Jaskaran Thind

Proven Director Of Special Projects | Helping Companies Translate Their Business Goals to Reality

Ottawa, CA

How does this work?

Specialist in Hospital Operations and Strategy Development; Bringing knowledge and experience of global best practices for transformative changes to achieve higher quality and financial performance. Expertise in conducting deep operational reviews and "due-diligence" on targeted health care facilities including financial, quality, care model, human resources, technology and infrastructure assessments. Skilled in hospital turnarounds and aligning operations to government/LHIN priorities for favorable cost structures and improved access to services. Specialized skills in project managing highly complex initiatives. e.g. Hospital Information System procurement and implementation for multi-hospital clusters In-depth know-how on business development and growth strategies for favourable performance metrics Expertise in guiding clients on hospital redevelopment or expansions including preparing for operations and commissioning new clinical services using innovative and technology enabled efficiency wherever applicable Client partner in community engagement, outreach services and providing know-how for seamless integration with community services for specific population cohorts Unique skills in developing health "insurance products" for public and private health care systems for higher efficiency/accountability based on global examples such as Kaiser (US), Valencia (Spain)

Ask me about
Hospital Operations
Healthcare Finance
Care Model
Infrastructure Assessments
Hospital Information System
hospital redevelopment or expansions
insurance products
Heathcare Industry Dynamics
Work experience

Apr 2019 - Present


Director Of Special Projects

Provided strategic planning, oversight and growth by actively seeking out new opportunities, potential acquisitions, and strategic partners. Provided business analysis for the projects viability and profitability Provided field reviews and project management during construction that are required to ensure the dental clinics are meeting IPAC requirements. Initiated project planning including the procurement method to be used and identified internal and external stakeholders and engagement plans. Planned, coordinated, directed, and designed all operational activities that enhance mission-critical business operations. Identified the key requirements for the design phase, including quantification/value and build into procurement requirements and engagement of stakeholders. Worked with procurement, executed procurement process, and signed new contracts while working closely with decision makers to identify, recommend, develop, implement, and support cost-effective technology solutions for all aspects. Worked with diverse subject matter experts including procurement professionals, value-based healthcare consultants, and supply chain personnel to successfully deliver on the next procurement on time and on budget. Defined and communicated project milestones-created plans, timelines, schedules and budgets and tracking all activities to successful completion. Managed service level agreements, and secured resource allocation to executive team, department leads, support staff, and end users. Applied commercial expertise in conjunction with client Legal advisers to create commercial advantage for my client. Fed into Project Tracking Tool and monitored follow-up with suppliers for sourcing/purchasing improvement opportunities. Analyzed & reported exceptions on contract terms & offer recommendations to sourcing colleagues for commercial improvements on client contracts. Oversaw negotiation & administration of vendor, outsource, and consultant contracts and service agreements.


Jun 2017 - Present


Independent Consultant

Helping client is to gain a better understanding of key trends, competitive dynamics, and expected areas of growth in the healthcare space.

Jan 2017 - Present



Project based consultancy,providing consultancy for emerging markets of Middle East & Canadian Healthcare Research: • Provided subject matter expertise on the healthcare strategic initiative to the clients across the world • Provided advisory on strategic initiatives from a strategic change context • Provided environment scan, research, financial analysis, management, data mining, management to effectively communicate the business strategic objectives with clients to drive their business forward, • Took a lead role in delivering and managing consulting services to high growth organizations with a diverse team of Consultants by creating long term relationships at a senior client level and actively mentoring and coaching team members to their highest potential. • Identified and lead business development opportunities and executed client service plan on complex engagements. • Accomplishments:Provided consultancy for clients from across the world for EMEA Market which includes big consulting firms.

