targeted search, paid and social campaigns. 
Clients included Marriott, Cetephil, Rosacea, Belk, Kohl’s, Stein Mart, BioGuard and CheckFree.

Feb 2004 - Jul 2008

Loyaltyworks

Creative Lead and Experience Architect

Lead creative for all phases of loyalty program communications and marketing, from concept to development, including client presentations and relationship building. I managed implementation through an in-house team of designers, copywriters and developers. Responsible for pitching, winning and delivering in-house creative services for loyalty programs. Collaborated with clients to create brand engagements for consumer, employee, sales and incentive loyalty programs. Clients included Texas Instruments, Continental Tires, Siemens, Lexmark, and Bazooka Gum. Awards: Graphic Design USA : American In-house Design Awards for Continental Tire, MortgageBrokers.com, Loyaltyworks.com, CertainTeed and Coca-Cola/Five-Guys.

Dec 2001 - Feb 2003

Morrison Healthcare

Creative Services Manager

Managed and directed strategic marketing solutions for both internal and external customers. Management responsibilities included oversight of brand management, adherence to corporate identity standards, budgetary compliance, outsourcing projects, fulfillment for various initiatives, design-flow methodologies, and project follow though from beginning to end. I also developed retail identity systems for the brand to include restaurant theme concepts, signage, menus and other promotional collateral.

logo

Jun 2000 - Oct 2001

IBM

Lead Designer and User Interface Developer

Lead designer for numerous IBM creative consulting engagements for leading brands. Responsible for leading design projects, from concept to implementation. I also trained in IBM’s methodologies, business practices and mentoring programs. Responsible for branding, design concepts, design implementation, usability testing and deployment. Close interaction and communication of project objectives with principals, project managers, creative and art directors as well as production designers. Conceptualized creative solutions with project team, developed original design approach and executed design based on established style guidelines, participated in client presentations, developed design specs for production, and directed junior design team members.

Education

1993 - 1998

Georgia State University

Bachelor of Interdisciplinary Studies, Arts Administration

Talk to Andy

@ Copyright 2020 OfficeHours Technologies Co.