L
Lauren Donnelly

Director of Customer Experience at Rugs USA

Denville, NJ

2

Office Hours

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About

A demonstrated self-motivator and professional with experience in management, sales, customer service, relationship building, employee development, marketing, promotion of business operations, enhancing the collective goodwill of the organization and the gathering of clients.

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Mulberry
Zendesk Support Suite
G Suite Education Software
Shopify Plus
Narvar Ship
Clyde
Work experience
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Dec 2020 - Present

Rugs USA

Director of Customer Experience

May 2020 - Dec 2020

New Start-Up Venture

Head Of Customer Service

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Oct 2015 - Apr 2020

Boll & Branch

Director of Customer Experience

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Feb 2015 - Sep 2015

Blue Apron

Office Manager (East Coast)

• Assistant to the General Manger of East Coast Operations • Managed daily Jersey City warehouse catering program (overseeing 900+ employees) • Strategically assisted GM with staffing placements in various departments on a weekly basis • Managed corporate Interns daily • Supervised and trained office sanitation staff • Worked closely with shipping department to ensure priority packages were delivered in a timely manner • Planned and budgeted monthly happy hours & holiday events for East Coast Operations • Planned facility “rallies” for 900+ employees boosting office morale • Coordinated the purchasing of new employee uniforms across all three facilities in the United States • Worked with the following programs: Concur, WebEx and Kronos

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Oct 2013 - Feb 2015

Gymboree Play & Music

Front Desk Associate

• Sold Gymboree Play and Learn gym memberships • Maintained 180 memberships by building strong rapport with clients • Increased members from 105 to 180 during tenure as sales manager • Implemented successful promotional campaigns which resulted in obtaining new clients • Coordinated free trial classes for potential members • Worked with the following programs: Booker, ADP and internal Gymboree CRM system

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Nov 2009 - Aug 2013

dELiA*s

Customer Experience Supervisor

• Provided exceptional customer service • Responsible for opening and closing location • Hired new associates • Trained a team of 20+ associates at Livingston location. Additionally, provided training for associates within the region • Charted UPT, DTP as well as conversion for each day, week and month. • While employed as CES, store maintained and achieved #1 in performance and sales within region • Sustained 20% conversion rate during tenure as manager

Education

2009 - 2014

Seton Hall University

Bachelor's, Communications

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