May 2014 - Present

GLG (Gerson Lehrman Group)

COUNCIL MEMBER : Senior Healthcare Consultant

Project based consultancy,providing consultancy for emerging markets of Middle East & Canadian Healthcare Research: • Delivered and managed consulting services to high growth organizations with a diverse team of Consultants by creating long term relationships at a senior client level and actively mentoring and coaching team members. • Led, managed, and contributed to research projects of various sizes, scopes, and complexities related to trending topics in health such as mental health, workplace health, social issues within the health sector, health promotion, or related health area. • Conducted research applying advanced quantitative research techniques and appropriate qualitative methodologies. • Analyzed and translated complex research results into key messages for Senior Executives and decision makers; wrote high quality reports and media-friendly articles. • Produced high quality, well written research reports, executive summaries, articles, and proposals. • Managed projects to ensure deliverables are on-time, within budget and meet client expectations. • Spoke with authority, provided insights to customers through presentations at conferences and business meetings. • Communicated effectively with internal and external stakeholders and customers at all levels. • Worked independently to start and complete intensive research projects. Accomplishments:Provided consultancy for clients across the world for EMEA Market which includes giants like Goldman Sachs, E&Y, PWC, Mckinsey etc.

Sep 2018 - Feb 2019

Trillium Dental

Director Of Operations

Heading Operations for 13 Dental Clinics, providing strategic planning, oversight and growth by actively seeking out new opportunities,potential acquisitions, strategic partners. Training for the Dentists to the new technology, ensuring new innovations and services are added to the group. Hiring new Dentist positions, strengthening HR by actively mapping succession plans for all leadership roles within the region, ensuring ongoing development to continuously grow the leadership capacity. Overseeing and facilitating performance management. Ensuring all team members understand their key accountabilities and perform to the expected level. Fostering and deepening relationships with existing business partners and stakeholders to increase volume with existing services and identified gaps that create new service delivery opportunities. Maintaining a solid understanding of stakeholder priorities, strategic direction, and gaps in service provision to ensure the group is well positioned to create and execute on innovative solutions to stakeholder challenges. Ensuring resources are aligned with the organizational structure and meeting the business needs. Providing timely, accurate forecasting, and ensuring systems and structures are executed to achieve financial outcomes per plan.Deploying mechanisms to promote and demonstrate accountability and related action planning. Actively delegating and providing feedback to meet regional objectives by proactively liaising with regional manager other reporting managers in Operations, People and Culture, IT, Marketing, Finance, Quality and Risk. Ensuring monthly financial and KPI reports and results for the group are analyzed and submitted. Ensuring clinical performance indicators in the Region are tracking to, or exceeding, expectations. Monitoring local risk management activities. Ensuring compliance with contractual and partnership agreements and performance.

Nov 2017 - Nov 2018

Prep Doctors®

Business Development and Sales Manager

Prep Doctors Corp. is a high growth start-up company based in Mississauga, Ontario, Canada. • Provided long-term organizational strategic goals, builds key customer relationships, identifies and manages business opportunities, thereby maximize revenue for their organization by working on both strategy and tactics at the same time. • Provided New Business Development, B2B marketing, Client Retention, Business Development Planning & Management and Research in a continuum to enhance the company’s performance. • Created demand generation through paid acquisition channels and an effective marketing funnel • Worked on multiple projects simultaneously while improving existing campaigns and improvised better ways based on data-informed approach to solve problems and improve things to measure these campaigns, established relationship between conversion rates, customer acquisition costs, lifetime value, and return on investment while experimenting with new ideas and built new processes. • Experienced working with multiple channels including direct mail, email marketing, digital advertising, trade shows, webinars, etc. • Provided service to multiple clients for full cycle recruitment, Posting job ads, pre-screening candidates, developing strong relationships with both clients and candidates to fulfil their requirements and developing and maintaining client relationships, updating and maintain ATS with detailed notes and developing source of leads for potential clients and actively prospect for sales opportunity • Negotiated and closed business deals by working directly with Sales to align programs with pipeline goals and to improve lead quality and maintained extensive knowledge of current market conditions. Accomplishments: Expanded the business Pan Canada: Montreal QC, Vancouver BC, Calgary AB, and globally to Dubai and India. Represented Prep Doctors at the Canada Immigration Summit, 2018 to gather additional B2B leads.

