Giovanni Torres

Scaling RevOps at Udemy đź•ą| SaaS | Sales | Customer Success |

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About

A Revenue Operations professional with experience in the SaaS industry, helping drive revenue growth through operational activities for Go-To-Market Teams. My Skills: • Developing strategic partnerships with internal stakeholders and executives • Identifying, prioritizing, and project-managing key initiatives across Global Teams • Self-starter on driving strategic planning processes through data-driven recommendations • Scaling operational workflows with Hyper-Growth Startups Projects: •Comp Plans and Commissions: Plan generation, systems/tool implementation, and payouts •Lead Routing: Building out a global lead router for each business segment •Territory Management: Assigning territories and global regions for the sales org •Deal Desk: Build out scalable processes with cross-functional stakeholders, enterprise-level deal structure, and revenue recognition guidelines

Ask me about
CaptivateIQ
Spiff
Xactly
LeanData
Chili Piper
Salesforce
Sales Ops
CS Ops
RevOps
GTM Strategy
SDR
Project Management
Asana
Slack
Zoom
Trello
Jira
Zendesk
Gainsight
DocuSign
Box
Okta
Google Apps
Gong
BoostUp
Clari
Work experience
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Apr 2020 - Present

Udemy

Revenue Operations Manager

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Jun 2019 - Apr 2020

Udemy

Sales Operations Associate

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Mar 2018 - Jun 2019

Udemy

Customer Success Associate

First ever hire for the Customer Success Associate position at Udemy for Business, and reported to the Manager of Customer Sucess Operations. •Improved all parts of the customer renewal process for our SMB customer base and helped triple annual recurring revenue in the longtail customer cohort through engagement efforts such as admin webinars, outreach to low-adoption/low-usage customers, and mid-cycle check-ins. •Provided valuable customer feedback to our Content, Product, and Sales Teams to serve as the voice of the customer for our SMB portfolio and documented all customer engagements in GainSight. •Maintained and contributed to the Customer Success Team's wiki by using the Confluence Tool to document systems and processes such as how-to-articles for Salesforce operations, training materials to help increase efficiency across our team, and outlines that explain the Sales and Customer Sucess partnership. •Helped implement Salesforce CPQ for generating contracts, quotes, and subscriptions and set up the process to automatically send out order forms via DocuSign. Technology: Salesforce CPQ, Zendesk, Gainsight, Yesware, DocuSign, Slack, Confluence

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Aug 2017 - Mar 2018

Zignal Labs

Associate Solutions Consultant

•Successfully built strong relationships with new enterprise clients, via phone, email, or in-person meetings, by providing excellent customer experience through the education of new features, improving the quality of their workflow, and being a trusted advisor. •Led client meetings to uncover business challenges, provide creative feedback, and identify opportunities to improve client success with the platform. •Coordinated with Senior Enterprise Account Executives in San Francisco, Austin, Washington D.C., Chicago and New York on a daily basis. Collaborated with Marketing on improving the creative assets our clients receive. Consistently communicated with Product and Engineering teams to create new product feedback requests, and drafted product support tickets using JIRA and Freshdesk. Technology: Salesforce, JIRA, Freshdesk, LogMeIn, Apigee, Mixpanel

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Sep 2016 - Jul 2017

Zignal Labs

Enterprise Account Development Representative

•Consistently reached out to C-Suite executives with creative email campaigns, event marketing assets, and identified opportunities by making cold calls and sending personalized emails, that led to successfully arranging demo calls and reaching 125% of quota in my first quarter. •Successfully worked with the Director of Sales Development to implement a daily workflow for new Account Development reps that led to the strategic process of combining Salesforce CRM, DiscoverOrg, and Zoominfo to make prospecting more efficient. •Developed email campaigns to send out to Fortune 500 prospects, and conducted A|B tests that maximized touch points to educate prospects on product capabilities. Technology: Salesforce, ToutApp, DiscoverOrg, Zoominfo, Talkdesk, Engagio, Highspot, Olark

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May 2016 - Aug 2016

Tanner Goods

Sales Associate

•Consistently improved the quality of customer experience through communications with clients regarding their leather and apparel needs. •Developed community engagement efforts by setting up in-store events and reaching out to local neighbors in the NoPa area.

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