Kraig Olson

System Director, Revenue Cycle Improvement at Fairview Health Services


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How does this work?

A self-managed and result-oriented Healthcare Consultant with over 12 years of experience in Consulting, Strategy, Project Management, Change Management, Product Management and Implementation, and Operational Improvement in a wide array of healthcare organizational settings and revenue cycle functions ranging from Patient Access and Patient Financial Services to Health Information Management and Vendor Strategy, Organizational Design, Integration, and more... Strategic manager with strong interpersonal, problem solving and decision making skills; Ability to establish and maintain relationships; lead and motivate teams; drive projects to successful completion; exceed customer expectations

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Alpha Health
Work experience

Sep 2020 - Present

Fairview Health Services

System Director, Revenue Cycle Improvement

Responsible for the Revenue Cycle roadmap and progressing the key initiatives and milestones. This includes not only the progression of initiatives and investments, but their sustainability and the continuous improvement of the process.


Sep 2019 - Sep 2020


Director, Revenue Cycle Solution Design


Oct 2017 - Sep 2019

Rubixis Inc.

Director, Revenue Cycle Operations

Company built on the goal of helping all providers collect 100% of amount due from all insurance payers the first time a claim was submitted, in the shortest time possible, at the lowest cost. Recently (October 2018) acquired by Transunion as part of the Transunion Healthcare division

May 2015 - Oct 2017

Optum 360, subisdiary of Optum

Associate Director at Optum 360

• Area 1 - Leading enterprise initiatives for the Revenue Cycle Optimization, Enterprise Initiatives department. This focuses on supporting the development of the enterprise wide accounts receivables management approach (The Optum360 Operating Model), preferred vendor selection, Centers of Excellence (COE) location strategy, technology enhancements, and short-term project implementation support • Area 2 - Management of the diligence process for prospective revenue cycle partners. The diligence process includes opportunity and benefit analysis, partner relationship development and partner negotiations support, as well as serving as project manager for ancillary lanes diligence such as human resources, finance, real estate, technology, and legal/compliance.


Jan 2013 - May 2015

Huron Consulting Group


•Managed a team of 8 consultants to achieve anticipated results as a part of an 18 month, revenue cycle performance improvement initiative for a 10 facility, multi-state healthcare system in the Pacific Northwest. Areas of Focus Included: Patient Access, Pre-Registration, Insurance Verification (IV), Financial Counseling (FC). •Managed a team of 3 consultants to perform a post HIS Conversion assessment and implementation for the Patient Financial Services (PFS) department of a medical group of a large academic medical center in Northern California. Areas of Focus Included: Create and implement action plans for new or modified revenue cycle dashboards to assist in metrics management, Enhance revenue cycle leadership through skills assessment, coaching, and development of long-term organizational design, Implement Continuous Quality Improvement (CQI) initiative for billing & collections staff

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