Jan 2016 - Dec 2017

Upper Markham Smiles Family Dentistry

Infection Control Consultant

Provided an Infection Control Risk Assessment tailored specifically to the projects, which included reviewing drawings and specifications provided by the Design Team at different stages for submissions to the Ministry for compliance, including advising the Design Team and GC on proper barrier precautions, storage and clean up during the construction phase. Provided field reviews during construction that are required to ensure the GC is meeting IPAC requirements. Provided time to time review of literature and resources from Provincial Infectious Diseases Advisory Committee (PIDAC) and Canadian Standard Association (CSA) and all other relevant guidelines and legislation. Accomplishments: Provided Infection Control Guidelines and Practices to the Design Team during the construction of 2 new Dental Clinics during planning, developing and commissioning by evaluating, reviewing & recommending the design & supervision of the Architect firm in the selection of materials based on infection control requirements, build guiding documents and policies, and supervised infection control practice integration in all interfaces of MEP design and planning

Sep 2013 - Apr 2014

HOSMAC India Pvt. Ltd.

Associate Consultant-Short Term Project Consultant

• Project Consultancy: Proven project management success with strong track record on-time, on-budget and to-specification delivery of projects and experience with sponsor and risk management, healthcare planning, ongoing client management and project work: preparing RFP’s and other tender documents, commissioning and execution. • Supported the development of HR technology strategies and collecting business, identifying gap analysis and helped organizations by providing large scale technology implementations for ERP, CRM and HRMS.

Dec 2012 - Aug 2013

Gulf Healthcare International

Vice President- Projects and Clinical Operations

•Project Management: led the growth of PMO maturity by implementing best practices from recognized frameworks such as PMI PMBOK & Agile. Ensured project delivery by incorporating architecture, security & privacy input & approvals where appropriate in the PDLC. Managed the PMO project staff in delivery of assigned tasks. Managed negotiation & execution of project agreements (SOW, TPAs) with project stakeholders. Led & managed the procurement related activities in support of projects delivery. Managed vendors and vendor relationships as they relate to project activity as per policies and processes. Assisted in the development & improvement of vendor operational & project metrics & assisted in maturing a vendor management strategy which included performance reporting and assessment of vendor performance relative to KPI's. Managed required coordination of staff with member sites to ensure alignment & supported delivery of projects. • Provided Leadership, Strategic Consulting & Clinical Governance as part of the management team & participated in the evolving maturity of the governance policies and processes. Prepared & presented operational & project update reports to internal committee’s comprised of Sr. Management team along with planning, consultation, coordination, integration & problem resolution within existing framework while expanding bandwidth, capabilities & continued to improve process efficiencies by providing a broad approach to problem solving with ability to anticipate long term impact of all decisions.Provided input & assisted the General Manager in preparation of Board reports, including the strategic report card presented to key committees, as required. • Participated in the recruitment of staff & managed the professional development of employees; oversaw & participate in the management of human resource matters. Accomplishments:Project Management for commissioning of 16000 sq. ft. operational Ambulatory care facility-Dr. Joseph Polyclinic - Karama


Dec 2012 - Mar 2013


Director Operations Administration

Director Operations Administration for HML -Healthcare Division of Al Masha Capital, now known as AVIVO GROUP, UAE • Provided leadership for 2 Hospitals and Medical Centres (National Hospital & New National Hospital + Satellite Clinics) and responsible for Profit & Loss. • Provided strategic consulting, including business plan & sales, strategy development for existing and new business of HML. • Prepared budgets and allocated funds based on studies of cost, review of departmental budgets estimates, familiarities with operating procedures and discussion with department heads. • Had a consultative role in preparation of quality program, formulating clinical guidelines and implementing BPR on good clinical practices for the HML for achieving JCI Accreditation for 2 Hospital and Medical Centres. • Provided consultative role in acquisition and due diligence of new ventures for HML, provided business analysis gathered business requirements, documented and provided end to end support in business analysis, operational excellence, quality management, of all the programs in the organization.

