Chief Revenue Officer at Podium
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Jun 2020 - Present
Chief Revenue Officer
We're out to power interactions for every local business. We help some of the largest corporations in the world better connect with their customers, while enabling small businesses to do the same. We don't care about size, we care about interactions that make doing business more convenient. Whatever makes your company special, we give you the tools to reach more people with that message and deepen their connections to your business through technology-enabled, human-driven touch points.
Jul 2017 - Jun 2020
Vice President, Lyft Business
Lead the Lyft Business team that partners with organizations to provide transportation solutions for the people they care about most. Lyft Business partners with thousands of organizations to provide transportation for employees, customers, patients, students, citizens and more. We design and build transportation experiences and programs that drive their business forward, reward their people and ultimately upgrade their experience. Lyft Business builds business specific products that allow organizations to create customized transportation solutions that can scale to the needs of the organization
Mar 2016 - Jul 2017
Head of Healthcare, Lyft Business
Proposed, built and lead the Lyft Healthcare team focused on providing Non-Emergency medical transportation initially to low income and elderly patients who don’t have access to quality reliable transportation. Initially leveraged Medicaid funding sources that provides transportation as a benefit to these individuals. Expanded the Healthcare offering to all forms of patients including Medicaid, Medicare, Commercial insurance plans, Providers and Health Systems by leveraging our initial work and the impact we had improving the lives and decreasing the Healthcare costs for these individuals.
Dec 2011 - Feb 2016
Head of Industry, Healthcare
Lead the Google Health team at Google partnering with Healthcare clients across the ecosystem. Led the team with an annual team revenue of over $XB across all of Google products including Search, Display, Video, Mobile, Social and Programmatic. Responsible for building deep partnerships with top clients and partners to increase revenue and develop strong integration across all of Google’s products and broader teams. Built successful strong brands through leveraging our suite of products and the knowledge of working with clients across the entire Healthcare industry to unlock the full potential of working with Google.
Nov 2007 - Dec 2011
Senior Manager, Healthcare
Led sales team serving 1k+ US healthcare industry advertisers for $X00 million division of Google. Manage and developed teams across Sales, Account Management, Customer Success and other revenue driving teams. Built and led offices across multiple locations in North American and international teams in Ireland & India. Developed and directed business strategy, set quotas, forecasting and led portfolio management. Create winning strategies to close deals with corporate executives on key accounts. Serve as consultant and business partner to HR, finance, and sales operations.
Jul 2006 - Nov 2007
Led national support team of 100+ representatives fielding average of 1k+ calls per day from all Google advertisers. Managed, trained, and coached team to improve customer satisfaction and service levels. Resolved escalation calls across group. Managed projects to improve call routing, voice recognition, and overall infrastructure.
Mar 2005 - Jul 2006
Managed portfolio of customers and 100’s of support calls per week. Managed escalated calls for team. Participated in new staff training. Conducted phone quality reviews.
Aug 2003 - Mar 2005
Facilitated training, quality, product, and policy for team as senior member during period of early growth and rapid expansion. Analyzed data and created statistical analysis to influence areas of growth. Worked closely with product to build the foundation for our Advertising solutions. Collaborated with senior leadership to drive business forward.
Mar 2003 - Aug 2003
Reviewed average of 1,000 client ads per day to ensure compliance with all policies. Monitored manager bin for all ad escalations. Served as resource to all team members for policy questions. Partnered with engineers to build and expand our product offering.
Sep 2001 - Mar 2003
Homeless program focused on providing 100% of all services, including emergency shelter, long-term housing, and mental health, drug rehab and life skills programs, to homeless people. Managed overall admissions process and Program Coordinators. Coordinated referrals from other agencies across California to and from all programs. Analyzed funding requirements to ensure achievement of annual goals. Partnered with Executive Director to secure government and private funding.