Julie Gessin

Chief Operating Officer at Schweiger Dermatology Group

New York, NY

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Do not contact about physician assistant related positions. Julie serves as the Chief Operating Officer of the fourth largest Dermatology practice in the US. With over 60 medical practices and 1000 employees, Julie leads the practice towards exceptional patient experience, employee experience, and operational success and growth. Julie oversees all offices, the pathology lab, the acquisitions and integrations of new practices, the call center (Patient Support Center), training and development, and many of the EMR, workflow, and technology innovation that SDG trailblazes for medical practices. Julie oversees the patient experience with a Net Promotor Score of 80 and has built Schweiger Dermatology Group's online reputation with over 2,000 yearly online reviews (up from 75) of which over 90% are 4 and 5 stars. With a focus on patient experience, she works to solve problems affecting the whole company to standardize processes and provides leadership to increase provider development. In her medical practice, she specializes in acne and cosmetic dermatology including acne scarring, tattoo removal and is a faculty trainer for Allergan: the makers of Botox, Voluma, kybella and Juvederm and one of a select few of Physician Assistant Galderma trainers: the maker of Restylane. Julie has consulted and been a Keynote speaker on operational excellence and operational performance for Fortune 500 companies.

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Feb 2018 - Present

Allergan

ACE Faculty and Trainer (Facial Aesthetics)

May 2012 - Present

Schweiger Dermatology Group

Chief Operating Officer

Julie serves as the Chief Operating Officer of the fourth largest Dermatology practice in the US. With over 60 medical practices and 1000 employees, Julie leads the practice towards exceptional patient experience, employee experience, and operational success and growth. Julie oversees all offices, the pathology lab, the acquisitions and integrations of new practices, the call center (Patient Support Center), training and development, and many of the EMR, workflow, and technology innovation that SDG trailblazes for medical practices. Julie oversees the patient experience with a Net Promotor Score of 80 and has built Schweiger Dermatology Group's online reputation with over 2,000 yearly online reviews (up from 75) of which over 90% are 4 and 5 stars.

May 2012 - Present

Schweiger Dermatology Group

Physician Assistant

2017 - Nov 2019

Schweiger Dermatology Group

Vice President of Operations

Executive leadership for 4th largest Dermatology platform with close attention to customer experience ● Raised Net Promotor Score for Patient Experience from 68 in 2017 to 76.5 in 2018 ● Increased Yelp and Google review from 100 reviews in 2017 to 900+ reviews with 85% over 4 or 5 star though automated response workflows and staff incentives for collecting reviews to increase patient awareness. ● One of four Executive Management Team Member and Management Board member for Schweiger Dermatology Group ● Developed best-in-class operations, efficiency and clinical standards for provider and patient experiences ● Hired and trained operations leadership team and acquisition, training, centralized call center, optimization, technology advancements and integration teams with cross-departmental attention to detail and solutions ● Optimized medical-staff workflow, efficiency, and clinical protocols and processes of all offices to ensure high clinical and operational performance keeping staffing at the medical offices around 15% of revenue or lower as the practice matured ● Chose and implemented new EMR for all 600 clinical staff ahead of the scheduled timeline and within budget ● Raised patient NPS from 65 to 75 from 2017 to 2018 ● Hired director and achieved less than 3% abandon rate in a centralized call center taking over 60,000 calls/month ● Drove office development programs, revenue and profit margin analysis, and workflow changes to keep offices within 1% of the budget while increasing revenue per office ● Standardize and institutionalize employee onboarding program, approach, and style, ensuring replicability and strengthening differentiation as the business continues to scale ● Founded and managed $7M+ pathology lab including quality and staffing and P&L ● Developed team, structure and approach for all acquisition and DeNovo office integrations allowing acquired offices to integrate into larger business in 60 business days

2015 - 2017

Schweiger Dermatology Group

Director of Clinical Operations

2013 - 2015

Schweiger Dermatology Group

Practice Development and Operations Associate

Working with new Physicians and Physician Assistant's to grow their patient loyalty base and maximize utilization through stressing the importance of and creating tools for patient access, providing network and event training and opportunities, cosmetic conversation technique classes and added $200,000 of revenue to practice through product sales training for providers.

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