Sep 2008 - Sep 2012

NMC Healthcare


• Provided management oversight for sound fiscal operations & implementation of a comprehensive annual operating & capital budget for 720 Workforces with 102 Super Specialist & Registrar Doctors & 15 Managers. • Implemented Quality Improvement Programs, Improved Patient Satisfaction and developed Patient Experience Training Program. • Expanded & introduced new medical sub-specialty services, e.g. Urology, Neonatology, Pulmonology & Sleep Labs, Dermatology: Cosmetic Spas and Botox,Psychiatry & Mental. • Expanded capacity in Ambulatory (ER) , Inpatient & Critical Care beds, e.g. NICU, ICU, HUD. • HR: Established physician performance matrix to convert from salary to a combination of salary and performance payments. Accomplishments: Lead the business unit to strong results in its selected areas of strategic focus. Introduced change management & increased revenue by 22% & 25% respectively YoY in the first 3 years of joining through business/process re-engineering & efficiency improvements through activity, workflow & organizational analysis. • Streamlined Pharmacy through innovation & identified opportunities resulting in a growth of 10.65% in revenue by adopting LEAN principles & Six Sigma. • Led the project diagnostic imaging project, as a business analyst worked as a translator between the Business units and the Technology team conducted requirements gathering meetings, JAD sessions, and root cause analysis, documents business requirements, use cases; coordinate test activities, and release management for the : o Change of Siemens PACS to Philips iSite PACS o 1-Siemens -Medsoarian: As Beta Site for ERP, CRM, HRM, EMR / EHR (Ambulatory & Inpatient) with NMC Health Plc. for NMC Specialty Hospital, Dubai from Sept 2008- Sept 2010 and o 2-WIPRO: Project lead for ERP, CRM, HRMS, EMR / EHR (Ambulatory & Inpatient) application development, Implementation and Training of the new IT platform from Sept 2011- Sept 2012

Sep 2008 - Sep 2012

NMC Healthcare

Medical Manager Projects

• Led Revenue Cycle Management & actualized core strategy of building of physician-led, value-based, ambulatory care delivery systems by developing & maintaining high value payer partnerships • Coordinated development & execution of payer strategies tailored to local market dynamics • Led senior level relationships with top payers in each market to ensure alignment of objectives & viability of models • Led execution of comprehensive total value of care reimbursement models to drive maximum Payer value incorporating all relevant business units. • Contributed to internal workgroups to craft reimbursement models, conduct analytics, & develop Payer value propositions • Partnered with key Payer leaders in each target market to align with burgeoning pay for value initiatives & competitive positioning objectives • Coordinated execution of market strategies tailored to local market dynamics • Incorporated new services lines & related payer value into market development strategies • Led exploration of payer partnership opportunities for high priority service line expansion to address specific pain points & drive value • Proactively anticipated & made recommendations to resolve key operational or functional gaps that would prevent the successful implementation of a payer arrangement or product strategy • Analyzed financial, clinical, & operational data to drive improvements in the contract implementation process • Created collaborative culture to spread evidence-informed improvement & supported these networks of change agents to implement improvement across NMC. • Formulated & developed service strategies for health care projects. • Turnkey Project Consultancy: Presented strategic & technical advice, prepared tender documents(RFP)for new projects & existing business structures, drafted policies & structured technical & financial proposals, recruitment consulting, commissioned & structured new projects on approved quality standards in healthcare planning.

May 2007 - Jul 2008


Hospital Administrator

•Operations Management: Deputy to the director for operations: Administration for the smooth and efficient operation of the healthcare facility associated with the hospital operations, demonstrated effective interviewing, influencing, facilitation and presentation skills, proper judgment and effective problem solving skills. • Managed day-to-day key performance indicator (KPI) metrics, extracted insightful information that was used to further support both clinical and business operations and coordinated and performed data analysis using operational, clinical and financial data •Quality Management: Member of the core quality program team (part of the JCI survey Process): creating high level understanding and detailed business requirement for implementing the quality programs, Policy analysis and research, creating requirement traceability documentation and supporting all the programs in the organization in gap analysis, workflow and cost benefit analysis, Survey Process and achieving international quality accreditations. •Business Analyst: Created high level and detailed business requirement, requirement traceability,compliance documentation after understanding the scope of functionality requested and facilitating requirement solicitation sessions by assisting the client in breaking down and assessing the scope of a project. Worked on agile systems environment and working closely with the IT and physician teams to implement Micropro- HospyCare for EMR. •HR:Recruitment, Interviewing and On-boarding of Technical Members. Also complied and analyzed HR data, ensuring JCI compliance with mandated requirements and monitored program components. Accomplishments: • Achieving Quality program accreditation –Joint Commission International twice for 2 different hospitals of the Group ( 4 Full Survey Cycles- 2 Educational and 2 Actual Survey’s )-helping in improvement on quality of care and patient’s safety • Successful implementation of Micropro- HospyCare for EMR.

