Harsh Gupta

Customer Experience | Product Management | CX Strategy | Product Operations & Strategy | Analytics

Sunnyvale, CA

How does this work?

Experienced product leader with a demonstrated history of working in the eCommerce and Payment internet industry. A seasoned professional with a diverse background in Mobile Payments, eCommerce Platform, product management, Business Analytics & Customer Engagement & loyalty.

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customer experience
Work experience

Oct 2020 - Present


Director Customer Experience Management


Mar 2017 - Oct 2020


Product Owner (Director) - Mobile Payment app

- Product owner for mobile payment app (Cashi) for Walmart MX. - Manage overall product vision, strategy, and roadmap for the payment app


Aug 2018 - Dec 2019

Walmart eCommerce

Head of Product - Cross Border Trade (CBT)

Mar 2017 - Aug 2018

Walmart Global eCommerce

Director Product Management - Customer Experience

- Product owner for in-house feedback service. - Launched in-house contextual feedback service. - End to end capabilities developed for capturing feedback, real time reporting and alerts - Voice of customer leader for driving end to end customer experience. - Business owner for NPS. Driving higher customer loyalty through product changes and refining business operations. - Key stakeholder for customer insights group, driving product strategy based on the customer insights

Apr 2016 - Sep 2016

Payment Start-up

Product & Business Head

- Conceptualized product and business strategy - Led the journey from the concept to working mobile wallet product - Drove partnerships with brands - Implemented business plan to achieve commercial success


Jul 2014 - Apr 2016


Head Product analytics - P2P payments

- Headed business and product analytics for P2P business line. - Drove product roadmap using data driven insights - Design, test, build, and instrument the redesigned P2P product both desktop and mobile app. - Partner with business team to build business plans on driving strategic decisions. - Drove A/B test plan and KPI measurement to evaluate new product release


Mar 2009 - Jul 2014


Head of Analytics

- Analytics leader who was part of the early eBay group to build analytics muscle - Build and Led offshore analytics center for eBay in India - Handled multiple roles in product and business analytics - Drove key growth projects driving incremental revenues - Created a culture of data driven business decisions.

Jan 2008 - Dec 2008

Reliance BIG Entertainment Pvt Ltd (BIGFlix)

Manager, Strategy

Lead strategy and analytics for new business initiative for Reliance in entertainment domain • Developed operation strategy for online and offline businesses at BIGflix. • Prepared business plan to open 100 stores in next 3 years based on the customer preferences and regional coverage • Built model to optimize spend to acquire movie content based on the demand expected and other factors • Managed digital marketing spend for online model. Optimized marketing campaigns and ad-words spend resulted into increase in traffic and conversion • Developed multiple pricing mechanisms, subscriptions services at different price points to increase revenue. Resulted into growing the customer base and counter increasing price sensitivity from consumers due to increased availability of movies and digital alternatives


Jul 2006 - Dec 2007


Asst. Manager, Marketing Analytics

Developed business plan for AOL India portal (AOL.in) with product portfolio to be offered at the launch, revenue streams. Drove marketing and distribution strategy for AOL India. Both at the launch of the portal and achieving steady state. Headed analytics division for AOL India. Helped achieve daily unique visitor of 100,000 within 6 months of the launch of the portal.

Nov 2003 - Jul 2006

AbsolutData Research & Analytics

Assistant Project Manager

First few to join Absolut. Important leader in setting up the company. Lead the growth of the company in the initial stages from 10 members to 200 member team • Team building: Coached and mentored team members. Lead the biggest team at Absolut. • Market Research: Worked on the market research surveys for big market research companies based out of USA • Analysis: Defined end to end analytics initiatives for clients including largest Silicon Valley tech companies. • Business Development: Played pivotal role in increasing the client base for the company. Headed the biggest team in terms of revenues and team size.

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