Gina Rybinski

Office Manager/Insurance Coordinator

Elk Grove Village, IL

1

Office Hours

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About

Professional experienced in problem and resource management. Ability to communicate effectively with customers, Co- workers, and senior management. Extensive experience managing multiple projects and ensuring deliverables are met on schedule.

Work experience

Jan 2018 - Present

Infectious Diseases Associates

Practice Manager

• Human Resources; employee records/attendance, employee benefits, TB tests and intern records • Insurance billing for outpatient services • Maintain website content/maintain social media content • Create and distribute Constant Contact internet updates • Assist in public relations or community functions • Coordinate and prepare mailings for Alumni Club, Board members, special event function, update and maintain mailing lists • Assist with special events planning • Maintain office supply inventory • Prepare reports and documents as necessary • Monitor internet donations and contract payments • Enter client information into DARTS & HMIS • Monitor client Medical/Dental/Optical Applications

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2011 - Jun 2015

Peapod

Customer Care Representative

Answer calls, emails, and chats pertaining to problem resolution, technical support, and customer inquiries. Accurately convey and capture details and specific information in a documented format in customer accounts. Consistently meets department handle time goals. Assisted with billing and reconciling customer accounts.

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Feb 2005 - Feb 2009

Empire Today

Install Reporting Analyst

Create and maintain proprietary excel spreadsheets detailing installer performance and incentives for more than 50 locations throughout the US and Canada. Audit all installer pay, miscellaneous charges, charge backs and installer performance for all US and Canadian markets to ensure accuracy. Approve or deny potential installer activations for possible contract work. Project management of installer Top Gun Program.

Oct 1990 - Feb 2002

Jewel Food Stores

Supervisor

Assisted managing front end staff of 40 cashiers, baggers, and customer service administrators. Monitored daily store activity, determined personnel needs, and schedule manpower needs.

Education

2009 - 2012

Concordia University Chicago

Master of Arts (MA), School Counseling

2006 - 2008

Concordia University Chicago

Bachelor of Arts (B.A.), Organizational Management

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