Brad Carr

Senior Manager of CX at Dr. Squatch

Los Angeles, CA

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About

Versatile and skilled professional with a knack for communication and orchestrating complex projects. Experienced in both tech start-up and traditional business industries. Considered a down-to-earth and respected leader by colleagues, customers and superiors. Wide range of skills and experience in logistics, project management, customer service and business operations.

Work experience

Apr 2021 - Present

Dr. Squatch

Senior Manager of CX

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Aug 2018 - Apr 2021

Mothership

Senior Account Specialist

Oct 2016 - Apr 2018

Advantage Fitness Products

Operations Manager

Managing the daily performance of our Operations Department that is tasked with installation coordination, supply chain and customer service. Responsible for continuous improvement throughout the department and company.

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May 2016 - Aug 2016

Cargomatic, Inc.

Senior Operations Manager and Operations Team Lead

In addition to managing all of the large scale projects at Cargomatic, I led the operations department and reported directly to the COO. Responsible for daily operations, KPIs, revenue, team growth and development.

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Oct 2015 - Aug 2016

Cargomatic, Inc.

Senior Operations Manager

Managed the operations all of the large scale projects that exist outside of our daily business. Responsible for revenue growth, exception management, and continuous improvement.

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May 2014 - Oct 2015

Echo Global Logistics

Enterprise Operations Manager

I managed a team that tackled the daily operations of multiple high level logistics clients. Was consistently required to build strong relationships with our clients. I ensured my staff is operating a high level, while also understanding their needs and career aspirations I was responsible for multiple projects involving logistics, invoicing, IT, relationship building, and internal process improvement.

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Mar 2012 - Mar 2014

Echo Global Logistics

Senior Account Executive

Worked on-site within a major customer's shipping department in Los Angeles. Advised on daily operations, managed their freight bill and pay. Collaborated with numerous departments within their business and successfully built strong relationships that ensured the success of our partnership. Managed numerous projects related to invoicing, IT, and logistics.

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Jan 2011 - Mar 2012

Echo Global Logistics

Account Executive

Managed a high revenue Enterprise account that shipped nationally at an exceptionally high volume. Sourced truckloads and managed LTL shipments on a daily basis, while also providing customer service.

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Jan 2010 - Jan 2011

Echo Global Logistics

Regional Account Manager

Cold calling for LTL and Truckload sales.

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Jul 2008 - Sep 2009

Direct Supply

Inside Sales Rep

Inside sales rep for a leading medical supply company in the elder care field.

Education

2004 - 2008

University of Wisconsin-La Crosse

Bachelor's degree, Public Relations, Advertising, and Applied Communication

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