Erica Collins

Director of Human Resources

Chattanooga, TN


Office Hours

How does this work?

I am a highly experienced senior HR professional that possesses a high standard of ethics who is confident, motivated and results oriented. I am successful at managing and executing HR programs, increasing employee morale, navigating through complex employee issues while driving organizational results with highly effective skills in evaluating, organizing and communicating for optimum results. Specialized experience includes: audits, facility start-ups and closures, team building, training and development, change management, performance management, talent management, employee relations, consulting, investigations, benefits administration, policy development and implementation, employee orientation, full cycle recruitment, workers compensation, payroll, FLSA, EEO and employment laws.

Ask me about
Healthcare Marketplace
Workers Comp
Retirement Plans
Performance Management
Process Mapping
Employee Engagement
Mergers and Acquisitions
Workforce Management
System Implementation
Employment Law
Employee Relations
Full Cycle Recruitment
Training and Development
Workforce Planning
Work experience

Nov 2015 - Present

Highland Rivers Health

Director of Human Resources

Responsible for the Human Resource and Training Departments for the entire company which has approximately 650 employees and Manage a team of 6 employees.

Nov 2014 - Present

ColliCo Consulting

HR Consultant (Owner)

Self-Employed HR Consultant working with clients to provide HR support in: • Employer relations • Policy and procedures • Benefits administration • Full cycle recruitment

May 2015 - Oct 2015

Blue Cross Blue Shield of Tennessee via Aerotek

Contract Talent Acquisition Consultant

Responsible for consulting and advising management as a partner to improve and support talent management and human capital objectives; strategizing and refining the recruitment practice to support company growth, and positively impact business strategies. Primary responsibilities: • Strategic advisor to hiring managers to understand business objectives and clearly define position requirements for hiring in order to meet annual recruiting objectives both internally and externally. • Develop and implement strategic recruitment plans, in collaboration with business units’ objectives, and overall corporate initiatives. • Proactively network: internally, externally, and through specialized websites, organizations, and conferences to assure a constant influx of potential candidates • Propose and implement ongoing improvements to recruitment efforts by applying a wide range of experience on industry best practices for acquiring strong performers, marketing/branding at a national level, and benchmarking progress against industry leaders. • Create job postings, screen and disposition candidates via Taleo. • Schedule telephone and face-to-face interviews with myself and the hiring manager • Negotiate offers by partnering with hiring manager, senior management, and other groups (e.g. Total Rewards) as needed, while managing the candidate process and acting as a candidate advocate. • Initiate background check, drug screens and schedule new employee orientation • Maintain awareness of company’s EEO/AAP status and conduct search activities to meet the Plan’s goals


Jun 2009 - Aug 2014

Life Care Centers of America

Division Director of Human Resources

Main function was to oversee all Human Resource functions within the division. The division consisted of 41 facilities across 6 states with approximately 7500 employees. Responsibilities were to: • Lead change management and respond to those changes swiftly and appropriately • Identify opportunities for improvement as it relates to HR processes, policy and procedures • Oversee the applicant tracking system in each facility and audit the system quarterly • Manage the labor and employee relations process • Drive HR initiatives for entire division • Direct and develop human resource strategies for the division • Foster and oversee leadership development and training for the division • Oversee new facility set-up and facility closures • Full cycle recruiting at all levels • Conduct new hire orientation • Oversee the recruitment process and strategies for the entire division • Create and manage performance improvement plans for facilities to help increase recruitment, decrease turnover and boost associate morale • Manage and audit the ATS • Oversee and manage turnover • Conduct HR audits • Initiate, conduct, and resolve investigations • Coach and counsel managers (SVP, DVP, RVP, Divisional leadership, managers) on performance management, corrective actions and HR related matters • Conduct exit interviews • Process unemployment claims for all Division level associates • Oversee the W/C process as it related to ADA/FMLA/Leaves of absence and provide guidance to management on how to handle those specific claims • Manage the Administrator in Training program for division • Develop and administer trainings • Create and implement policies • Analyze HR related data/trends and prepare reports on a monthly basis • Conduct associate satisfaction surveys/create PI plans based on the survey data • Maintain expert level of knowledge regarding HR laws and foster an EEO environment across the division • Back-up HR Director


May 2007 - Jun 2009

Policy Studies, Inc.

Human Capital Management Business Partner

Responsible for all aspects of human resources for six sites within Tennessee. Primary responsibilities: • Full Cycle Recruitment • Onboarding • Facility orientation • Applicant Tracking • Employee Relations • Training • Performance Management • Benefits Administration • Investigations • Leave Administration (FMLA) • Workers Compensation • Unemployment Claims • Coaching and counseling

Sep 2005 - May 2007

Five Star Foods

Human Resource Specialist

Corporate HR contact for over 1800 associates responsible for: • Recruitment • Performance Management • Unemployment claims • Payroll • Associate Satisfaction Surveys • Employee Relations • Leave Management (FMLA/LOA) • Benefits Administration • Workers compensation


2013 - 2014

University of Phoenix

Master of Business Administration (M.B.A.), Business Administration and Management, General

2000 - 2002

The University of Tennessee at Chattanooga

Bachelor of Science (B.S.), Business Management and Human Resource Management

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