Aug 2006 - May 2007

Fortis Hospitals

Medical Coordinator-Wards

•Quality Management: provided direction and support in the development and maintenance of organization-wide standards and the quality model and finally achieved JCI Accreditation •Supported data driven strategies with the goal of increasing efficiency and enhancing performance •Retrieved data and identify data errors/gaps in the data sources •Generated automated and ad hoc reports to support strategy development and key decisions; disseminated reports and data analysis to relevant staff members and senior management •Effectively communicated and presented results to key stakeholders •Prepared statistical information for both internal and external stakeholders, using SQL, Crystal reports, Business Intelligence tool and other report writing tools • Participated in data management, statistical analysis,summarized data and synthesized key findings in presentation form using appropriate charts and graphs to help visualize the data, and participated in report writing and presentation to the management. •Operational Management: Supervised surgical, medical and paediatric wards and managed medical staff including doctors, nurses and paramedics. •HR: Interviewed technical staff and analysed statistical data and reports to identify and determine causes of personnel problems and made recommendations for improvement of organizations personnel policies and practices. •IT: Coordinated process design, gap analysis and physicians coordinator for development of IT system- : TrakCare™ from InterSystems (Medtrack) Accomplishments: • Achieving Quality Program accreditation –Joint Commission International as a Core Member for the JCI Compliance for the Hospital ( 2 Full Survey Cycles- 1 Educational and 1 Actual Survey)-helping in improvement on quality of care and patient’s safety • Represented as the Team Leader for McKinsey in developing FOS (Fortis Operating Systems)-McKinsey and Fortis Joint Project for statistically running the Organization

Aug 2001 - Jan 2007

Denta Care, Manimajra (CHD)-Full Specialized Dental Clinic

Working & Managing as Head Dentist (Sole Proprietor)

•Owner of the Dental practice •Administered compensation, benefits and performance management systems •Identified staff vacancies and recruit, interview and select applicants •Allocated human resources, ensuring appropriate matches between personnel. •Provided current and prospective employees with information about policies, job duties, working conditions, wages, and opportunities for promotion and employee benefits. •Analyzed and modified compensation and benefits policies to establish competitive programs and ensure compliance with legal requirements. •Planned and conducted new employee orientation to foster a positive attitude toward organizational objectives. •Provided coaching and resources to employees with respect to career development, compensation, staffing initiatives, performance management and employee relations. •Assisted in the development and implementation of programs that will drive increased employee satisfaction and commitment levels. Also administered employee language training and health and safety programs •Assisted in compiling relative HR metrics, analyzing, reporting and identifying trends with recommendations provided. •Assisted with the identification of training needs, the selection, development and delivery of appropriate programs. •Compiled data from a wide variety of sources (e.g. time sheets/payroll, salary adjustments, tax deposits, etc.) for the purpose of analyzing issues, ensuring compliance with mandated requirements, and/or monitoring program components. •Maintained records and compile statistical reports concerning personnel-related data such as hires, transfers, performance appraisals, and absenteeism rates. •Analyzed statistical data and reports to identify and determine causes of personnel problems and develop recommendations for improvement of organization's personnel policies and practices. •Delivered full recruitment services including front end needs analysis, job postings, sourcing, interviewing, and employee offers

Nov 2000 - Jun 2001

Christian Institute of Medical Sciences (Chandigarh) A Non- Profit Organization

Independent Head Dentist

• Head of the Department and Administrator for the Institute. • Increased the Clinical OPD by three times. • Formed the Dental setup for Eight Dental Chair OPD. • Handling any difficulties faced by the students and the management & providing solutions.

Jul 2000 - Oct 2000

Grand Hospital (Mohali) Punjab (A Mohali based MultiSpeciality hospital)

Independent Dentist

• Coordinating, communicating & dealing with paramedical staff. • Managing & Handling the patient OPD of 250 patients per month. • Implemented live demonstrations & lectures for new techniques speeding profitability. • Worked as an Independent Dentist.

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