Cooper Thomas

Director, Deposit Operations

1

Office Hours

How does this work?
About

Established, launched, and managed two new online deposit platforms to commence online consumer deposit acquisition for two banks. Additionally, redesigned entire IRA process for multi-billion dollar bank to create efficiency and adherence to regulatory requirements. Advanced experience in Regulation E, D, DD, CC, and Unclaimed Property, IRS notifications and reporting including Fair Market Value (FMV), Required Minimum Distribution (RMD), 5498, 1099 series, Name/TIN matching, B-Notice, W-9 and W-8 series certifications. Expert in Power of Attorney, Conservatorships, Payable-on-Death, Traditional, Roth, and SEP Individual Retirement Arrangements and well versed in IRS Publications 590-A and 590-B.

Ask me about
Mantl
Work experience

Jan 2020 - Present

Nelnet Bank

Director, Deposit Operations

logo

Jan 2019 - Dec 2020

WebBank

Vice President, Retail Deposits

logo

Jan 2017 - Dec 2019

WebBank

Deposit Operations Manager

logo

Jan 2016 - Dec 2017

Capital Community Bank

Online Branch Manager

Produced and managed a new online bank from initial stages; Limelight Bank, a division of Capital Community Bank. Contracted and managed third party vendors, implemented application and transaction processes, and established fraud and call center departments. Managed multiple vendor relationships and directed all projects to integrate several new systems into the core banking system for the online bank. Created all policies and procedures for the online bank and monitored adherence to compliance rules and regulations. Mastered system functionalities and made all updates to bank’s marketing site, application processes, call center structure, and fraud programs.

logo

Jan 2013 - Dec 2016

CIT

Senior Analyst - Retirement Accounts/Deposit Operations

Led multiple regulatory driven banking operation processes, identified deficiencies, and provided process improvements for multi-billion dollar online bank. Expert in Traditional, Roth, and SEP Individual Retirement Arrangements, with advanced experience in IRS notifications and reporting including Fair Market Value (FMV), Required Minimum Distribution (RMD), 5498, 1099 series, Name/TIN matching, B-Notice, 945, W-9 and W-8 series certifications. Well versed in IRS Publications 590-A and 590-B. Responsible for the interpretation and analysis of legal processing items including garnishments, levies, Power of Attorney documents, Letters of Guardianships/Letters of Conservatorships, dormant and escheat, and various court orders. Managed the documentation and onboarding of multi-million dollar foreign pledged collateral business accounts. Duties also included escalated customer service issue resolution and employees’ time management and conflict resolution.

Talk to Cooper

@ Copyright 2020 OfficeHours Technologies Co.